Mashreq

Content Marketing Manager

• Define and maintain the MarTech target architecture, technology roadmap, and integration strategy.
• Drive architecture decisions, platform evolution, and technical standards across the MarTech ecosystem.
• Evaluate emerging technologies, platform capabilities, and build-vs.-buy options.
• Ensure alignment with enterprise architecture, security, compliance, and data governance standards.
• Develop reference architectures, solution blueprints, and architectural best practices.
• Own the technical health, performance, and configuration of MarTech platforms.
• Establish platform governance, release management, deployment processes, and operational standards.
• Lead troubleshooting and resolution of critical platform incidents and performance issues.
• Drive continuous platform optimization and technical debt reduction.
• Define and monitor platform KPIs, operational metrics, and service levels.
• Translate business and marketing requirements into technical solution designs and engineering specifications.
• Produce and maintain architecture diagrams, integration designs, data models, data flow documentation and solution design documents.
• Lead technical design reviews and ensure adherence to architectural standards.
• Provide hands-on technical guidance and support development activities where required.
• Review and validate workflows, schemas, integrations, custom code, and technical deliverables.
• Define and govern integration patterns between MarTech platforms and enterprise systems.
• Oversee API, event-driven, batch, and real-time integrations.
• Ensure data quality, consistency, availability, and regulatory compliance.
• Design scalable customer data flows supporting segmentation, personalization, analytics, and activation.
• Collaborate with data engineering and enterprise architecture teams to optimize customer data architecture.
• Provide technical leadership to engineers, developers, and implementation partners.
• Participate in sprint planning, backlog refinement, technical estimation, and solution reviews.
• Establish coding standards, development practices, quality assurance processes, and release controls.
• Support production deployments and post-release stabilization activities.
• Ensure technical risks, dependencies and delivery challenges are proactively managed.

Global Lead Engineer – Digital Engagement & Content

Data Engineer

• Administer and manage the organization's Power BI environment, including Power BI Service and Power BI Report Server.
• Configure and optimize server settings, data gateways, and data source connections for efficient data processing and distribution.
• Create and manage user accounts, groups, and roles within the Power BI environment.
• Enforce security policies to control access to reports, datasets, and dashboards.
• Collaborate with the IT security team to ensure compliance with data protection regulations and company policies.
• Implement and enforce data governance best practices to maintain data quality, accuracy, and consistency across reports and dashboards.
• Assist report developers in optimizing report performance, data modeling, and visualization design.
• Publish reports and dashboards to appropriate workspaces, taking into consideration user access and usage requirements.
• Monitor system health, performance, and usage patterns to identify potential issues and bottlenecks.
• Troubleshoot technical problems, performance degradation, and data refresh failures.
• Develop and maintain backup and disaster recovery strategies for Power BI reports, datasets, and configurations.
• Collaborate with business users, report authors, and stakeholders to understand their requirements and provide technical support.
• Conduct training sessions for users to promote self-service reporting and data exploration.
• Keep up-to-date with Power BI updates, new features, and enhancements. Plan and execute platform upgrades when necessary.
• Document Power BI environment configurations, processes, and best practices

Manager, BI Admin – Digital Data Platforms

Manager

• To manage all non-execution activities within Asset Management with an aim to ensure smooth processes;
• Assume responsibility for all non-revenue specific issues in Asset Management;
• Centralized handling of all regulatory matters for Asset Management with DFSA, SCA and others as required;
• Managing / operating all activities with business counterparties such as Administrators, Custodians, Registrars, Trustees, Auditors, Tax representatives, Lawyers and Brokers in MENA and other jurisdictions for Asset Management;
• Dividend Payouts on time;
• Ensure business adheres to SOPs & guidelines and promptly resolve any audit concern.
• Coordinate all regulatory activities for Mashreq Capital in collaboration with the relevant compliance departments;
• Constant monitoring via the BSC activity sheet and calendar;
• Re-engineering of existing processes in the Asset Management units to establish best practices that are risk averse and business friendly to improve efficiency and effectiveness in work-flows;
• Managing all processes with internal departments at Mashreq for timely processing of all business requirements;
• Weekly and monthly client reporting for Asset Management;
• Coordinate with multiple exchanges/counterparties to enlist new/existing funds on different stock exchanges, setup new funds and liquidation of funds;
• Coordinate with counterparties for the opening/closure of broker & custody accounts;
• Managing the outsourced Asset Management middle & back office vendor;
• On-boarding processes for all Service Providers;
• External & internal audit support;
• Creating and managing frameworks, business plan, policies, SOP’s, SLA’s, and KPI’s for Asset management;
• Performing the RCSA testing for Asset Management;
• Annual renewal of fund prospectus;
• Performing OPS, function in AIM;
• Creating and managing the Business continuity plan and testing;
• Manage all Corporate governance related activities and matters;

