MassMutual

Account Manager

• Support the day-to-day operations activities of our strategic distribution business, delivering tailored, concierge level service to our distribution partners.
• Act as liaison between external partners and internal teams to drive resolution on all service issues, leading as relationship manager for our distribution partners.
• Own and drive to resolution all firm back office and wholesaler escalated service issues.
• Serve as a point of contact for inquiries from business partners including external third-party record-keepers and external auditors.
• Produce and distribute daily, weekly and/or monthly reports related to our distribution partners’ business.
• Gain a deep understanding of our distribution partners’ business models and tailor operations to support them.
• Demonstrate agility and flexibility to work on or support special projects as needed.

Relationship Manager

Actuary

• Utilize leadership, influence, business acumen, and deep actuarial knowledge to influence strategy.
• Liaising with ERM, finance and actuarial functions, profitability and financial analyses, risk reporting.
• Driving data-based decisions in support of the Institutional product lines.
• Collaborate with peers in the Institutional Product & Actuarial team to achieve strategic and financial objectives.
• Lead profitability reporting and partner with Financial Planning & Analysis for forecast and earnings analysis.
• Deliver and evolve aggregated Institutional Solutions reporting of new business metrics.
• Partner with enterprise stakeholders to ensure appropriate allocation and efficient utilization of expense and capital.
• Lead Institutional Solutions assumption and model governance including development of process and standards.
• Evaluate and execute on risk and capacity management options that promote long-term growth and risk management.
• Act as a Liaison to Enterprise Risk Management and Corporate Actuarial functions for Institutional Products.
• Influence and contribute to ongoing business strategy and growth.
• Lead various Actuarial projects related to Institutional businesses.

Head of Institutional Risk and Actuarial Initiatives

Security Operations

• Execute SOC Operational Strategy
• Oversee all global SOC operations, ensuring alignment with MassMutual’s cybersecurity strategy and regulatory requirements
• Review SOC metrics, staffing needs, and budget requirements with security leadership
• Drive Threat Detection & Incident Response Excellence
• Lead the response to cybersecurity events and critical incidents, ensuring appropriate analysis, prioritization, escalation, and communications
• Ensure structured and consistent incident handling processes across all SOC tiers
• Strengthen Enterprise Communication & Decision Support
• Act as the escalation and communication liaison with senior leadership and other critical stakeholders
• Ensure timely, risk-aware decisions and clear communication of incident impacts and recommended actions
• Advance Detection Engineering & Automation Capabilities
• Partner with Detection Engineering and Security Platforms to optimize SIEM/SOAR alerting logic, tuning, and playbook development
• Expand automation to improve analyst efficiency and response consistency
• Develop & Inspire a High-Performing Global Team
• Guide analyst growth through training, mentorship, certifications, and hands-on exercises
• Foster a culture rooted in MassMutual values of inclusion, innovation, and continuous improvement

Director, Global Security Operations Center

Director

• Build relationships directly with buyers and intermediaries to promote and sell MassMutual’s products
• Coordinate client support with internal partners
• Establish consultative partnerships with major worksite and voluntary benefit distributors
• Stay informed on health care trends, market intelligence, and product information
• Manage target account lists and pipeline management reports
• Follow a comprehensive sales process including marketing programs, educational seminars, and customer needs analysis meetings

Managing Director, Benefits

Solutions Engineer

• Partner with Enterprise Architecture to define and maintain the target operating model for delivery.
• Collaborate with Development Teams to translate architecture to design/code-level execution.
• Identify end-to-end technical solutions based on business needs.
• Ensure architecture standards are adopted and solutions are aligned with enterprise Technology stacks.
• Be accountable for implementation of cross-functional solution architecture.

Sales & Distribution Technology Solutions Architect

Manager

• Lead and manage complex commercial agreements with precision and confidence
• Oversee multiple projects simultaneously
• Negotiate and draft contract terms tailored to each deal
• Collaborate with cross-functional stakeholders—such as legal, IT, and enterprise risk
• Drive operational excellence and mitigate contractual risks

Procurement Contracts Manager

• lead the strategy and execution of a modern insider risk program
• operate at the intersection of cybersecurity, workforce risk, and business operations
• translate critical asset intelligence into targeted monitoring and detection
• ensure insider risk defenses are aligned to what matters most
• recruit, develop, and lead a high-trust team capable of handling sensitive matters with professionalism and discretion
• establish and mature the enterprise insider threat program
• align detection and monitoring to crown-jewel asset priorities
• enable early identification of misuse or mishandling risk
• strengthen workforce trust governance and accountability
• improve investigative consistency and defensibility
• integrate insider risk intelligence into cyber operations
• support executive visibility into workforce risk trends
• reduce high-impact human-driven cyber incidents

Director, Insider Threat

• Lead a team of ~3 actuaries and financial professionals responsible for delivering key expense analyses and providing management decision support
• Deliver various Unit Expense Factor studies and assumptions used in critical business and regulatory deliverables, including Cash Flow Testing and PBR, dividends, Illustration Regulation Testing and pricing expenses
• Provide subject matter expertise on expense allocations and implications of resulting allocations across products and distribution channels, including regularly monitoring and reporting on gaps between actual and priced for expenses
• Review and propose distribution management allowances for use in product pricing and distribution-based P&Ls
• Develop vision for and execute on efforts to evolve current tools, data pipelines, reporting and processes to modern approaches, driving greater insights and capacity to undertake additional/deferred analysis
• Collaborate across teams to solve complex problems and drive strategic outcomes

