Customer Service Representative, Patient Registration
R1 RCM
Salary
💰 $14 per hour
Job Level
SeniorLead
About the role
- Take inbound calls from prospective customers and upsell existing customers
- Provide customers information on client products and services
- Handle inbound and outbound contacts courteously, timely, and professionally
- Utilize knowledge base and training to accurately answer questions and sell products/services
- Listen to customers, understand needs, and resolve customer issues
- Research systems to find missing information and coordinate with other departments as needed
- Use systems and technology to complete account management tasks and process orders
- Accurately document and process customer orders in appropriate systems
- Follow required scripts, policies, and procedures and comply with confidentiality requirements
- Escalate customer issues to appropriate staff/managers when needed
- Attend meetings and training and review new training material to stay up to date on program knowledge, systems, and processes
- Adhere to attendance and work schedule requirements
Requirements
- Must be 18 years of age or older
- High school diploma or equivalent (GED)
- Min. years experience: 0
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Excellent organizational, written, and oral communication skills
- Highly reliable with the ability to maintain regular attendance and punctuality
- Ability to evaluate, troubleshoot, and follow-up on customer issues
- Aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build relationships
- Preferred (not required): One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit to up to a LEVEL II background/security investigation with fingerprinting
- Job offers contingent on background/security investigation and drug screening results
- Must be willing to submit to drug screening