Manager, Business Support & Control

Operations

• Manage Incident and Problem ITIL processes.
• Identify opportunities to improve process controls and simplify process.
• Track technology incidents across the organization and drive reduction in incident counts.
• Ensure right severity classification of incidents, appropriate communications to stakeholders.
• Define process KPIs and develop MIS dashboards.
• Provide support to team in achieving department’s goals aligned to company’s strategic direction.
• Educate stakeholders about the Incident and Problem Management process.
• Establish feedback system for opportunities for improvement.
• Produce interactive dashboards and presentations for stakeholders.

AVP, Technology Operations

Risk

• Design, maintain, and enhance the enterprise Risk Appetite Framework (RAF)
• Define risk appetite statements, metrics, thresholds, and key risk indicators (KRIs)
• Monitor risk exposures across portfolios and ensure alignment with approved risk appetite
• Provide insights on trends, emerging risks, and potential breaches
• Leverage data to develop dashboards, reports, and forward-looking risk indicators
• Drive data quality, consistency, and governance for risk metrics
• Collaborate with business units, risk teams, and senior leadership
• Present risk insights and appetite performance to senior management and committees
• Ensure adherence to regulatory guidelines and internal policies
• Support audits, regulatory reviews, and internal risk assessments
• Enhance frameworks using industry best practices and analytics-driven approaches
• Drive automation and efficiency in risk reporting processes

Senior Manager – Risk Appetite, Risk Management – ERM

• Drive enterprise-wide risk data and infrastructure strategy
• Oversee development of centralized data frameworks
• Lead transformation initiatives to automate data processes
• Enhance data quality and build scalable data marts
• Partner with Risk, IT, and Analytics teams to deliver accurate data
• Manage stakeholders, vendors, and cross-functional teams

VP - Risk Infrastructure & Data Management, Risk Management - ERM

Account Manager

• Manage a set of existing Platform/Neobiz relationships through outbound calling channels.
• To achieve assigned financial and non-financial target by calling the customers.
• Manage all customers focusing on relationship Management & up-selling/ deep-selling/ cross selling other bank products.
• customer's needs & profiling.
• Responsible for quality & soundness of assigned Platform/Neobiz (KYC reviews, monitoring for due diligence, anti-money laundering procedures etc).
• Conduct conference calls with product advisors with high potential clients.
• Update team manager and area manager on regular / weekly for better controls on sales and relationship management.

Senior Virtual Relationship Manager – Business Banking, VRM SME

Compliance

• Monitor & Control of Reconciliation and all control activities and fulfill regulatory requirements of the bank and regulatory authorities.
• Handling and monitoring Fircosoft/UAEFTS System and total control of Referrals /Release of the messages.
• Process all transactions with agreed TAT with zero error and as per bank policy and guidelines.
• Ensuring completion of daily control and functional checklist (DCFC) activity without fail.

