Mashreq

Financial Crime

• Manage and oversee Anti-Money Laundering (AML) operations.
• Strengthen Correspondent Banking Transaction Monitoring and Control Framework.
• Ensure compliance with regulations and mitigate financial crimes risks.
• Collaborate with various internal stakeholders and optimize alert management processes.
• Provide guidance and training to the AML team.

Manager – Anti Money Laundering, Compliance

Manager

• Collaborate closely with the wealth product team to identify market trends and customer needs, translating these insights into effective product strategies.
• Design and execute marketing campaigns for our private banking products, working cross-functionally to ensure maximum impact.
• Monitor competitor activities and market dynamics, identifying opportunities for product enhancement and differentiation.
• Conduct regular reviews of our product portfolio, recommending improvements to maintain a competitive edge.
• Ensure compliance with regulatory requirements and internal policies across all product-related activities.
• Provide guidance and support to the product team, fostering a collaborative and innovative work environment.
• Stay updated with industry developments and emerging technologies, integrating them into our product offerings.
• Manage multiple projects simultaneously, ensuring timely and efficient delivery of results.
• Prepare and present regular reports to senior management, highlighting key performance indicators and areas for improvement.

Manager – Product Support, Private Banking Products

Compliance

• Responsible to deliver proposed architectural solutions, change initiatives, manage BAU activities that span across one or more business units
• Day-to-day management and ownership of screening systems/initiatives – Fircosoft for customer screening and payment screening spanning across 8 countries, EFM and in-house investigation platforms
• Identification and escalation of system control and compliance issues, assess and document the related risk, and make recommendations for resolution.
• Manage the resources efficiently and prioritize system enhancement/up-grades
• Ensure production system stability by supporting Application in different time zones.
• Ability to prioritize the defects and issues and address it on time.
• Understand interdependencies between technology, operations and business needs.
• Act as an internal quality control check for the platform owner and manage ongoing quality control and participate in quality issue resolution.
• Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Adept at conducting research into project-related issues and products.
• Perform proactive data analytics work and manage the data quality and integrity in the systems.
• Ensure our systems are compliant with banks governance policy.
• Propose enhancements to the systems used by Compliance to generate efficiencies and/ or improve our financial crime risk management.

Senior Manager, Regulatory Technology – Reg Tech

• Oversee Personal Loans and Cards application processing
• Ensure adherence to SLA/TAT and quality standards
• Promote team morale and oversee team management

Assistant Manager – Retail Credit Management

Risk

• To achieve monthly targets assigned.
• To ensure that all Retention activities are directed at meeting assigned targets.
• To develop and implement Retention strategies and objectives as well as set challenging Retention target and ensure that these targets are achieved.
• To achieve service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns.
• To drive cross sell effort.
• Analysis of leads received.
• Conversion of leads into Retain.
• Updating all the systems as per the call with the customer.
• Processing of the request or offer given to the customer.
• Constant follow up with the department concerned whether the process is delayed or not fulfilled as per the customer’s request.
• Handling of all customer issues and resolving the same at the earliest and highlight them to TL.
• Maintaining all records of approval, requests and reports handled.
• Compilation of daily and monthly reports and MIS for the team.

Senior Relationship Officer – PL Retention, Risk Management

• Oversee the firm’s capital planning framework, including design and execution of capital & stress testing processes
• Implement a Stress Testing Framework to determine capital requirement associated with risk scenarios.
• To support calculation and analysis of stressed capital requirements for ICAAP purpose.
• Prepare appropriate material on stress testing for various risk committees
• Liase with various teams in risk department and finance to coordinate quarterly ICAAP reporting
• Liase with Internal Audit during fieldwork and issue/action plan closure.
• Work with business and technology teams to perform relevant activities pertaining to development and implementation of RAROC calculations.
• Responsible for monitoring, interpreting and assessing all domestic and international developments pertaining to RAROC and Rating Policies management frameworks.
• Contribute to advocacy on emerging regulatory developments and undertake analysis to support Mashreq Bank’s readiness to respond to the same.
• Regular interaction and working relationship with Wholesale Risk Management, Retail Risk Management, Front-end Business Units, Internal Audit and External Consultants
• Measurement of key metrics, risk capital, RWA etc. vital to the Risk Management of the bank
• Assist in Capital Management exercises

