Certus

Client Services Manager, Workforce Development Team

Certus

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $78,000 - $80,000 per year

Job Level

Mid-LevelSenior

About the role

  • Research and preparation of sales presentations, data, and proposals to present to clients.
  • Leading presentation to 25-50 professionals at workforce development conferences across the US to maintain our brand in the marketplace
  • Knowledgeable and able to present on Metrix Learning product, features, and benefits.
  • Articulate value by conducting effective product demonstrations to new clients.
  • Manage post-sale research, account set-up, program implementation, and onboarding.
  • In conjunction with clients, create strategic implementation plans, including client goals with measurable targets.
  • Provide strategic direction to help clients meet usage goals, overcome objections, and impediments.
  • Manage and monitor the relationship health of accounts, mitigate risks, and maintain high client satisfaction ratings.
  • Own and manage accounts, with performance measured on contract completion, managing to usage goals, and renewal.
  • Anticipate, identify, and escalate accounts that are in jeopardy and make recommendations on course of action.
  • Partner with internal teams as needed to address specific client concerns.
  • Provide ongoing account support with regularly scheduled check-in points (virtual or in-person) and usage reports.
  • Travel to onsite client meetings and conferences as applicable (usually 6 per year).
  • Explore opportunities with existing accounts for upsell and expansion of existing contracts.
  • Anticipate and identify ways to grow accounts, including upsells, referrals, and renewals.
  • Provide Tier 2 end user technical support as needed.

Requirements

  • 3+ years of client/account management experience, preferably in government procurement capacity
  • Experience interacting with workforce development organizations to include a strong understanding of budgeting process, procurement processes, and common terminology.
  • Consistently exhibit the attribute associated with Certus Core Values.
  • Ability to motivate and energize audiences to embrace need for technology-based educational solutions.
  • Strong ability to listen and collect information, then to communicate and assist customers with their needs, via phone, email, and in person.
  • Confident public speaking skills in both one-on-one and to large and small group audiences, providing information/instruction in an energizing and persuasive manner.
  • Track record of success forming multiple customer relationships that result in long-term, profitable relationships.
  • Ability to work well with others to positively impact sales results of the team and better serve customers.
  • Strong territory and account management skills within a team-based sales model.
  • Self-motivated and energetic with a drive to meet and exceed client needs and quotas.
  • Must be organized and possess ability to work independently to implement shared strategies developed by business unit leadership.
  • Strong communication and relationship building skills.
  • Ability to manage multiple projects and resources simultaneously.
  • Strong time and territory management skills.
  • Ability to lift up to 25 pounds of conference supplies and booth set up and take down.