Manager

• Manage an assigned territory supporting Reimbursement and Patient services for a specific drug
• Provide assistance with Benefit Investigation, Prior Authorization, Claims Assistance, and Appeals
• Educate physician offices on payer landscape and services through remote interaction and on-site training
• Build relationships with physician offices and manufacturer representatives to deliver services
• Work independently and collaboratively with internal program hub support services
• Arrange site visits, Manufacturer trainings, and educational training venues
• Record all interactions/activities in FRM CRM and report to manager weekly; monitor territory performance via CRM dashboard
• Provide on-site and on-demand education (Lunch and Learns, Dinner presentations); on-site/virtual interactions average 15 per week
• Collaborate with case manager on escalations (average 4/month) and assist with backlog casework
• Research and compile provider/manufacturer representative information and create facility database entries for new providers
• Set up appointments and complete outbound calls to targeted offices

Field Reimbursement Manager

Release Manager

Targeted Case Manager I

Quality Manager

EHSS Manager

Manager – Property and Casualty, IAAS