AVP, Operations Excellence – Efficiency Initiatives

Mashreq

Project Manager – Efficiency Initiatives at Mashreq Bank responsible for operational improvements across Group Operations. Leading projects and fostering a culture of continuous improvement.

Posted 6/8/2026full-timeRemote • 🇪🇬 EgyptLeadWebsite

About the role

Key responsibilities & impact

Leading the Development and Execution of operational efficiency initiatives that are horizontal and cutting across all Units within Group Operations
Spearheading cross-functional projects aimed at improving operational efficiency
Collaborating with departmental heads to identify optimization opportunities
Implementing operational management systems and tools to streamline processes
Identifying and implementing best practices for process improvements
Driving change management efforts to ensure smooth transitions to adoption of new processes
Developing and monitoring performance metrics to measure the success of efficiency initiatives
Reporting on key performance indicators, trends, and improvement opportunities for senior management
Fostering strong relationships with key stakeholders to ensure alignment and support for initiatives
Establishing key performance indicators (KPIs) and metrics to measure the success of operational excellence initiatives
Engaging with employees to foster a culture of continuous improvement
Providing training and support to enhance employees' skills in operational excellence
Conducting regular reviews and updates to ensure initiatives remain relevant and effective

Requirements

What you’ll need

Bachelor’s degree in business administration, Finance, Operations Management, Engineering, or a related field (preferred)
Proven experience in leading cross-functional projects and driving change, or a similar role within a back-office service industry (ideally Banking / Financial Services), with a minimum of 10-12 years in a leadership position
Strong background in operational management and process improvement methodologies
Excellent analytical and problem-solving skills
Excellent leadership and communication skills, with the ability to motivate and inspire team members
Strong communication and stakeholder management abilities
Experience in implementing operational management systems and tools
Strong understanding of process improvement methodologies such as Lean Six Sigma, Kaizen, Total Quality Management, or Agile
An understanding of banking products, services, and regulatory requirements would be preferable
Excellent project management, change management, and problem-solving skills
Ability to influence and collaborate with stakeholders at all levels of the organization
Strong analytical skills with the ability to analyse data, identify trends, and make data-driven decisions
Proficiency in using process mapping software, statistical analysis tools, and Microsoft Office suite.

Benefits

Comp & perks

Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operational managementprocess improvementLean Six SigmaKaizenTotal Quality ManagementAgileperformance metricschange managementproject managementdata analysis

Soft Skills

leadershipcommunicationanalytical skillsproblem-solvingstakeholder managementcollaborationmotivationinfluencecontinuous improvementtraining and support