Account Manager II

Meltwater

Account Manager II managing SaaS customer accounts, driving renewals and growth strategies. Collaborating with Customer Success and Renewals teams while fostering relationships in a hybrid work environment.

Posted 6/25/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $74,000 - $99,000 per yearWebsite

About the role

Key responsibilities & impact

Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team
Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams
Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth
Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives
Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions
Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements
Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction
Monitor customer usage patterns to inform strategic renewal and product expansion approaches
Implement proactive sales processes to effectively counter competitive threats during renewal negotiations

Requirements

What you’ll need

A Bachelor's degree or higher is preferred for this role
A minimum of 3 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain
Strong strategic thinking and execution capabilities, with a focus on customer retention and growth
Ability to develop effective account plans and strategies aligned with customer goals
A proactive approach to identifying and driving expansion opportunities within accounts
Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement
Results-oriented mindset with a focus on achieving growth targets and customer satisfaction
Excellent written and verbal communication skills in [Language] and English
Willingness to embrace the best of both worlds with our hybrid work schedule
This role requires you to be in the office 3 days a week
The ability to legally work in the country of hire is required for this position.

Benefits

Comp & perks

Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance
401K matching, life insurance, commuter benefits, and parental leave plans
Excellent medical, dental, and vision options
Collaborative, transparent and fun loving office culture
Accelerated professional development and growth programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer retentiongrowth strategiesupsellingcross-sellingnegotiationstrategic planningsales processescustomer usage analysisSaaS

Soft Skills

strategic thinkingexecution capabilitiesproactive approachcommunicationcollaborationresults-oriented mindsetrelationship buildingengagementcustomer satisfactionteamwork

Certifications

Bachelor's degree