Head of Actuarial Expense Strategy

Financial Planning and Analysis

• Support the Head of Product Management in providing competitive research, product positioning, and business case development for new offerings and enhancements.
• Conduct in-depth market research and competitive analysis.
• Leverage third-party data platforms such as Morningstar to identify trends, benchmark performance, and uncover opportunities.
• Translate research findings into actionable insights that inform product strategy, positioning, and development.
• Support the Product Management team in collaboration with distribution, investments, legal, and marketing teams.
• Support strategic planning by delivering market intelligence including market sizing and growth projections.
• Develop comprehensive business cases and financial models to support the evaluation and launch of new investment products.

Investment Product Associate

• Execute investments reporting ensuring accurate, timely completion & insightful external & internal reporting
• Present results to various senior management and stakeholders for quarterly and annual accounting close cycles
• Liaise with Financial Reporting team, internal & external auditors, internal controls, and stakeholders
• Provide oversight on NAIC regulatory reporting and related tasks
• Monitor market, industry and peers’ trends in financial reporting as it relates to insurance

Investment Reporting Manager

Underwriter

• Own the end-to-end underwriting process for Disability Insurance applications, analyzing each case holistically to drive confident, well-informed decisions.
• Assess and balance medical history, occupational risk, financial background, and overall case dynamics to determine approval, modification, or declination.
• Deliver the best offers first, focusing on solutions that accelerate placement and support successful sales—not just decisions.
• Serve as a trusted underwriting partner to third-party firms, their staff, and advisors by providing timely, high-quality, and solutions-oriented service.
• Clearly and confidently communicate underwriting outcomes to customers and advisors, helping move business forward with transparency and trust.
• Apply deep knowledge of underwriting guidelines, policies, and practices while exercising sound judgment beyond the checklist.
• Champion process improvements and modernization efforts, influencing positive change while maintaining strong morbidity and risk expectations.
• Adapt communication style to meet the needs of diverse audiences, building strong relationships with advisors and third-party partners.
• Collaborate cross-functionally with internal and external stakeholders to gather critical insights and select profitable, well-structured risks.
• Provide consultative support to third-party firms, helping them navigate complex risk scenarios and underwriting considerations.
• Leverage emotional intelligence and relationship-building skills to strengthen partnerships and elevate underwriting credibility in a competitive market.
• Work independently with confidence, navigating ambiguity and managing assigned cases with minimal oversight.
• Earn trust and build lasting rapport with colleagues, business partners, and third-party customers.
• Coach and mentor less experienced underwriters, contributing to team growth, knowledge sharing, and underwriting excellence.

Underwriting Consultant – Disability Insurance

Consultant

• Helping create efficiencies and scale for an organization with meaningful growth potential
• Interacting with advisors and their staff to deliver great client experience during onboarding and ongoing relationship
• Monitoring client’s investment portfolios to ensure aligned with investor’s objectives as well as market conditions and outlook
• Staying up to date with MMLIS product offerings, relevant investment and trading news, and economic trends
• Collaborating with the broader investment organization designed around solving real client problems

Client Portfolio Consultant

Marketing

• Measure and analyze marketing campaign performance while driving insights and optimization recommendations
• Build and establish measurement frameworks that translate campaign performance into quantifiable business impact
• Translate complex business questions into problems that can be solved through data to drive growth and profitability
• Build and enhance interactive reports to empower business stakeholders
• Utilize industry best practices to visualize data in a way that allows quick and easy insight
• Deliver concise, clear, and actionable presentations to decision-makers
• Communicate data in a storytelling format, engaging your audience and imploring them to act
• Collaborate with sales & distribution partners on analytics projects to identify growth opportunities and drive activity

Marketing Analytics Consultant

• Own high‑impact analytical work and partner with the Actuarial Data Science team
• Develop and execute complex experience analysis across life, health, annuity, and related products
• Recommend actuarial assumptions informed by emerging experience, industry benchmarks, and business context
• Communicate complex actuarial findings in a clear, decision-oriented manner
• Identify opportunities to enhance experience monitoring, analytics, and assumption-setting processes

Actuary – Experience Insights, Assumption Management

• Build relationships directly with buyers and intermediaries to promote and sell MassMutual’s products
• Work with internal partners to coordinate client support
• Responsible for new sales growth in their territory through establishing consultative partnerships with major worksite and voluntary benefit distributors
• Build strong productive relationships with their local MassMutual General Agency
• Stay informed on health care trends, market intelligence, and product information for all product solutions within voluntary benefits
• Establish, update, and manage target account lists and pipeline management reports
• Follow a comprehensive sales process that includes marketing programs, educational seminars, customer needs analysis meetings, and presentations
• Manage external and internal stakeholders throughout the sales process and contribute to sales planning, forecasting, and product development