Team Leader – OPS, Regulatory and Compliance

• Leading the Development and Execution of operational efficiency initiatives that are horizontal and cutting across all Units within Group Operations
• Spearheading cross-functional projects aimed at improving operational efficiency
• Collaborating with departmental heads to identify optimization opportunities
• Implementing operational management systems and tools to streamline processes
• Identifying and implementing best practices for process improvements
• Driving change management efforts to ensure smooth transitions to adoption of new processes
• Developing and monitoring performance metrics to measure the success of efficiency initiatives
• Reporting on key performance indicators, trends, and improvement opportunities for senior management
• Fostering strong relationships with key stakeholders to ensure alignment and support for initiatives
• Establishing key performance indicators (KPIs) and metrics to measure the success of operational excellence initiatives
• Engaging with employees to foster a culture of continuous improvement
• Providing training and support to enhance employees' skills in operational excellence
• Conducting regular reviews and updates to ensure initiatives remain relevant and effective

AVP, Operations Excellence – Efficiency Initiatives

• Oversee production support, managing a team to deliver efficient and reliable digital platform and Velocity application performance.
• Collaborate with development teams, implementing best practices, and driving continuous improvement.
• Ensure timely resolution of production issues, prioritizing and managing resources effectively.
• Implement robust monitoring systems for proactive issue detection and efficient resolution.
• Document and communicate system changes, keeping stakeholders informed and aligned.
• Conduct regular performance reviews, providing constructive feedback for team development.

Manager – EDMS & BPM Support, Velocity Support

• Maintain portfolio quality by ensuring timely update of KYC, TL & all other aspects of governance
• Achieve assigned non-financial target by emailing and calling the customers
• Adhere to KYC/ AML and relevant product SOPs to safeguard the bank from potential loss / AML fraud & ensure ethical behavior

Senior Virtual Relationship Manager – Business Banking, VRM, Retail Banking

• Manage assigned corporate relationships and act as key point of contact for clients
• Assist in development and execution client-specific relationship strategies and account plans
• Assist in driving cross-sell of banking products in coordination with product partners
• Conduct financial analysis, risk assessment, and preparation of Credit Proposals (CPs)
• Coordinate with Wholesale Risk / Credit / Compliance to resolve queries
• Monitor portfolio quality, risk ratings, and early warning signals
• Ensure timely submission of annual reviews, renewals, and amendments
• Ensure accurate and updated client data in systems (e.g., CreditLens / ELCM)
• Track financials, covenant compliance, and facility utilization

Credit Relationship Manager – Energy, Corporate & Investment Banking

QA Engineer

• Engage directly with business stakeholders to draw out requirements
• Design test strategies and build automation where it makes sense
• Validating data accuracy and making the final quality call before anything goes live
• Define the overall test approach and decide what gets tested manually or automatically
• Build and maintain automation frameworks for effective testing
• Validate the accuracy of data pipelines and financial reports
• Triaging defects, identifying root causes, and working with development teams to fix issues
• Maintain quality gates and checklists to catch recurring problems before testing
• Ensure traceability of testing work back to business requirements
• Produce quality evidence required for regulatory change and internal controls
• Track quality metrics and drive practical improvements

Manager – QA, BA, Corporate Affairs

• Responsible for lending/financing Policies / Framework for specific products in UAE.
• Author and manage the credit criteria and Risk Asset Acceptance Criteria for specific products.
• Responsible for portfolio quality and portfolio management strategy by defining retail credit policy / lending / financing parameters.
• Responsible for the retail bank’s strategy on ‘Risk’ & ‘Growth’ areas through appropriate retail credit policy actions.
• Update and maintain Retail Credit Policy Manual which is the framework for the individual Product programs.
• Ensure all retail credit policies are aligned with the strategies’ orientation and target segment that the bank wants to grow.
• Ensure product programs in UAE for the products are aligned and standardized and are within the retail banking lending framework.
• Comprehensive review of the portfolios in UAE on an ongoing basis.
• Provide inputs on all strategic initiatives from retail risk perspective – portfolio, acquisitions, retail credit portfolio management, central bank regulation, provisioning norms for retail portfolios.
• Compliance with Central bank Regulations pertaining to retail risk – impact analysis and implementation.
• Actively work with business, risk, legal departments amongst others in developing portfolio strategy with respect opportunities and threats, risks and rewards and portfolio mix based on portfolio segmentation and performance as well as economic, market and competitive intelligence to grow the portfolio profitability, to focus on risk adjusted returns and economic profitability while keeping credit risk under control.
• Maintain predictability of portfolio performance through regular risk charge monitoring. Also, ensure the achievement of risk charge numbers on an ongoing basis by ensuring that they are within plan.
• Drive automation of policies and processes by working together with underwriting team and other relevant stakeholders.
• Review and recommend to senior managers all new product launches and any significant changes to existing policies.

