Merchants Fleet

Operations Specialist

Merchants Fleet

full-time

Posted on:

Origin:  • 🇺🇸 United States • South Carolina

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Salary

💰 $70,000 per year

Job Level

Mid-LevelSenior

About the role

  • Serve as the primary contact for FleetShare locations in your territory, conducting site visits as necessary.
  • Act as a subject matter expert within FleetShare, sharing consultative information with clients and internal partners.
  • Facilitate documentation for new or renewing FleetShare users.
  • Conduct inspections for new vehicles entering the program.
  • Manage rental-related inquiries, including repairs, billing, registration, and FleetShare technology access.
  • Build and maintain relationships with key onsite contacts within client operations.
  • Manage usage in the defined territory to increase utilization and income.
  • Facilitate maintenance, repairs, inspections, registrations, and related needs of FleetShare vehicles.
  • Provide KPI reporting for the assigned territory internally and externally as required.
  • Coordinate vehicle movements and material shipments within the territory.
  • Handle billing for charges incurred within the assigned territory.
  • Collaborate with cross-departmental teams within Operational and Technical departments.
  • Troubleshoot product technology onsite as needed.
  • Take on additional projects as assigned.
  • Use of personal vehicle is required with travel reimbursement.
  • Travel as necessary to current and future FleetShare locations within the territory of South Carolina.

Requirements

  • Proven experience in managing deadlines and providing feedback on trends and customer challenges.
  • Must hold a valid U.S. driver's license and an acceptable driving record at time of hire.
  • Must continue to keep a satisfactory driving record, as determined by Merchants, and remain eligible to be insured by the company’s vehicle insurance carrier.
  • Employee must cooperate in completing any required authorizations or paperwork for regular motor vehicle checks.
  • Excellent customer service, communication, and listening skills.
  • Aptitude to learn FleetShare fleet management system (Agile/TSD), CRM (Salesforce), and LeaseWave.
  • Strong Microsoft Office Suite skills; ability to learn and utilize company software.
  • Effective time management and organizational skills.
  • Critical thinking and problem-solving ability.
  • Exceptional verbal, written, presentation, project management, and interpersonal skills.
  • Ability to work independently and collaboratively as part of a team.
  • Familiarity with telematics software is a plus.
  • Must be comfortable working on your feet for extended periods throughout the shift.
  • Work is primarily conducted outdoors in varying weather conditions, including heat, cold, rain, or wind.
  • Frequent bending, kneeling, and reaching to complete tasks.
  • Bachelor’s degree preferred.