Community Manager

• Team Management and Leadership (~30% of time): Cultivate employee satisfaction within your community; Ensure the community is meeting or exceeding monthly and quarterly goals related to NOI, occupancy, collections, and home sales; Consistently execute Havenpark’s standard operating procedures and policies to achieve full operational excellence; Demonstrate Havenpark’s core values through interactions with staff and residents; Communicate with team members at all levels (i.e., maintenance, sales and leasing agents, field leadership team, home office staff, etc.) regularly to align company priorities and goals; Ensure the community complies with federal and state laws, as well as Fair Housing Standards
• Resident Relations and Retention (~25% of time): Cultivate resident satisfaction within your community; Address resident issues with urgency and care; Execute successful touch points throughout the resident’s journey to ensure a happy resident base that will renew year over year; Maintain resident ledgers and generate monthly bills; Ensure all work orders are completed within 48 hours of receipt
• Sales and Leasing (~25% of time): Lead community marketing efforts to attract potential residents; Maintain a healthy sales pipeline and hold the team accountable for maintaining pipeline conversion metrics; Maintain occupancy goals of rental homes and oversee the sale of on-site homes
• Net-Operating Income (NOI) Management (~10% of time): Track and maintain a positive NOI for your community; Ensure successful expense management through close oversight of vendors, suppliers, and employees
• Collections (~5% of time): Ensure all rent is billed accurately and collected on-time; Complete all legal action and notices required in compliance with State and Fair Housing Standards
• Curb Appeal (~5% of time): Ensure community equipment and amenities meet safety regulations; Provide a safe and beautiful place for residents to call home by ensuring resident’s homesites and common areas are kept to Havenpark’s standards; Provide input into community capital plans and ensure all capital projects are completed on time, within scope and budget, and according to Havenpark policies

Community Manager

Community Manager

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Community Manager