Mashreq

IT Support

• Release & maintain credit facility limits in various banking systems in line with credit approvals / documentation unit release instructions and in adherence to all applicable bank policies, procedures, regulations, and SLA’s.
• Generate and issue balance confirmation and other credit related letters / reports to the relevant stakeholders.
• Perform User Acceptance Testing (UAT) on system enhancements for assigned projects.
• Carry out all monitoring and control activities that are under the scope of Credit control unit.
• Ensure all risks and related controls pertaining to unit’s activities are identified in the RCSA and maintained up to date.

Assistant Manager – Risk Management, Credit Administration

Operations

• Help customers find their way to Rise Every Day
• Partner with them through the highs and lows to help them reach their goals
• Unlock their unique vision of success

AVP, Technology Operations – Technology Service Management

• The Jobholder is mainly responsible for:
• Formulate, Implement and Manage the Control & monitoring activities within the Unit’s scope.
• Ensure adequate controls are in place to mitigate the risks in the credit control processes or risk acceptance is obtained.
• Identify and Report any irregularities / warning signals to the stakeholders and escalate to appropriate authorities for necessary action.
• Ensure SOP’s are established, maintained up to date and the team is adequately trained.
• Continuously improve existing processes and systems to achieve better controls, scalability and synergy

Credit Control Manager – Risk Management, Credit Administration

Security Engineer

• This Job primary focus on developing, managing , and executing Information Security Governance, Risk and Compliance across Mashreq to –
• Contribute strategically to the bank’s success and enable the business and technology strategy of the bank to expand with secure and reliable service offering.
• Navigate compliance complexities and support compliance with information security requirements across regions,
• Ensure the confidentiality, integrity, and availability of our sensitive information and IT assets and a proactive approach to build a resilient security posture and
• Empower a security-conscious culture - all while.
• Sr. Manager IS Governance, Risk and Compliance (IS GRC) has overall responsibility for information security governance, risk and compliance management and supporting Head of IS GRC to achieve organization’s security strategy and goals. He / She is deputy of the Head of IS GRC.
• Sr. Manager of IS GRC is a T-Shaped expert with proven skills in most core capability areas of IS GRC: Policy, Governance and Culture, Cyber Strategy & Program Management and Risk and Compliance. She / He will actively develop his expertise and leadership in other capability area to cover all GCR scope, including by rotating roles between the Sr. Managers of IS GRC.

Senior Manager, Information Security Governance – Risk Management

Risk

• Managing and implementing a robust Portfolio Monitoring for Retail Asset products.
• Preparation of Monthly detailed portfolio monitoring presentations using Power BI for a comprehensive review of risk parameters and their performance.
• Performing an extensive analysis on any upcoming adverse portfolio trends or any concern areas in the portfolio and proving assurance/escalation to senior stakeholders through monthly and quarterly reviews.

Lead – Retail Risk Portfolio Management

Financial Crime

• Performing the due diligence on new/existing Clients, requesting the KYC information, documentation, review and verification of received documentation and making an analytical risk assessment for new Clients;
• Thoroughly and succinctly document the research and analysis related to the financial activity and related entities of Clients, for an audience that includes Management, Regulators, Internal Audit, Senior Managers and Internal Compliance;
• Periodically evaluate existing Clients according to established policies and procedures;
• Periodical review of KYC records as to completeness, including verifying that due diligence has been performed and that CB standards are complied with; also that the files and risk assessments are current and up to date;
• Investigating high risk clients and reporting where necessary, including Politically Exposed Persons, and obtaining all necessary documentation to complete the client file;
• Process entries to open/close clients’ accounts on our KYC / Related Parties and CDD database, and instruct Client Desk to open/close the accounts on account level in Equation where applicable;
• Maintain continuous contact with customer in order to keep customer file updated;
• Communicate effectively and efficiently with relevant internal and external parties to obtain KYC documents;
• Have a thorough understanding of client’s business and related parties in order to monitor client’s activities for unusual transactions;
• Perform further investigation on identified suspicious client and client’s transactions and report to KYC/AML compliance officer;
• Responsible for a good understanding of CB due diligence regulations, policies and procedures;

