MasterCorp, Inc.

Supervisor

• Develop and maintain a high standard of excellence within staff
• Assign duties to housekeeping personnel
• May be asked to prep rooms for housekeepers during busy/peak periods
• May be asked to clean rooms using MasterCorp’s 7-step to clean process during busy/peak periods
• Assist in the training of staff, both existing and new recruits
• Report unit maintenance issues as per company procedure
• Examine carpets, drapes, and furniture for stains, damage or wear and report as necessary
• Inspect and prepare clean units and report them as vacant and ready
• Inspect units and complete the required amount of report cards per week
• Replace kitchen inventory and supplies as needed
• Assist in maintaining storage closets are clean and organized
• Report lost and found items to Executive Housekeeper
• Ensure a safe working environment at each site and office
• Willing and able to perform all duties related to site operation as directed by the Executive Housekeeper
• Ensure a sense of urgency exists within housekeeping staff so units are turned on time
• Personal timeliness, be prompt with all assignments and appointments
• Utilize supplies and equipment efficiently and effectively
• Perform inventory and linen supplies
• Assist in linen inventories as directed
• Responsible for time efficiency of direct reports
• Assist in solving guest complaints promptly
• Cultivate and develop strong, positive customer relations
• Willing and able to assist resorts guests and owners
• Knowledgeable of the resort
• Other duties and tasks as assigned in conjunction with services contracted with the client

Housekeeping Supervisor

Executive Assistant

• Friendly, enthusiastic, and hard-working individuals who are passionate about hospitality and committed to providing exceptional service.
• Create and post schedules by 5:00 PM every Thursday; assign daily tasks and assign work to housekeepers, housepersons, and supervisors.
• Monitor daily work hours to ensure compliance with budgeted hours.
• Inspect rooms and common areas to ensure cleanliness standards.
• Conduct weekly report cards for housekeeping staff and MSI reports of Supervisors.
• Provide ongoing performance feedback to Housekeepers, Housemen, and Supervisors.
• Assist in performance management of team members including coaching and counseling team members.
• Conduct new hire orientations for new team members; ensures 7-Steps to Clean training is effectively delivered within established guidelines.
• Manage inventory, conducting weekly inventory counts and orders replenishments.

Assistant Executive Housekeeper

• Responsible for consistently meeting quality and timeliness standards in the cleaning of resort property units.
• A Housekeeper must ensure he/she follows the company mission statement and values.
• Maintain a high standard of excellence
• Strip units of soiled linens
• Remove trash from units
• Clean units including but not limited to bedrooms, bathrooms, kitchens, living rooms, closets, and decks
• Report clean units as vacant and ready for inspection
• Report unit maintenance issues as per company procedure
• Report damaged, dirty or stained carpets, drapes, furniture, and linens
• Report missing inventory and supplies to Supervisor
• Perform weekly guest services cleans as directed
• Assist in maintaining the cleanliness and organization of storage closets
• Attend all training sessions and perform practical application of training
• Ensure a safe working environment
• Assist in solving guest complaints promptly
• Maintain a high sense of urgency so units are turned on time

Traveling Housekeeping Attendant

• The Assistant Executive Housekeeper (AEH) is a second level manager who plays a key role in the management of the site housekeeping operations.
• Create and post schedules by 5:00 PM every Thursday; assigns daily tasks and assigns work to housekeepers, housepersons, and supervisors.
• Monitor daily work hours to ensure compliance with budgeted hours.
• Exemplify a sense of urgency with entire team to ensure all units get turned on time.
• Inspect rooms and common areas to ensure cleanliness standards.
• Conduct weekly report cards for housekeeping staff and MSI reports of Supervisors.
• Provide ongoing performance feedback to Housekeepers, Housemen, and Supervisors.
• Assist in performance management of team members including coaching and counseling team members.
• Conduct performance reviews.
• Interview, select, and onboard new team members.

