Merchants Fleet

DevOps Engineer

• Build the Future of Cloud Delivery
• Shape and scale our DevOps practice.
• Lead & Grow a Team: Mentor and develop a high-performing DevOps team (2–5 engineers), fostering collaboration, ownership, and continuous improvement.
• Own the DevOps Strategy: Define and execute our Azure DevOps vision and roadmap aligned with business and engineering goals.
• Stay Hands-On: Design, build, and maintain CI/CD pipelines using Azure DevOps and modern tooling.
• Drive Cloud & Modernization Initiatives: Lead efforts to modernize applications and platforms in a cloud-first environment.
• Enable Scalable Delivery: Partner with engineering teams to improve reliability, scalability, security, and speed.
• Implement Infrastructure as Code: Use ARM, Bicep, Terraform, or similar tools to build and manage infrastructure.
• Support Data & Analytics Pipelines: Build CI/CD for Azure Data Factory, Snowflake, Power BI, and database deployments.
• Advance DevSecOps & MLOps: Implement secure, automated pipelines for applications, data, and AI/ML workloads.
• Optimize & Govern: Improve cloud performance, cost efficiency, and ensure compliance and best practices.
• Act as a Technical Leader: Serve as an escalation point and collaborate across architecture, security, and product teams.

DevOps Manager, Azure

Sales

• Identify key stakeholders and decision makers, using long-term strategic thinking to identify and solve customer pain points with value-added services
• Develop and maintain long-term relationships within the region for developing new prospects and clients, with a focus on hunting new lines of business
• Probe for unfulfilled needs of prospects and in turn developing and presenting solutions based upon Merchants value proposition
• Strong networking and sales lead development
• Influencing and negotiating
• Home office based with periodic travel required within the assigned territory

Regional Sales Manager – MD, VA, DE, Northern NC

Account Manager

• Build strong, consultative relationships with clients and become a trusted extension of their team.
• Partner with clients and internal stakeholders to develop account strategies that support fleet goals and business objectives.
• Manage day-to-day client requests and activities while ensuring alignment with client policies, priorities, and expectations.
• Proactively identify opportunities to improve fleet performance, reduce costs, and enhance operational efficiency.
• Take ownership of client challenges, leveraging critical thinking and problem-solving skills to deliver effective solutions.
• Analyze fleet data and reporting to provide insights and recommendations that support informed decision-making.
• Serve as the voice of the customer, partnering with internal teams to enhance processes, programs, and client outcomes.
• Collaborate with subject matter experts to resolve inquiries quickly and efficiently in a high-volume environment.
• Support client compliance initiatives by executing policies, monitoring adherence, and communicating non-compliance concerns to key stakeholders.
• Develop expertise in Fleet Resources, Customer-Facing Technology, vehicle specifications, and upfit solutions to provide exceptional client guidance.
• Lead client-specific projects and contribute to initiatives that strengthen and grow the Fleet Assist program.

Fleet Assist Account Manager

• Serve as the primary point of contact for assigned clients, ensuring timely resolution of issues and seamless delivery of Merchants services.
• Develop a deep understanding of each client's business, industry, objectives, and fleet strategy.
• Build strong, consultative relationships that foster trust, loyalty, and long-term partnership.
• Conduct regular client health check-ins to proactively identify opportunities, address concerns, and support retention efforts.
• Partner with Client Development Managers to expand service utilization and uncover opportunities for growth.
• Provide guidance and support across all aspects of the fleet lifecycle, including vehicle ordering, delivery, registration, billing, fulfillment, remarketing, and vehicle offboarding.
• Assist clients in developing fleet strategies that improve efficiency, control costs, and support business objectives.
• Develop and deliver client reviews, fleet presentations, reporting, and consultative recommendations.
• Maintain expertise in leasing structures, financing options, contracts, service offerings, and industry trends.
• Build and maintain knowledge of vehicle specifications, upfits, vehicle sourcing, and fulfillment processes.
• Act as an advocate for your clients while collaborating across Merchants teams to deliver exceptional outcomes.
• Utilize reporting tools, dashboards, alerts, and analytics to proactively manage account performance and identify opportunities for improvement.
• Ensure adherence to client-specific service level agreements and quality standards.
• Promote client self-sufficiency through education and support of Merchants' customer-facing technology solutions.
• Represent the voice of the client in continuous improvement initiatives, helping enhance processes, tools, and the overall client experience.
• Maintain accurate account documentation and workflow management within CRM systems.
• Manage administrative activities throughout the lifecycle of client leases and rentals.
• Partner closely with Sales, Operations, and cross-functional teams to onboard new clients and support ongoing account success.
• Lead or participate in special projects that contribute to business growth and operational efficiency.

DevOps Manager, Azure

Regional Sales Manager – MD, VA, DE, Northern NC

Fleet Assist Account Manager

Core Account Manager