Senior Manager, Capital Management

IT Support

• Release & maintain credit facility limits in various banking systems in line with credit approvals / documentation unit release instructions and in adherence to all applicable bank policies, procedures, regulations, and SLA’s.
• Generate and issue balance confirmation and other credit related letters / reports to the relevant stakeholders.
• Perform User Acceptance Testing (UAT) on system enhancements for assigned projects.
• Carry out all monitoring and control activities that are under the scope of Credit control unit.
• Ensure all risks and related controls pertaining to unit’s activities are identified in the RCSA and maintained up to date.

Assistant Manager – Risk Management, Credit Administration

Operations

• Help customers find their way to Rise Every Day
• Partner with them through the highs and lows to help them reach their goals
• Unlock their unique vision of success

AVP, Technology Operations – Technology Service Management

• The Jobholder is mainly responsible for:
• Formulate, Implement and Manage the Control & monitoring activities within the Unit’s scope.
• Ensure adequate controls are in place to mitigate the risks in the credit control processes or risk acceptance is obtained.
• Identify and Report any irregularities / warning signals to the stakeholders and escalate to appropriate authorities for necessary action.
• Ensure SOP’s are established, maintained up to date and the team is adequately trained.
• Continuously improve existing processes and systems to achieve better controls, scalability and synergy

Credit Control Manager – Risk Management, Credit Administration

Security Engineer

• This Job primary focus on developing, managing , and executing Information Security Governance, Risk and Compliance across Mashreq to –
• Contribute strategically to the bank’s success and enable the business and technology strategy of the bank to expand with secure and reliable service offering.
• Navigate compliance complexities and support compliance with information security requirements across regions,
• Ensure the confidentiality, integrity, and availability of our sensitive information and IT assets and a proactive approach to build a resilient security posture and
• Empower a security-conscious culture - all while.
• Sr. Manager IS Governance, Risk and Compliance (IS GRC) has overall responsibility for information security governance, risk and compliance management and supporting Head of IS GRC to achieve organization’s security strategy and goals. He / She is deputy of the Head of IS GRC.
• Sr. Manager of IS GRC is a T-Shaped expert with proven skills in most core capability areas of IS GRC: Policy, Governance and Culture, Cyber Strategy & Program Management and Risk and Compliance. She / He will actively develop his expertise and leadership in other capability area to cover all GCR scope, including by rotating roles between the Sr. Managers of IS GRC.

Senior Manager, Information Security Governance – Risk Management

• Managing and implementing a robust Portfolio Monitoring for Retail Asset products.
• Preparation of Monthly detailed portfolio monitoring presentations using Power BI for a comprehensive review of risk parameters and their performance.
• Performing an extensive analysis on any upcoming adverse portfolio trends or any concern areas in the portfolio and proving assurance/escalation to senior stakeholders through monthly and quarterly reviews.

Lead – Retail Risk Portfolio Management

• Performing the due diligence on new/existing Clients, requesting the KYC information, documentation, review and verification of received documentation and making an analytical risk assessment for new Clients;
• Thoroughly and succinctly document the research and analysis related to the financial activity and related entities of Clients, for an audience that includes Management, Regulators, Internal Audit, Senior Managers and Internal Compliance;
• Periodically evaluate existing Clients according to established policies and procedures;
• Periodical review of KYC records as to completeness, including verifying that due diligence has been performed and that CB standards are complied with; also that the files and risk assessments are current and up to date;
• Investigating high risk clients and reporting where necessary, including Politically Exposed Persons, and obtaining all necessary documentation to complete the client file;
• Process entries to open/close clients’ accounts on our KYC / Related Parties and CDD database, and instruct Client Desk to open/close the accounts on account level in Equation where applicable;
• Maintain continuous contact with customer in order to keep customer file updated;
• Communicate effectively and efficiently with relevant internal and external parties to obtain KYC documents;
• Have a thorough understanding of client’s business and related parties in order to monitor client’s activities for unusual transactions;
• Perform further investigation on identified suspicious client and client’s transactions and report to KYC/AML compliance officer;
• Responsible for a good understanding of CB due diligence regulations, policies and procedures;