Manager

• Identify potential clients, generate proposals and close new business to achieve the financial and sales goals for the branch.
• Attend networking events and participate in trade associations such as BOMA, IFMA.
• Conduct customer and tenant visitations and inspections to insure quality control and contract compliance.
• Submit daily inspection reports from field visits to office for database input.
• Review inspection notes daily with operations team.
• Respond promptly and accurately to customers’ emails throughout the day.
• Assist/complete payroll review each pay period.
• Conduct bi-weekly operations meetings and quarterly training meetings.
• Partner with Operations team to correct service deficiencies; and, if needed, walk sites with Operations team during and after business hours.
• Perform monthly P&L review with Regional Director.
• Manage and ensure effective communication between Building Owners, Office Management and all corporate departments.
• Onboard and supervise Branch’s Area Managers and Account Manager.
• Ensure that MCS’ policies and procedures are followed by managers and supervisors and perform coaching and counseling as needed.
• Provide MasterCorp systems training to all staff, necessary to facilitate the day to day janitorial.
• Participate, as needed, in special department projects.
• Effectively use and understand MasterCorp’s scheduling program, MasterMind.
• Manage the Branch’s budget, payroll, supplies and any other required budgets.
• Review and approve subcontractor invoices.

Commercial Cleaning Branch Manager

Executive

• The Executive Housekeeper is responsible for providing leadership, motivation, accountability, and development of MasterCorp personnel within the assigned site.
• Develop and maintain a professional and effective relationship with resort management, vendors, and service providers.
• Ensure assigned site is consistently meeting quality and timeliness standards along with budget objectives.
• Monitor the key performance indicators of Quality, Timeliness, and Budget.
• Act as a change leader and champion organizational changes to achieve goals.
• Interview, select, onboard, and oversee training of site personnel.

Executive Housekeeper

• The Executive Housekeeper is responsible for providing leadership, motivation, accountability, and development of MasterCorp personnel within the assigned site.
• Ensuring assigned site is consistently meeting quality and timeliness standards along with budget objectives.
• Develop and maintain a professional and effective relationship with resort management, vendors, and service providers to MasterCorp.
• Ensure Company mission statement and values are followed, always motivated by the best interests of the Company, its employees, and customers.
• Monitor the key performance indicators of Quality, Timeliness, and Budget and ensure site management team is working together to achieve targets.
• Conduct QA audits monthly to identify deficiencies in work quality and make improvements as needed.
• Ensure that a transportation strategy is in effect for the site – utilizing vehicles and drivers with efficiency.
• Conduct business in an ethical and transparent manner.

• Responsible for assisting and supporting the Executive Housekeeper in meeting quality and timeliness standards.
• A Laundry Attendant must ensure he or she follows the company mission statement and values.
• The purpose of this position is to maintain a high standard of excellence regarding to the laundry portion of the job.

Traveling Laundry Attendant

General

• Responsible for assisting and supporting the Executive Housekeeper in meeting quality and timeliness standards
• Maintain a high standard of excellence
• Work with efficiency and quality
• Sort clean/dirty linen, place in designated bins
• Pre-treat stains according to color and/or type
• Remove damaged linens
• Operate washers/dryers appropriately
• Monitor and replace as needed detergent and other cleaning agents
• Fold/distribute clean linens to proper storage or unit linen bags
• Perform daily maintenance on all machines (lint traps, vents etc.)
• Assist in monthly linen inventory
• Report any laundry maintenance issues to manager
• Assist in maintaining cleanliness and organization of laundry and storage areas
• Ensure a safe working environment at each site and office
• Willing and able to perform all duties related to site operation as directed by the Executive Housekeeper
• Maintain a sense of urgency so that linens are distributed on time

Laundry Attendant

• Develop and maintain a high standard of excellence within staff.
• Assign duties to housekeeping personnel.
• May be asked to prep rooms for housekeepers during busy/peak periods.
• May be asked to clean rooms using MasterCorp’s 7-step to clean process during busy/peak periods.
• Assist in the training of staff, both existing and new recruits.
• Report unit maintenance issues as per company procedure.
• Examine carpets, drapes, and furniture for stains, damage or wear and report as necessary.
• Inspect and prepare clean units and report them as vacant and ready.
• Inspect units and complete the required amount of report cards per week.
• Replace kitchen inventory and supplies as needed.
• Assist in maintaining storage closets are clean and organized.
• Report lost and found items to Executive Housekeeper.
• Ensure a safe working environment at each site and office.
• Willing and able to perform all duties related to site operation as directed by the Executive Housekeeper.
• Ensure a sense of urgency exists within housekeeping staff so units are turned on time.
• Personal timeliness, be prompt with all assignments and appointments.
• Utilize supplies and equipment efficiently and effectively.
• Perform inventory and linen supplies.
• Assist in linen inventories as directed.
• Responsible for time efficiency of direct reports.
• Assist in solving guest complaints promptly.
• Cultivate and develop strong, positive customer relations.
• Willing and able to assist resorts guests and owners.
• Knowledgeable of the resort.
• Other duties and tasks as assigned in conjunction with services contracted with the client.

