Meissner

Customer Success Manager

• The Customer Success Representative works with a passionate team whose focus is to understand the customers needs and requirements.
• Reporting to the Inside Sales Manager this position is responsible for providing support to our Key Account Managers and existing clients in the pharmaceutical and biotechnology industries.
• Perform outgoing calls/emails and assist in managing existing business and generating new sales.
• Proactively contact customers using the phone and emails to gather information, assist in the onboarding process of new clients and assist in the increase of sales.
• Assist Key Account Managers in meeting sales targets and ensure growth in assigned market or customer segments.
• Assist in managing the entire sales process for the product lines, target accounts and sales opportunities.
• Engage with existing customers, guiding customers to the product solution that best meet their needs, coordinating with internal resources to address customer questions/objections, providing budgetary pricing, creating and submitting individualized quotes, negotiating, overcoming obstacles and closing the sales process through the point of order receipt.
• Work collaboratively with key account managers to develop and execute programs to support growth strategy of the company.
• Support in establishing new customers and growing existing customer accounts.

Customer Success Representative

Business Development Rep

• Position Meissners product portfolio to establish adoption of current and emerging process solutions into CGT customers process development and manufacturing processes.
• Drive growth to achieve revenue targets focusing on the US domestic CGT market and develop strategic relationships at targeted accounts.
• Oversee the sales process from lead generation to close.
• Collaborate with cross-functional teams, including R&D, Applications Engineering, Engineering, Product Management, Marketing, and Finance to ensure alignment and effective execution of sales initiatives.
• Visit customers and prospects in North America regularly to promote strategic relationships and identify new business opportunities.

Business Development Manager, CGT

Engineer

• Review designs, assist in testing and validation of manufacturing equipment, troubleshoot and maintain existing equipment, make improvements to existing equipment and maintain SOPs for equipment used to manufacture filtration and single-use processing solution products.
• Work with operators/leads/supervisors to identify areas of improvement on existing equipment and/or manufacturing processes.
• Develops and implements improvements with Departmental approval.
• Prepares drawings for equipment modifications using 2-D and 3-D CAD software.
• Work with maintenance on troubleshooting and repairing equipment.
• Attend new equipment design reviews and provide recommendations for ease of operation, maintenance and robustness of design.
• Assist in the testing and validation of new equipment.
• Responsible for maintaining SOPs and Maintenance procedures.
• Responsible for documenting any special/unique operations for assembly or operation.
• Assist in installation and startup of new equipment.
• Train operators on the use of new equipment and procedures.
• Assign maintenance work orders to the appropriate maintenance technicians.

Customer Success Representative

Business Development Manager, CGT

Manufacturing Engineer