Senior Associate – KYC, CIBG Operations

• Design and implement secure cloud architectures across multi-cloud environments (e.g., AWS, Azure, GCP).
• Assess and integrate cloud-native security controls and technologies, ensuring optimal protection for critical assets.
• Provide expert guidance on secure application and infrastructure development in the cloud.
• Conduct cloud threat modeling, risk assessments, and vulnerability assessments to identify and mitigate risks.
• Collaborate with DevOps teams to ensure secure CI/CD pipelines and promote secure coding practices.
• Develop and maintain cloud security policies, standards, and frameworks aligned with industry standards (e.g., ISO 27001, NIST, CSA CCM).
• Establish governance processes to monitor and enforce compliance with cloud security policies.
• Evaluate and implement cloud compliance automation tools to ensure adherence to regulatory requirements (e.g., GDPR, HIPAA, PCI-DSS).
• Conduct regular cloud security audits and assessments to identify gaps and drive continuous improvement.
• Act as the primary liaison for cloud security governance with internal and external stakeholders.
• Define the strategic roadmap for cloud security and governance, aligning with organizational goals.
• Lead cross-functional teams to build a security-first culture within the cloud ecosystem.
• Stay updated with emerging cloud security trends, threats, and technologies, recommending proactive measures.

Senior Manager – Cloud Security

• To manage direct offshore – comprising the e2e onboarding process of retail products and to direct & control Personal Loans and Cards application processing end to end including underwriting, CPV and Disbursal processes by ensuring that the agreed service standards are met.
• SLA/TAT: Ensure daily SLA achieved by a combination of monitoring and reviewing performance, spot checks and ensuring team discipline. Also ensure that all queries related to routine activities are responded by the concerned units within the time frames pre-specified. Constantly focus on data entry quality/credit policies to increase the approval rate
• Team Management: Efficient and effective handling of team in order to surpass the departmental goals in particular and organizational goal in general. To approve changes to enhance and improve Process. Increase productivity and improve Leaders skills.
• To review daily rejects/referrals and find ways to improve the reject/referrals thru training and applying continuous learning
• Credit: Good knowledge of credit policies pertaining to retail products and adherence to the parameters fixed as per country credit risk team
• Risk: Manage risks through exception reporting and reviewing applications processed. Ensure that all procedures laid down in the Operating procedures, PPG are adequately followed
• Interdependent co-ordination: To work closely with the other unit managers of / Business partners, Risk team to enable optimum co-ordination between the functioning of the units as well as enable adequate capacity planning to respond to forthcoming business volumes
• Morale: To promote an environment where all staff develop a sense of involvement in the conduct of their regular work and contribute ideas with the objective of achieving excellence in service quality
• Quality: To initiate and successfully follow up quality projects and productivity/work flow improvement reviews
• Escalation: Keep Unit/Division Heads advised of the regular activities and in particular, escalate exceptional occurrences, to enable appropriate action as well as report extraordinary occurrences and corrective and preventive actions taken
• Audit: To obtain satisfactory in group and other internal audits.

Manager – Retail Credit Initiation & Control

Business Development Rep

• To achieve monthly targets assigned.
• To ensure that all telesales activities are directed to meeting sales targets.
• To develop and implement telesales strategies and objectives as well as set challenging sales target and ensure that these target are achieved.
• To achieve service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns.
• To drive cross sell effort.
• Analysis of leads received.
• Conversion of leads into “Sale”.
• Updating all the systems as per the call with the customer.
• Processing of the request or offer given to the customer.
• Constant follow up with the concerned department if the process is delayed or not fulfilled as per the customer’s request.
• Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.
• Maintaining all records of the approval, requests and reports handled.