MedBridge

Project Manager

• Lead planning of client implementations across various solutions
• Serve as primary contact for stakeholders
• Develop and track project plans
• Conduct training sessions with clients
• Document client requirements and project status

Implementation Project Manager II

AI Engineer

• Own stakeholder relationships across Medbridge’s executive team, working with them to find the problems and AI enabled solutions that can expedite, or remove, the current blockers in the business.
• Design, build, and ship AI-powered features across our internal teams, from the user interface to the backend services and AI workflows behind it.
• Build full-stack applications using AI-native engineering workflows and tools such as Claude, Cursor, Codex, and OpenAI and Anthropic APIs.
• Develop APIs, backend services, and automation pipelines that support intelligent product capabilities and production-ready deployments.
• Apply software engineering, DevOps, and MLOps best practices to the testing, deployment, monitoring, evaluation, and optimization of AI solutions.
• Partner closely with our Product and Engineering teams to turn ambiguous goals into scalable internal products.
• Use AI tooling throughout your workflow (coding, code review, testing, and planning) and help push the team’s adoption forward.
• Research emerging AI technologies, LLM implementation patterns, and modern product engineering frameworks, and bring what works back to the team.
• Instrument what you ship and use usage data and evidence to decide what to build, fix, or kill next.

Product Engineer – AI

Solutions Engineer

• Serve as the bridge between healthcare technology, customer workflows, and Medbridge's product strategy
• Partner closely with Product, Engineering, Implementations, Sales, Marketing, and our healthcare customers
• Help shape the future direction of Medbridge's healthcare platform
• Drive continual improvement of our integration layers and data retrieval methodology
• Prioritize multiple tasks intelligently, and speak up when you see issues

Manager – Healthcare Solutions Architect

Full-stack Engineer

• Improve the Medbridge Platform that product engineering teams use to build, test, deploy, and operate software
• Work on CI/CD pipelines, build systems, deployment workflows, and release automation
• Improve database reliability, performance, upgrade readiness, and operational practices
• Help strengthen our testing platform
• Reduce developer friction by improving local development, tooling, documentation, and shared engineering workflows
• Work with the Medbridge PHP monolith as part of the broader platform
• Mentor engineers and help raise the technical bar across the organization

Senior Software Engineer, Platform

Sales Development Rep

• Execute strategic outbound outreach campaigns to net-new sales targets
• Conduct deep research on target accounts and specific healthcare market trends
• Leverage Salesforce CRM and Outreach.io to organize prospect lists
• Assist with continuous data clean-up and lead/account validation
• Actively participate in team meetings and collaborate closely with teams

Sales Development Representative, New Business

Account Manager

• Execute strategic outbound outreach campaigns
• Conduct deep research on target accounts
• Leverage Salesforce CRM and Outreach.io
• Assist with data clean-up and lead enrichment
• Participate in team meetings and share best practices

Sales Development Representative, Account Management

• Improve the Medbridge Platform that product engineering teams use to build, test, deploy, and operate software.
• Work on CI/CD pipelines, build systems, deployment workflows, and release automation.
• Improve database reliability, performance, upgrade readiness, and operational practices.
• Help strengthen our testing platform so teams can validate changes more quickly and confidently.
• Improve monitoring, alerting, observability, and production readiness.
• Reduce developer friction by improving local development, tooling, documentation, and shared engineering workflows.
• Work with the Medbridge PHP monolith as part of the broader platform, including modernization, maintainability, reliability, and testing improvements.
• Partner with product engineering teams to understand pain points and turn them into platform improvements.
• Lead or contribute to cross-team technical initiatives.
• Break down complex technical problems into clear plans and incremental delivery steps.
• Create reusable patterns, documentation, and standards that help teams move faster.
• Mentor engineers and help raise the technical bar across the organization.

Senior Software Engineer – Platform

• Lead retention and expansion efforts while meeting or exceeding quota attainment
• Develop strategic account growth plans, including annual plans for cross-functional initiatives, new use cases, and stakeholder engagement
• Serve as a strategic advisor to C-level and VP-level executives to identify opportunities that align with Medbridge’s evolving solution suite
• Lead consultative engagements to uncover client business challenges, build consensus, and influence enterprise-wide decisions
• Deeply understand client ecosystems and key success metrics
• Partner with internal teams (Product, Strategy, Clinical) to shape and deliver impactful customer outcomes
• Lead internal strategic account reviews and communicate client voice to inform product development and go-to-market initiatives
• Coordinate across Medbridge stakeholders to align resources, ensure exceptional delivery, and support long-term partnership success

Account Manager – Enterprise

Customer Support

• Provide remarkable account and technical support to end-users, patients, and admins for a wide variety of subscription types and organizations.
• Answer inbound calls, voicemails and emails for Medbridge within a specified time range.
• Collaborate cross-departmentally with development, accreditation, and course production teams to ensure solutions are implemented based on client needs.
• Provide a high level of empathy and dedication to get to the root cause of all problems and provide creative solutions to help our clients have the best experience possible with our products.
• Educate current and potential clients on using Medbridge products to ensure a positive customer experience.
• Proactively identify opportunities or risks that could impact a clients’ experience while using Medbridge products.
• Document and organize client feedback for continued improvement of Medbridge products.
• Diagnose and resolve browser and mobile phone-related issues to ensure seamless user experiences, including troubleshooting compatibility problems, performance issues, and rendering glitches.

Support Specialist

Marketing Operations

• Support day-to-day HubSpot tasks including contact management, list building, workflow updates, property creation, form management and report and dashboard creation
• Help maintain and resolve field mapping issues, sync errors, and data consistency
• Support enrichment workflows using tools like ZoomInfo, Clay, or similar platforms to keep data accurate
• Execute ongoing data hygiene work including deduplication, field standardization, list cleanup, and segmentation
• Support HubSpot workflow builds and updates that support campaign launches, and lead routing
• Build and manage email sequences in Outreach.io , create and maintain prospect views and lists, and manage Chili Piper Rules and Routers
• Document workflows, processes, and field definitions to support team knowledge and continuity