Mashreq

Account Manager

• Manage a set of existing Platform/Neobiz relationships through outbound calling channels.
• To achieve assigned financial and non-financial target by calling the customers.
• Manage all customers focusing on relationship Management & up-selling/ deep-selling/ cross selling other bank products.
• Responsible for quality & soundness of assigned Platform/Neobiz (KYC reviews, monitoring for due diligence, anti-money laundering procedures etc).
• Conduct conference calls with product advisors with high potential clients.

Senior Virtual Relationship Manager – Business Banking

Financial Planning and Analysis

• Manage independently the Finance and Planning of Technology & Legal Group including Overseas.
• Discharge the Finance responsibilities of Technology & Legal Group centrally for both UAE & Overseas geographies.
• Ensure strict financial discipline by adhering to the company policies and procedures.
• Manage stakeholder in providing relevant info of the Financials.
• Provide ad hoc reports and information, trends, and transaction analysis.

Senior Manager – Finance, Corporate Affairs, Enabler Finance and Planning

Risk

• Support the strategic direction, development, and implementation of the Operational Resilience Framework across Mashreq Group.
• Liaise with stakeholders across business units to proactively identify, map, document, and assess Critical Business Services.
• Facilitate cross-functional collaboration by engaging representatives from relevant departments, risk teams, and business units to ensure accurate identification and assessment of critical services.
• Define impact tolerances and acceptable levels of disruption for each Critical Business Service.
• Assist in developing recovery capabilities and support initiatives aimed at strengthening resilience across critical business services.
• Conduct periodic reviews of Business Impact Analyses and Threat Assessments, identifying internal and external risks, their likelihood, and potential impacts.
• Support business units across the Group in developing, maintaining, and exercising their Business Continuity Plans.
• Serve as the subject matter expert (SME) on all aspects related to Operational Resilience and crisis management.
• Coordinate and effectively engage with stakeholders across the Group, including Technology, Third-Party Management, Security and other relevant business units.
• Lead and manage crisis management response during incidents ensuring effective communication and coordination for stakeholders across the group.
• Develop, facilitate, and execute crisis management simulation exercises for business units and the Crisis Management Team.
• Remain flexible and support any additional resilience-related activities required to address emerging challenges.

Senior Manager – Operational Resilience, Operational Risk

• Lead the development and implementation of an effective operational risk management framework for CIBG, including policies, procedures, and controls.
• Conduct comprehensive risk assessments, identify emerging risks, and propose risk mitigation strategies.
• Collaborate with business units to ensure risk awareness and provide guidance on risk management best practices.
• Monitor and report on key risk indicators, ensuring timely escalation of significant risks to senior management.
• Stay updated on regulatory requirements and industry best practices, ensuring the bank's compliance with operational risk standards.
• Build and maintain strong relationships with internal stakeholders, including business units, compliance, and legal teams.
• Oversee the implementation of risk management technology solutions and ensure their effective utilization.
• Conduct regular training sessions and workshops to enhance risk awareness and capabilities across the organization.
• Provide expert advice and support to senior management on complex risk-related matters.
• Drive a culture of risk awareness and accountability, fostering a proactive approach to risk management.

VP, Head of Operational Risk, ORM TCM, CIBG

Business Analyst

• Act as custodian of Standard Operating Procedures (SOPs) within the Lean framework.
• Ensure SOPs are accurate, current, compliant, and consistently applied.
• Oversee end-to-end SOP lifecycle including development coordination, review, and updates.
• Drive continuous improvement and operational efficiencies across the organization.

Senior Change Business Analyst, Mashreq Global Network

Full-stack Engineer

• Define the vision and roadmap for automation testing, performance testing, and test data management aligned with organizational goals.
• Drive innovation and continuous improvement across technical QA practices.
• Establish automation first mind set.
• Establish governance frameworks for automation, performance, and data strategies
• Conduct technical audits and reviews to validate implementation quality and adherence across portfolios.
• Design and maintain scalable, reusable frameworks for UI, API, performance, and data testing.
• Evaluate and integrate modern and AI-driven tools into the QA ecosystem.
• Develop training programs and documentation to upskill QA teams on tools, frameworks, and technical strategies.

AVP, Technical Lead – Automation

Cloud Engineer

• Lead cloud cost optimisation
• Shape cost-effective strategies throughout the organisation
• Work closely with finance, IT, engineering, and business units
• Initiate and support cost reduction efforts
• Ensure resources are allocated appropriately
• Manage incidents
• Conduct root cause analysis
• Make technical decisions that ensure high availability and compliance with cloud governance policies

Manager – Cloud Engineer

Manager

• Design and implement Microsoft infrastructure: AD, Entra ID, Exchange (on-prem/hybrid), M365.
• Manage hybrid identity and secure access: MFA, SSO, Conditional Access.
• Deploy and optimize the Microsoft Defender suite: MDI, MDO, MDE.
• Automate infrastructure tasks using PowerShell and Microsoft Graph.
• Ensure high availability and disaster recovery for core services.
• Lead infrastructure security and compliance initiatives.
• Integrate on-premises and cloud platforms for seamless operations.
• Support enterprise collaboration tools across the M365 ecosystem.
• Advise cross-functional teams on infrastructure strategy and improvements.
• Deliver scalable, secure, and resilient infrastructure solutions.

