Senior Manager – Operational Resilience, Operational Risk

Mashreq

Senior manager in Operational Resilience leading the implementation of frameworks across Mashreq Group. Liaising with departments for crisis management and business continuity planning.

Posted 7/16/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Operational Resilience, Business Continuity, and Crisis Management, with a strong focus on regulatory compliance and stakeholder engagement. Capable of leading crisis management initiatives and developing robust recovery capabilities across business units.

Highest-signal resume keywords

Operational ResilienceBusiness Continuity PlanningCrisis ManagementRegulatory ComplianceStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Impact AnalysisThreat AssessmentRisk IdentificationCrisis Management SimulationImpact Tolerances DefinitionRecovery Capabilities DevelopmentOperational Resilience Framework ImplementationRegulatory KnowledgeISO 22301:2019ISO 22361:2022

Soft Skills

Excellent Communication SkillsCollaborative Team PlayerProblem SolvingInterpersonal SkillsPresentation Skills

Certifications & Qualifications

Certified Business Continuity Professional (CBCP)Certified Business Continuity Institute (CBCI)

Industry Keywords

Financial IndustryNCEMAUAE Central Bank Operational Resilience RegulationsBasel Principles for Operational ResilienceFCA/PRA RegulationsDORA

About the role

Key responsibilities & impact

Support the strategic direction, development, and implementation of the Operational Resilience Framework across Mashreq Group.
Liaise with stakeholders across business units to proactively identify, map, document, and assess Critical Business Services.
Facilitate cross-functional collaboration by engaging representatives from relevant departments, risk teams, and business units to ensure accurate identification and assessment of critical services.
Define impact tolerances and acceptable levels of disruption for each Critical Business Service.
Assist in developing recovery capabilities and support initiatives aimed at strengthening resilience across critical business services.
Conduct periodic reviews of Business Impact Analyses and Threat Assessments, identifying internal and external risks, their likelihood, and potential impacts.
Support business units across the Group in developing, maintaining, and exercising their Business Continuity Plans.
Serve as the subject matter expert (SME) on all aspects related to Operational Resilience and crisis management.
Coordinate and effectively engage with stakeholders across the Group, including Technology, Third-Party Management, Security and other relevant business units.
Lead and manage crisis management response during incidents ensuring effective communication and coordination for stakeholders across the group.
Develop, facilitate, and execute crisis management simulation exercises for business units and the Crisis Management Team.
Remain flexible and support any additional resilience-related activities required to address emerging challenges.

Requirements

What you’ll need

Minimum of 10 years’ experience in the financial industry, including at least 8 years in Business Continuity, Crisis Management, or Operational Resilience.
Strong knowledge of local and international regulations, including NCEMA, UAE Central Bank Operational Resilience Regulations, ISO 22361:2022, ISO 22301:2019, Basel Principles for Operational Resilience, FCA/PRA regulations, and DORA.
Professional certification from the Business Continuity Institute (e.g., CBCI) or Certified Business Continuity Professional (CBCP) is required.
Excellent written and verbal communication skills, with the ability to synthesize complex concepts into clear, concise, and actionable information.
Collaborative team player with strong initiative and the ability to work effectively across cross-functional teams.
Strong stakeholder management and problem solving skills, with the ability to navigate ambiguity and drive outcomes.
A passion for Operational Resilience, safeguarding our customers, business operations, and strengthening enterprise wide resilience.
Risk mindset, with the ability to proactively identify, understand, discuss, and act on current and emerging risks.
Strong interpersonal, communication, and presentation skills, with the ability to influence and engage diverse audiences.

Benefits

Comp & perks

Flexible working arrangements
Professional development opportunities