TrueSource, LLC

Customer Service Representative

TrueSource, LLC

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $17 - $19 per hour

Job Level

Junior

About the role

  • The Customer Service Representative for TrueSource is responsible for providing quality and efficient customer service to Customers.
  • Facilitates outstanding customer relations; provide thorough account knowledge; and strong teamwork, problem resolution, and time management skills.
  • Must adhere to Customer deadlines.
  • Promote both internal and external confidence in the services we provide.
  • Provide professional customer service phone support, ensuring all assigned inbound and outbound calls are handled according to standard operating procedures and prioritized by level of urgency
  • Review and respond to assigned emails in a timely manner, ensuring accurate and timely status updates are provided
  • Document calls and issue / update work orders within internal service system and external Customer portals, as necessary
  • Schedule service calls with Affiliates and Customers
  • Work within your team of assigned Customer(s) to ensure all jobs and Customer deadlines are met by following Customer-specific guidelines and internal procedures
  • Work with identified Affiliates to ensure work is completed timely and within Customer expectations
  • Track and assist in resolution of Customer issues through follow-up conversations with Affiliates and Customers
  • Interact with other departments and teams to ensure services are met
  • Communicate all short and long-term customer service issues in a timely, efficient, and knowledgeable manner, resolving them according to all relevant protocols
  • Promote professionalism, positive corporate image, and enthusiasm when dealing with Customers and Affiliates
  • Work effectively in a team environment, communicate with other employees, develop computer skills, and promote a positive work ethic
  • Prioritize work to meet or exceed established performance standards
  • Other duties as assigned Key Performance Measurements Customer and Affiliate satisfaction, issue resolution, quality assurance scores, data accuracy, and speed of service Schedule adherence including attendance, on-time arrival / departure, timely breaks and lunches Management observation regarding attitude, diligence, team contributions, and willingness / ability to learn new skills and information Other metrics, as prescribed by management

Requirements

  • High School or GED diploma required
  • 1-3 years experience in customer service roles utilizing Salesforce or similar CRM applications preferred
  • Excellent written communication skills; attention to detail, data accuracy and speed
  • Ability to navigate multiple technology systems
  • Customer service orientation
  • Adaptability in a fast-paced changing environment
  • Ability to multi-task
  • Knowledge of Microsoft Office products including Excel, Outlook, and Word