MasterCorp, Inc.

Learning and Development

• Assess training needs, developing action plans, and supporting operations effectiveness at all site levels.
• Diagnosing issues, enhancing managerial capabilities, and applying action-driven training solutions to elevate performance.
• Implement newly developed training initiatives in partnership with the Learning and Development (L&D) team.
• Serve as a subject matter expert (SME) on MasterCorp best practices.
• Collaborate with divisional leadership to prioritize training efforts, support new site launches, and address challenges at underperforming sites.
• Utilize learning technologies to measure and enhance the effectiveness of training initiatives and track learning completion.

Bilingual Housekeeping Operations Training Manager

Director

• The Resident Regional Director (RRD) is responsible for the operations of multiple offices or locations within a client contract.
• Provides leadership, motivation, accountability, and development of all MCS associates and ensures the client account is meeting quality standards as well as financial objectives.
• Responsible for identifying sales opportunities through expansion of client and referral business.
• Ensures client accounts are meeting contractual obligations, company policies and procedures are followed, and inspires a positive work culture.
• Lead the client relationship within the approved budget, while providing the client with the maximum value.
• Identify potential expansion of business, generates proposals and closes new business to achieve the financial and sales goals for the assigned area per right client right terms.
• Collaborate with MCS Business Development to review all RFP’s, pricing and service agreements.
• Maintain database (Salesforce) for prospects and new business.
• Attend networking events and participate in trade associations.
• Develop and maintain client relationships to ensure client satisfaction and retention.
• Ensure daily notes from field are reviewed with operations teams.
• Respond promptly and accurately to customers’ emails throughout the day.
• Oversight of payroll to ensure timely and accurate submission.
• Conduct weekly operations meetings and monthly training sessions.
• Partner with Operations team to correct service deficiencies; and, if needed, walk sites with Operations team during and after business hours.
• Develop and implement sustainable action plans as required.
• Perform monthly P&L review with the operations teams.
• Manage and ensure effective communication between facility locations, Office Management, and all corporate departments.
• Develop and implement onboarding schedule for all new hires and account transition.
• Manage performance of operations teams, including evaluating, coaching, developing and disciplining members as needed.
• Effectively use and understand MasterCorp’s scheduling program, MasterMind.
• Review and approve subcontractor invoices to ensure accuracy and set budgets.
• Effectively manage subcontractor agreements to ensure quality and budgets expectations are met.

Bilingual Housekeeping Operations Training Manager

Resident Regional Director, Commercial Cleaning