Senior Manager, Retail Credit Policy

Financial Planning and Analysis

• Drive Overall Financial Performance – drive the overall financial performance of your FI Trade products by launching products and initiatives to grow volumes and trade assets whilst establishing strategies to optimise fee pricing, Net Interest Margins (NIMs), return on capital, and lower processing costs by working with Technology and Operations to streamline and digitise processes
• Understand the Market – understand the market landscape for your products by constantly scanning the market for regulatory developments, trends, drivers, client needs and competitor offerings (including fintechs and alternative providers) through market analysis, feedback from Sales, direct client interaction, participation in industry bodies and associations, interaction with colleagues at other banks, discussions with Compliance and regulators, industry research papers, and feedback from voice of the client surveys
• Develop the Product Strategy – develop a comprehensive strategy for FI products by clearly defining the market landscape and drivers, core product proposition, target market and client segments, addressable market size, projected share of wallet and associated volumes/revenues, competitor capability assessment, product development roadmap, and commercialisation strategy
• Drive Product Innovation – identify opportunities to develop new products or enhance existing products based on market/sales feedback, client needs and/or regulatory changes. Build a pipeline of potential product developments by advancing and testing concepts with key stakeholders, prioritizing developments based on a sound commercial assessment of each opportunity, preparing formal investment plans, and seeking internal approvals
• Support Product Development – work with Product Development to deliver new products or enhancements by participating in the working level project team as the Subject Matter Expert for your products. Clearly defining the scope of each product build/enhancement by preparing a comprehensive Business Requirements Document and providing regular and real-time feedback on any product impacts from the systems development and testing as it progresses for each product. Participate in the development of test cases, standard operating procedures and the product implementation guide supporting delivery of the product to market
• Commercialise Offering – develop and execute a comprehensive ‘Go to Market’ plan for each core product including a market rollout plan, revenue/volume targets, client target market and prospect lists, core marketing/sales materials, and product training for Sales and Coverage teams. Track and monitor execution against specific calling targets and pipeline, participate in joint calls on clients to propagate product knowledge, support solutions for key deals, and directly engage with teams who are not meeting product targets to agree remedial actions and/or remove roadblocks
• Seek out Partnerships and New Channels – identify third party service providers, fintechs, digital platforms, ecosystems and emerging channels that are either supporting or driving volumes in your products or could act as a future source of new business or competitive advantage through bundling of capabilities. Evaluate commercial models and prospects of partnering, investing, or buying in capabilities and present investment or partnering opportunities to GTB Management. Establish partnerships for approved projects including commercial terms and service levels and manage ongoing performance
• Optimise Product Performance – constantly look for opportunities to improve the client experience and performance of your products by engaging with Coverage, GTB FI Sales, Operations, Service, Technology, Risk, Legal and Compliance to deliver continuous improvement in all aspects of product performance. Work with partners to digitise delivery channels and automate processes wherever possible. Regularly review pricing strategies and market positioning to maximise financial and volume performance as well as product cross-sell opportunities. Identify opportunities to refresh the product strategy, enhance products or focus more attention or resources on underperforming products. Retire products that have limited revenues and growth opportunity. Monitor revenues, costs, volumes, pricing, turnaround times and efficiency to ensure your products are performing as expected and take remedial action to address underperformance. Engage in industry advocacy and submissions to improve the regulatory and legal framework including scheme rules where this can improve the effectiveness, market demand or operational delivery of products in the market
• Adhere to Product Governance & Compliance – own the updating and review of the Product Program Guidelines (PPG) and country addenda based on a comprehensive understanding of the inherent risks associated with your products and the legal, regulatory, compliance, tax, credit risk and other relevant frameworks and internal policies governing your products. Regularly engage key stakeholders to understand the impact of these areas on your products including changes on the regulatory horizon and pro-actively manage the development and delivery of your products to ensure alignment with the Bank’s policies, guidelines, risk management processes and risk appetite.