Meltwater

Account Manager

• Manage, renew, and foster growth within assigned accounts
• Focus on driving sustainable, long-term growth while overseeing renewals
• Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth
• Identify and actively pursue expansion opportunities within accounts
• Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions
• Partner with Renewals Representatives to ensure robust account retention
• Cultivate and nurture strong relationships with key stakeholders within assigned accounts
• Monitor customer usage patterns to inform strategic renewal and product expansion approaches
• Implement proactive sales processes to effectively counter competitive threats during renewal negotiations

Implementation Specialist

• Facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of key features.
• Report to the Regional Onboarding & Adoption Manager, prioritize account setup and provide customized team training.
• Collaborate with account teams and clients to ensure efficient knowledge transfer, precise solution installation, and configuration.
• Lead and manage client implementations to ensure smooth transitions.
• Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
• Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
• Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
• Develop customized reports and dashboards tailored to client parameters to assess the impact of their campaigns.
• Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
• Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
• Drive engagement and adoption, fostering enthusiasm through meaningful client interactions.
• Communicate project status and deliverables with internal and external teams to ensure project success.
• Uphold client satisfaction through proactive follow-up and clear communication.

Implementation Manager

Account Executive

• Identify opportunities within the dynamic mid-market segment, driving targeted outreach initiatives and harnessing the momentum generated by our proactive Business Development and Marketing teams.
• Captivate potential clients with engaging product demonstrations and persuasive sales presentations that showcase the value of Meltwater's solutions.
• Tailor carefully crafted proposals that not only address client needs but also exceed expectations, setting the stage for lasting partnerships.
• Serve as a trusted advisor throughout the purchasing journey, guiding prospects with confidence and clarity through solution exploration and pricing considerations.
• Champion win-win outcomes through skilled negotiation of contract terms and pricing, ensuring alignment and satisfaction on all fronts.
• Seize every opportunity for growth by identifying upselling opportunities and nurturing relationships beyond the initial sale, fostering loyalty and trust.
• Thrive in a results-driven environment by consistently surpassing sales targets and securing deals at competitive price points.
• Foster seamless integration and ongoing success by collaborating closely with internal teams, leveraging collective expertise to deliver unparalleled customer experiences.

• As a Meltwater Implementation Manager, your primary responsibility is to facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of AI key features.
• Reporting to the program and Implementation Regional Manager, you will prioritize account setup and provide customized team training to ensure alignment with clients' objectives.
• Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
• Demonstrate strong leadership within account teams, guiding internal stakeholders to deliver seamless onboarding experiences.
• Coordinate internally and within clients all tasks and actions to develop a comprehensive onboarding experience.
• Initiate and nurture relationships with clients within the first 30 to 45 days of their subscription.
• Lead and manage enterprise-level clients, including Fortune 500 accounts ensuring strategic alignment, smooth onboarding, and measurable adoption of Meltwater’s AI-powered solutions.
• Champion innovation and the adoption of emerging technologies across implementation practices.
• Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
• Develop customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
• Proactively identify potential risks or blockers in implementations and escalate appropriately to maintain timelines and quality.
• Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
• Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
• Effectively communicate project status and deliverables with internal and external teams to ensure project success.
• Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.

Implementation Manager – Level 2

• Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
• Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
• Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
• Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
• Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
• Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
• Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
• Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
• Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.

Business Analyst

• Join Meltwater's Client Insights team as Insights Analyst, where you'll play a key role in transforming data into meaningful narratives for our clients.
• Contribute to bespoke reporting, using both quantitative and qualitative analysis to uncover trends, identify opportunities, and guide strategic decisions.
• Interpret customer requirements, translate them into clear reporting deliverables, including generating dashboards, query building and recurring or ad hoc report formats.
• Conduct quantitative and qualitative analysis of earned and owned media data, including social listening outputs, news coverage, and content performance, to identify key narratives, opportunities, and risks.
• Craft contextual insights based on performance metrics and KPIs, turning raw data into clear, concise storylines.
• Maintain visibility across reporting timelines, proactively communicate progress or blockers, and ensure methodological consistency and quality across all deliverables.
• Uphold visual and formatting consistency across deliverables, proofreading for clarity, data integrity, and narrative cohesion.
• Address customer inquiries and concerns regarding delivered reports, contributing to training and initiatives to enhance team knowledge and efficiency.
• Own the reporting workflow from setup to delivery, ensuring clarity in expectations, smooth coordination with internal teams, and high-quality outputs for clients.
• Utilize Meltwater software, Excel, and PowerPoint to extract data, synthesize findings, and package insights in a way that informs strategic decisions.
• Develop strategies to improve report quality and objectives based on client feedback, ensuring timely completion of deliverables with high quality by effectively coordinating with the team.

Insights Analyst

Manager

• Own and lead the Tech, Media & Entertainment client portfolio within Insights Services.
• Serve as the primary point of contact for key client stakeholders across multiple accounts.
• Translate business objectives into structured insights programs and reporting frameworks.
• Ensure delivery excellence across dashboards, reports, executive presentations, and strategic recommendations.
• Lead and develop a team of 3–4 analysts.
• Provide structured coaching, performance feedback, and development planning.
• Oversee account timelines, scope adherence, and delivery milestones.
• Monitor project health, utilization, and margin performance within your vertical.
• Partner with Sales, Client Success, and Product to ensure alignment and scalable solutions.