Manager – Technical Services

• Define, standardize, and continuously improve QA processes, templates, and best practices across all projects
• Ensure alignment with industry standards, regulatory requirements, and Mashreq’s QA Policy
• Promote automation, AI-driven testing, and innovative practices to enhance process efficiency and reliability
• Establish and maintain governance frameworks to ensure QA activities comply with internal policies and external regulations
• Conduct regular audits, reviews, and maturity assessments to evaluate process adherence and effectiveness
• Identify process-related risks and implement mitigation and contingency strategies for critical QA activities
• Define and track key QA KPIs (e.g., defect density, test coverage, cycle time) to measure process performance
• Develop dashboards and reports to communicate insights and trends to stakeholders
• Leverage historical data and predictive analytics to proactively identify quality risks and improvement opportunities
• Collaborate with QA portfolio leads, developers, product managers, and business analysts to ensure process alignment
• Facilitate cross-functional communication and resolve process-related conflicts to maintain consistency and quality
• Integrate QA governance with enterprise architecture, risk, and compliance frameworks
• Develop training materials and conduct workshops to educate teams on QA processes, governance, and tools
• Mentor QA staff on process adoption, improvement techniques, and governance principles
• Lead change management initiatives to drive adoption of new QA practices and reduce resistance
• Evaluate and recommend tools that support process governance, automation, and reporting
• Establish a central repository for QA assets, templates, best practices, and lessons learned to promote reuse and knowledge sharing
• Define and maintain a QA maturity model to guide teams through progressive levels of process excellence
• Benchmark QA practices against industry peers and lead continuous improvement initiatives to elevate organizational QA maturity

AVP, Central Process and Governance Lead – Transformation Office

Operations

• All processing should be as per SOP/OPM’s and UCP/ISBP/ISP as applicable and processing/authorizing transactions to be as per the extant guidelines.
• Perform sanction checking of relevant parties in documents
• Handle collection Trade Operations documents
• Responsible for authorizing/inputting transactions into the system and prepare/authorize relevant SWIFT messages
• Ad-hoc tasks given by the Team Head
• Ensure errors/knowledge gaps are shared with line manager/team to address customer service issues.
• No revenue leakage due to miss out in charges collection
• No outstanding reconciliation entries pending in Nostro or Internal accounts.

Team Leader – Trade Operations, Exports

• Responsible for timely processing of Card maintenance activities.
• Ensure that the daily maintenance activities are carried out in line with the laid down policies and procedures.
• The following activities are processed within the established turnaround time :
• Card Cancellations
• Address Change
• Card Renewals.
• Card Replacements
• Auto Payment Instructions
• Loyalty redemption
• Re-ageing etc..
• Ensure strict adherence to the delegation matrix.
• Ensure necessary approvals are in place before processing any requests.
• Responsible for consistently meeting the service standards and indicators for the Unit.
• Assist in managing and fulfilling maintenance related projects / assignments.
• Perform any other duties / responsibilities that are consistent with the employee role and assigned by the management.
• Demonstrate spirit of team work and effort.
• Strive to deliver superior service to meet and exceed card member's expectations.

Senior Associate – Retail Banking Ops, Cards Ops, Settlement & Interchange

• Daily charge back handling strategy to avoid financial losses to the bank, merchants and card holders. Analyze and advice dispute reduction strategy to acquiring merchant to reduce dispute losses.
• Implement, maintain and improve processes to ensure effective operational processes to monitor and maintain financial controls and achieve business objectives to enhance/optimize profitability of the merchant and issuance business.
• Be part of the business decision and work closely with product and promotions teams to understand current and future requirements, ensuring the crucial balance between risk and service is well understood and accepted.
• Provide guidance in developing and maintaining procedures for product implementation, case approval, compliance programs, monitor quality performance of financial and chargebacks processes. Provide analysis and guidance in establishing internal and external agreements.
• Plan and develop card financial and chargeback training programs to card center staff to develop their skill. Plan and establish effective relationships with member banks and service level agreements with internal and external departments.
• Responsible for monitoring and implementing compliance requirements from card schemes like Visa / Mastercard/JCB/CUP/DINERS and other regional switches

Associate – Retail Banking Ops, Cards Operations

• Perform all internal accounts, reconciliation and corrective action on daily basis from Makers perspective.
• Prepare accurate and timely Monthly & half yearly vendor invoices for Amex, Diners to recover the rental & transaction fee.
• Prepare deferred commission invoices for gross merchants and ensure timely recovery without error.
• Maintain & timely updating all the trackers for tracking pending commissions, payments & rental recovery.
• Preparation & Posting of DE entries in system for respective processes from maker perspective.
• Perform deferred payment recon & payment posting process and make sure the payment is made on time with accuracy.
• Ensure that Bank’s Compliance and Regulatory procedures are followed.
• Adherence to daily and monthly activities allocated.
• Create an atmosphere conducive to mutual co-operation among staff members and foster team spirit.

Associate – Retail Banking Ops, Cards Operations, Acquisition

• Possess an understanding of payment processing, regulations and processes and uses his/her knowledge in relevance to merchant onboarding and configuration
• Complete understanding of policy and procedures related to onboarding of POS/ECom merchants and ensure adherence to policy
• Understanding pre-screening of Merchant Agreements, KYC documents, Trade license, MOA, performing of system related checks etc. and raise exceptions if any
• Merchant communication and issue resolution are done on time and timely follow up and closure is done to issues.

Associate – Retail Banking Ops, Cards Operations Acq

Human Resources

• Responsible for the conversion of business requirements to technical specifications and delivery.
• Guiding and mentoring the team and delivering unique service by providing high quality of support.