Senior Marketing Director, Renal Denervation
Medtronic
Senior Customer Success Manager, Robotic Surgical Technologies
Medtronic
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $143,200 - $214,800 per year
Job Level
Senior
About the role
- Key member of the Medtronic RST Customer Success and Field Service Organization supporting U.S. Hugo RAS™ programs
- Enable onboarding of customers and drive successful adoption of Hugo RAS™
- Establish and utilize customer success business systems to monitor account performance and trends and provide data-driven insights to commercial teams
- Establish strategic Hugo™ RAS Program reviews with customers and Medtronic teams to gauge program success
- Advocate on behalf of the customer to ensure appropriate Medtronic support and resolution of account challenges
- Coordinate activities with internal stakeholders (Sales, Marketing, Start-Up Specialist, Training, Field Service) to meet customer needs
- Support customers toward long term operational success by increasing efficiencies through workflow/configuration improvements and MDT services
- Help customers navigate best practices, product updates and Medtronic resources for Hugo™ RAS programs
- Cultivate strong relationships with key hospital personnel to drive value of Hugo services and ensure understanding of goals for successful robotic surgery programs
- Improve existing processes to streamline customer success and customer experience programs
- Maintain deep understanding of the Hugo™ RAS system and relevant Medtronic Surgical portfolio products
- Collaborate with cross-functional teams to integrate customer success into US marketing and training initiatives
Requirements
- Bachelor’s Degree in science, business, or other relevant disciplines (required)
- 10+ years of Clinical Sales, Marketing, Strategy or Business Development in a highly regulated industry (Medical Device, Aerospace, etc.)
- 7+ years of experience working in the medical device industry in a role that interacted with teams in Operating Room and influenced hospital management
- Expert knowledge of Microsoft Project and Microsoft Office tools
- Expertise in Data visualization and insight sharing with customers and internal stakeholders
- Experience in medical device commercialization efforts (sales, marketing, service) having managed products or services used in the operating room
- Strong communication, analytical and presentation skills
- Physical capabilities to be independently mobile and use a computer; required travel within US and occasionally globally
- For patient-facing field employees: compliance with hospital credentialing requirements
- Preferred: Master’s Degree in Business Administration (MBA)
- Preferred: Independent thinker able to take commercial and operational views and solve highly complex problems across multiple functions
