Senior Finance Manager
HERE Technologies
Go
Customer Care and Order Operations Manager
Medtronic
full-time
Posted on:
Origin: • 🇻🇳 Vietnam
Visit company websiteJob Level
SeniorLead
Tech Stack
Go
About the role
- Lead strategic direction and operational management for Vietnam Customer Care & Order Operations with goal to exceed overall customer service expectations, and fulfil MDT goals for Service, Cost, Quality, Inventory, Revenue, OHS and ID&E. This role is responsible for order management, Field Inventory, Go-direct/Forward Stocking Location activity management, Order to Cash program management & deployment with focus on transactional and non-clinical customers.
- Responsibilities may include the following and other duties as assigned: Key Responsibilities (individual contributions) Activity name Customer Contact Centre Mgt Order Management SAM services (as applicable) Field Inventory Order To Cash initiatives Deployment FSL / Go Direct Activity Management Localization Due Diligence & Execution Interfaces - Customer Care COE’s, OU’s, RLM’s, SAM’s, Comm Ops, Sales ops, marketing, GSC Plan/Deliver/ Trade, Other Regions & Functions Key Responsibilities (shared) Contribute to channel, Go-direct and Offer To Cash strategy, linking in with APAC & SEA Customer Care & Order Operations strategy within Vietnam CC & OO team Key Business partner in Vietnam CCOO org, orchestrating end to end offer to cash journey to deliver seamless transactional customer experience Efficient operational performance and resource deployment Deploy standards (systems, processes, tools) within Vietnam Deliver on regional and Global Customer Care annual goals & objectives KPIs/targets Service / SLA related to order management Cost Inventory Revenue enablement OHS IDE Quality Safety Interdependencies & involvement in other processes Close partnership with commercial organizations (SAM, OU’s) to enable Vietnam Revenue targets Orchestrate end to end customer order fulfilment process working with GSC functions: Demand Planning, Supply Network and DRP Planning, Deliver Operations, Trade Operations Close partnerships with the Customer Care COE’s on the creation of global standards GO&SC for supply and visibility of inventory and supply recovery Quality – ensure all quality processes are followed and adhered to Finance – ensure financial targets are achieved with compliance to all financial policies HR- ensure attraction and retention of talent
Requirements
- MBA (Operations Management preferred) Mandatory - Bachelors degree (in business, economics, engineering) 7+ years of Supply chain, Customer service experience, 3+ years in leadership roles managing a team Ability to cultivate an environment focused on customer satisfaction through building productive external and internal relationships Ability to build strong partnerships across the organization and influence strategy and decision making. Ability to analyze customer needs through soliciting, evaluating and acting on customer feedback Ability to navigate a highly matrixed organization Ability to attract, retain and develop a highly skilled workforce
