Medtronic

Associate Clinical Specialist, CRM

Medtronic

full-time

Posted on:

Origin:  • 🇺🇸 United States • Illinois

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Salary

💰 $63,000 - $79,000 per year

Job Level

JuniorMid-Level

Tech Stack

SFDC

About the role

  • Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management sales and customer service objectives
  • Successfully completes CRM Field Technical Training – including online and field-based training
  • Performs checks/interrogations of all CRM medical device systems post sign-off
  • Supports implants of all CRM products post sign-off
  • Provides on-call support as needed on evenings and weekends post sign-off
  • Provide troubleshooting support as requested
  • Assures completion of patient registration and any other required hospital documentation
  • Helps manage consignment inventory and trunk inventory once obtained
  • Provides additional inventory support to meet customer needs
  • Maintains software on programmers throughout the district as directed
  • Assists with managing daily coverage logistics as needed
  • Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed
  • Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off
  • Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs
  • Assists with obtaining customer POs throughout the quarter
  • Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives
  • Stays up to date on new products, solutions, and patient management offerings
  • Completes all assigned training in a timely manner

Requirements

  • High School Diploma PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR- Associate degree PLUS a minimum 2 years of work experience in the healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR- Bachelor’s Degree
  • B.A./B.S. Degree in nursing, life sciences, biomedical engineering (desired)
  • Cath Lab, EP Lab, hospital/ clinic or cardiology experience (desired)
  • Experience teaching and educating medical personnel, peers and technical support personnel (desired)
  • Thorough working knowledge of medical terminology and the medical device industry (desired)
  • Excellent customer service skills (desired)
  • Proven ability to build/ maintain positive relationships with peers and colleagues across organization levels (desired)
  • Excellent interpersonal, written/verbal communication skills (desired)
  • Expertise with Microsoft tools and other business applications (i.e., SalesForce.com) (desired)
  • Ability to meet vendor credentialing requirements
  • IBHRE certification (below Prin level – required for Prin level) (desired)
  • Valid driver's license and active vehicle insurance policy
  • Driving record will be reviewed
  • Frequent required travel to customer clinics, hospitals and offsite meetings
  • Must be able to drive approximately 80% of the time within assigned territory
  • Weeknight, weekend and holiday availability as determined by local management
  • Ability to wear 7-9 lbs of lead for extended periods
  • Frequent 2-handed lifting of up to 40 lbs
  • Continuous verbal and written communication
  • Specific vision abilities required (close vision, distance vision, depth perception, ability to adjust focus)