Senior Associate – KYC, CIBG Operations

• Design and implement secure cloud architectures across multi-cloud environments (e.g., AWS, Azure, GCP).
• Assess and integrate cloud-native security controls and technologies, ensuring optimal protection for critical assets.
• Provide expert guidance on secure application and infrastructure development in the cloud.
• Conduct cloud threat modeling, risk assessments, and vulnerability assessments to identify and mitigate risks.
• Collaborate with DevOps teams to ensure secure CI/CD pipelines and promote secure coding practices.
• Develop and maintain cloud security policies, standards, and frameworks aligned with industry standards (e.g., ISO 27001, NIST, CSA CCM).
• Establish governance processes to monitor and enforce compliance with cloud security policies.
• Evaluate and implement cloud compliance automation tools to ensure adherence to regulatory requirements (e.g., GDPR, HIPAA, PCI-DSS).
• Conduct regular cloud security audits and assessments to identify gaps and drive continuous improvement.
• Act as the primary liaison for cloud security governance with internal and external stakeholders.
• Define the strategic roadmap for cloud security and governance, aligning with organizational goals.
• Lead cross-functional teams to build a security-first culture within the cloud ecosystem.
• Stay updated with emerging cloud security trends, threats, and technologies, recommending proactive measures.

Senior Manager – Cloud Security

Manager

• To manage direct offshore – comprising the e2e onboarding process of retail products and to direct & control Personal Loans and Cards application processing end to end including underwriting, CPV and Disbursal processes by ensuring that the agreed service standards are met.
• SLA/TAT: Ensure daily SLA achieved by a combination of monitoring and reviewing performance, spot checks and ensuring team discipline. Also ensure that all queries related to routine activities are responded by the concerned units within the time frames pre-specified. Constantly focus on data entry quality/credit policies to increase the approval rate
• Team Management: Efficient and effective handling of team in order to surpass the departmental goals in particular and organizational goal in general. To approve changes to enhance and improve Process. Increase productivity and improve Leaders skills.
• To review daily rejects/referrals and find ways to improve the reject/referrals thru training and applying continuous learning
• Credit: Good knowledge of credit policies pertaining to retail products and adherence to the parameters fixed as per country credit risk team
• Risk: Manage risks through exception reporting and reviewing applications processed. Ensure that all procedures laid down in the Operating procedures, PPG are adequately followed
• Interdependent co-ordination: To work closely with the other unit managers of / Business partners, Risk team to enable optimum co-ordination between the functioning of the units as well as enable adequate capacity planning to respond to forthcoming business volumes
• Morale: To promote an environment where all staff develop a sense of involvement in the conduct of their regular work and contribute ideas with the objective of achieving excellence in service quality
• Quality: To initiate and successfully follow up quality projects and productivity/work flow improvement reviews
• Escalation: Keep Unit/Division Heads advised of the regular activities and in particular, escalate exceptional occurrences, to enable appropriate action as well as report extraordinary occurrences and corrective and preventive actions taken
• Audit: To obtain satisfactory in group and other internal audits.

Manager – Retail Credit Initiation & Control

Business Development Rep

• To achieve monthly targets assigned.
• To ensure that all telesales activities are directed to meeting sales targets.
• To develop and implement telesales strategies and objectives as well as set challenging sales target and ensure that these target are achieved.
• To achieve service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns.
• To drive cross sell effort.
• Analysis of leads received.
• Conversion of leads into “Sale”.
• Updating all the systems as per the call with the customer.
• Processing of the request or offer given to the customer.
• Constant follow up with the concerned department if the process is delayed or not fulfilled as per the customer’s request.
• Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.
• Maintaining all records of the approval, requests and reports handled.

Business Development Officer

• Preparation of monthly IFRS 9 deck circulated to Senior Management.
• Preparation of key IFRS 9 disclosures required to be published in the bank’s financials.
• Submission of IFRS 9 overseas data / reports.
• Single handedly handle RAROC data submission to Finance.
• Play key role in ECL / RWA submissions to Rating Agencies.
• Automation of regulatory reports & internal management reports like IFRS 9 monthly deck & transformation of existing manual processes.
• Prepare IFRS9 Moody’s Input file, used for monthly ECL computation.
• Consolidate the IFRS 9 ECL results on a monthly basis.
• Perform Asset Reconciliation before and after IFRS9 ECL run.
• Review Stage 2 criteria and monitor major exposure movements within the Portfolio.
• Prepare ECL Accounting Entries to be passed in the system.
• Participate in preparation of monthly ECL MIS reports used for Senior Management circulation.
• Propose solutions for complex requirements during system enhancements / integrations.
• Formulate and develop SOP’s / technical documents which illustrates the IFRS 9 reporting process.

