Fleet Assist Account Manager

Merchants Fleet

Fleet Assist Account Manager at Merchants Fleet helping clients maximize fleet performance and productivity. Building relationships and delivering exceptional service in a fast-paced environment.

Posted 6/22/2026full-timeRemote • New Hampshire • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Build strong, consultative relationships with clients and become a trusted extension of their team.
Partner with clients and internal stakeholders to develop account strategies that support fleet goals and business objectives.
Manage day-to-day client requests and activities while ensuring alignment with client policies, priorities, and expectations.
Proactively identify opportunities to improve fleet performance, reduce costs, and enhance operational efficiency.
Take ownership of client challenges, leveraging critical thinking and problem-solving skills to deliver effective solutions.
Analyze fleet data and reporting to provide insights and recommendations that support informed decision-making.
Serve as the voice of the customer, partnering with internal teams to enhance processes, programs, and client outcomes.
Collaborate with subject matter experts to resolve inquiries quickly and efficiently in a high-volume environment.
Support client compliance initiatives by executing policies, monitoring adherence, and communicating non-compliance concerns to key stakeholders.
Develop expertise in Fleet Resources, Customer-Facing Technology, vehicle specifications, and upfit solutions to provide exceptional client guidance.
Lead client-specific projects and contribute to initiatives that strengthen and grow the Fleet Assist program.

Requirements

What you’ll need

Exceptional relationship-building and client service skills.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously.
Excellent verbal, written, presentation, and interpersonal communication skills.
Proven ability to solve problems, make sound decisions, and think critically in complex situations.
Experience analyzing data and translating insights into actionable recommendations.
Ability to advocate for clients while balancing business objectives.
Comfort working independently while also thriving in a collaborative team environment.
Strong technical proficiency with CRM systems, Microsoft Office Suite, and Excel.
A positive, professional, and energetic approach to client and team interactions.
Ability to travel to client and prospect locations as needed.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisproblem-solvingcritical thinkingfleet performance improvementoperational efficiency enhancementclient compliance monitoringproject managementaccount strategy developmentinsight generationvehicle specifications expertise

Soft Skills

relationship-buildingclient serviceorganizational skillsattention to detailverbal communicationwritten communicationpresentation skillsinterpersonal communicationindependent workcollaboration