Insights Team Manager – Tech, Media & Entertainment

Customer Success Manager

• Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.
• Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.
• Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.
• Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs.
• Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth.
• Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts.
• Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.
• Drive client engagement and product adoption to ensure ongoing value delivery.
• Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.
• Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.
• Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.

Machine Learning Engineer

• Drive the development of industrial ML projects from ideation to deployment, contributing across early prototyping, research, evaluation, and progressively to production, scalability, and monitoring with support from the team.
• Collaborate closely with product teams in their domains, building domain expertise, and leveraging ML to solve critical business problems
• Keep up-to-date with the latest advancements in machine learning to stay current on emerging techniques to solve novel problems
• Design, run, and iterate on machine learning experiments to improve model quality and product impact
• Develop features, online and offline evaluation metrics, and validation strategies for large-scale ML systems
• Analyze model errors and failure modes to understand limitations, biases, and opportunities for improvement.

Marketing

• Manage and drive new business field marketing events and campaigns by developing and executing diverse events, mastering various marketing platforms, and coordinating the creation of all marketing assets for campaigns.
• Act as the event expert for all marketing new business events run by the Americas field marketing team, ensuring seamless execution and alignment with overarching marketing strategies.
• Support the sales team by providing assets, assisting in strategic marketing inbound outreach, understanding the customer and prospect segments of the field sales team, and identifying opportunities that align with company goals.
• Optimize outreach strategies and contribute to nurturing marketing leads effectively.
• Write, edit, and proofread copy for marketing campaign materials, and assist in managing the development of creative marketing assets such as landing pages, ads, and copy.
• Collaborate cross-functionally with sales, design, product, content marketing, CX, and other marketing teams to optimize campaigns and workflows.
• Support and oversee various projects, including events, webinars, virtual events, email marketing, material productions, and third-party partnerships.
• Analyze Return on Investment (ROI) and evaluate the effectiveness of Field and marketing programs.
• Assist Meltwater’s corporate marketing team in the planning and execution of our annual flagship Summit in NYC.
• Travel to events to oversee on-site execution, delivering a polished, memorable experience that drives engagement and pipeline impact.

Field Marketing Manager

Analyst

• Join Meltwater's Client Insights team as an Insights Analyst, where you'll play a key role in transforming media data into meaningful narratives for our clients.
• Contribute to bespoke reporting, using both quantitative and qualitative analysis to uncover trends, identify opportunities, and guide strategic decisions.
• Take ownership of report delivery workflows, coordinating internally as needed to ensure insights are delivered with consistency, clarity, and impact.
• Blend data storytelling, critical thinking, and collaborative execution.
• Contribute to bespoke reports and project management for esteemed clients.
• Shape customized reports and assist in managing key projects, utilizing both quantitative and qualitative media analysis to offer actionable insights.
• Ensure timely delivery of high-quality reports, continuously refining techniques to meet evolving client needs.
• Collect, organize, and analyze customer research metrics to inform critical business decisions.
• Conduct quantitative and qualitative analysis of earned and owned media data to provide clients with insights on brand perception, media performance, and industry trends.
• Own the reporting workflow from setup to delivery, ensuring clarity in expectations and high-quality outputs for clients.
• Develop strategies to improve report quality and objectives based on client feedback, ensuring timely completion of deliverables with high quality.

Insight Analyst

Customer Success Manager II

Content Marketing Manager

• Lead, mentor, and manage a team of approximately 10 Content Engineers, ensuring high-quality delivery, performance consistency, and ongoing skill development.
• Own and execute regular audits of Content Engineer work, including crawler configurations, XPath/Regex accuracy, data quality, and content coverage.
• Actively support hiring, onboarding, and training of new team members in alignment with Meltwater standards and culture.
• Conduct continuous performance assessments, providing clear feedback, coaching, and development plans.
• Serve as the primary technical escalation point for complex crawling, extraction, and data-quality issues.
• Provide hands-on guidance in advanced problem-solving, including website analysis, source inspection, and debugging extraction logic.
• Collaborate with Engineering, Product, and QA teams to share audit insights and production learnings, contributing to tooling and process improvements.
• Oversee resolution of escalated, customer-impacting issues with a focus on accuracy, timeliness, and customer satisfaction.
• Analyze team metrics, audit results, and operational trends to drive improvements in efficiency, quality, and reliability.
• Foster a high-trust, inclusive team environment that encourages ownership, accountability, and knowledge sharing.

Lead Content Engineer

• Lead and mentor a team of content analysts, providing guidance and performance feedback.
• Oversee day-to-day content processing tasks, ensuring accuracy and efficiency.
• Assign and track workload to maintain team productivity and deadlines.
• Develop and implement best practices for content analysis and quality control.
• Identify inefficiencies and propose improvements to streamline workflows.
• Collaborate with cross-functional teams to enhance content processing strategies.
• Ensure content adheres to company guidelines, policies, and industry standards.
• Conduct periodic audits to assess content quality and compliance.
• Address errors and implement corrective measures as needed.
• Work closely with product managers, data teams, and engineers to refine content processes.
• Communicate insights and recommendations to improve content-related initiatives.
• Provide reports and updates on content analysis trends and challenges.

Account Manager

Implementation Manager

Account Executive

Implementation Manager – Level 2

Account Manager

Insights Analyst

Insights Team Manager – Tech, Media & Entertainment

Customer Success Manager

Machine Learning Engineer

Field Marketing Manager

Insight Analyst

Customer Success Manager II

Lead Content Engineer

Customer Success Manager

Lead, Content Analyst