Part Time Housekeeping Supervisor, Inspector

Part-Time Housekeeper, Fridays

Night Shift

• Responsible for consistently meeting quality and timeliness standards in the cleaning of commercial properties
• Maintain a high standard of excellence
• Empty trash receptacles
• Vacuum
• Dust mop/sweep hard surface floors
• Wet mop hard surface floors
• Clean units including but not limited to restrooms, kitchens, lobbies
• Report unit maintenance issues as per company procedure
• Ensure a safe working environment at each site and office

Healthcare Environmental Services Cleaner

• Develop and maintain a high standard of excellence within staff.
• Assign duties to housekeeping personnel.
• May be asked to prep rooms for housekeepers during busy/peak periods.
• May be asked to clean rooms using MasterCorp’s 7-step to clean process during busy/peak periods.
• Assist in the training of staff, both existing and new recruits.
• Report unit maintenance issues as per company procedure.
• Examine carpets, drapes, and furniture for stains, damage or wear and report as necessary.
• Inspect and prepare clean units and report them as vacant and ready.
• Inspect units and complete the required amount of report cards per week.
• Replace kitchen inventory and supplies as needed.
• Assist in maintaining storage closets are clean and organized.
• Report lost and found items to Executive Housekeeper.
• Ensure a safe working environment at each site and office.
• Willing and able to perform all duties related to site operation as directed by the Executive Housekeeper.
• Ensure a sense of urgency exists within housekeeping staff so units are turned on time.
• Personal timeliness, be prompt with all assignments and appointments.
• Utilize supplies and equipment efficiently and effectively.
• Perform inventory and linen supplies.
• Assist in linen inventories as directed.
• Responsible for time efficiency of direct reports.
• Assist in solving guest complaints promptly.
• Cultivate and develop strong, positive customer relations.
• Willing and able to assist resorts guests and owners.

Housekeeping Supervisor/Inspector

• Responsible for assisting and supporting the Supervisors and Housekeepers in meeting quality and timeliness standards
• A dispatcher must ensure he or she follows the company mission statement and values
• Answer and coordinate all phone and radio calls
• Delegate tasks between employees equally
• Record lost and found items and ensure safe storage
• File daily paperwork
• Maintain a sense of urgency so units are turned on time
• Assist in linen inventories and supplies as directed
• Assist in solving guest complaints promptly
• Make guest deliveries as directed
• Assist resort guests and owners as needed

Housekeeping Dispatcher

Operations

• Oversee sales, operations, and financial well-being of the Region.
• Maintain existing clients, generate proposals and close new business to achieve financial and sales goals for the Region.
• Collaborate with MCS Business Development to ensure operational efficiencies for current and future growth.
• Develop and maintain client relationships to ensure client satisfaction and retention.
• Conduct customer visits and inspections for quality control and contract compliance.
• Assists in payroll review and conducts operations meetings and training.
• Manages Region’s budget, payroll, supplies and any other required budgets.
• Reviews and approves subcontractor invoices.
• Ensures that MCS’ policies and procedures are followed by managers and supervises operations team.

Housekeeping Supervisor

Assistant Executive Housekeeper

Traveling Housekeeping Attendant

Assistant Executive Housekeeper

Commercial Cleaning Branch Manager

Executive Housekeeper

Executive Housekeeper

Traveling Laundry Attendant

Laundry Attendant

Part Time Housekeeping Supervisor, Inspector

Part-Time Housekeeper, Fridays

Healthcare Environmental Services Cleaner

Housekeeping Supervisor/Inspector

Housekeeping Dispatcher

Regional Director of Operations – Healthcare