Assistant Manager – Capital Management, Risk Management – ERM

• Manage and mentor a team of Trade Operations professionals, fostering a collaborative and high-performing environment.
• Ensure compliance with ICC rules, particularly URC 500, for import and export documentary collections.
• Review and process complex trade documents, performing thorough sanction checks.
• Prepare and send SWIFT messages to facilitate smooth transaction execution.
• Maintain operational efficiency and accuracy, minimizing errors and delays.
• Monitor and improve team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless transaction processing.
• Stay updated on industry trends and regulatory changes, implementing best practices.
• Handle customer inquiries and provide timely, accurate responses.
• Ensure data security and confidentiality, adhering to privacy regulations.

Team Leader – Trade Operations

Vice President

• Effectively manage Application platforms and responsible for stability, monitoring and control, capacity management and incident management of the most critical application of the bank.
• Responsible for achieving agreed SLAs
• Conduct system analysis and provide support in response to user issues
• Provide technical expertise and recommendations in the assessment of issues and initiatives to support and enhance systems.
• Review and evaluate business requirements against existing and proposed systems, providing a recommended approach to providing a solution.
• Manage solution documentation (System Requirement Specifications - SRS) describing deliverables to meet requirements.
• Manage issue resolution activities by guiding & assisting development team and building a good functional rapport with development teams
• Verify production transfer documentation.
• Verify root cause analysis (RCA) arising from production system disruption.
• Monitor applications to ensure adequate system resources to process at production standards.
• Provides technical guidance, information and instruction to other IT staff requiring broader subject knowledge.

AVP, Technology

• To monitor and maintain smooth flow of interchange for Mashreq Bank’s claim and settlement of Visa, Master and JCB, CUP cards, in addition to accounts maintenance and financial operations
• Implement, maintain and improve processes to ensure effective operational processes to monitor and maintain financial accounts and flow of interchange ensuring that all procedures are followed
• Monitor all associations’ settlement and funds position, balancing and reconciliation and corrective action on daily basis
• Preparation and submission of accurate and timely quarterly operating certificate to Associations, analyze expense and income trending and alert stakeholders on timely basis on pricing variations
• Provide coaching and feedback to the team which can customize to fit multi-disciplinary perspective
• Monitor UAE switch system reports for balancing and reconciliation for all countries under the purview
• Emerge as the product expert for all relevant areas reporting to this position
• Being central point of contact for association guidelines/newsletters/publications and ensure timely publishing to business groups with probable impact
• Ensure that Bank’s Compliance and Regulatory procedures are followed
• Ensure adequate training to staff such that all functions are performed with zero errors and within expected TATs
• Ensure maintenance of MI for staff productivity and constantly strive to increase the level of individual as well as unit’s overall productivity
• Ensure necessary job rotation and training is provided for staff development and career growth
• Create an atmosphere conducive to mutual co-operation among staff members and foster team spirit
• Ensure unit attains satisfactory internal and external audit rating
• Ensure that unit’s standard operating procedures are reviewed, change documents are maintained and updated regularly
• Ensure the transactions are processed as per the unit’s SLA and the operational errors/losses are very minimum
• Manage Monthly - MER, KRI, RCSA and Reconciliation reporting within the timelines
• Constantly work towards generation of new ideas/innovations and ensure year on year digitization/productivity/process automation targets are achieved
• Knowledge of VAT procedures and applicability to interchange and settlement and merchant payments

Team Leader – Retail Banking Ops

Recruitment

• Support the GTB Channels Technology team in the successful implementation of the integrations between GTB channels and core banking system (Oracle FLEXCUBE) across Mashreq geographies by acting as the primary interface between the Technology and the assigned business group and the project implementation team.
• The person in the role will also act as the Techno-Functional Expert and System Analyst and its interactions/dependences with other bank systems and country applications/networks. The role involves ensuring seamless integration, testing, and validation of all digital channels with the upgraded core system.

AVP – Channels Delivery Lead, Core Banking Program Staffing

Infrastructure Engineer

• Lead the design and governance of scalable, reliable, secure, and cost-effective infrastructure architectures aligned with the bank’s enterprise architecture and strategic objectives.
• Define and maintain infrastructure technology roadmaps that support business growth, digital transformation, and operational excellence.
• Act as a key liaison across different technology departments and business units to ensure cohesive and aligned infrastructure solutions.
• Drive innovation by modernizing infrastructure through automation, software-defined solutions, hybrid multi-cloud and emerging technologies.
• Manage relationships with infrastructure vendors and service providers to ensure solutions meet architectural standards and business needs.
• Lead and develop a team of infrastructure architects and engineers, fostering a culture of technical excellence and continuous learning.
• Develop and manage infrastructure architecture budgets, ensuring cost-effective technology investments and alignment with financial planning.