Senior Manager – Incident and Problem

Mashreq

Problem Manager leading end-to-end problem management within banking technology. Ensuring root cause analysis and service stability using AI-powered tools and automation.

Posted 7/20/2026full-timeRemote • 🇪🇬 EgyptSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in problem management with a strong focus on AI-driven tools for detection and resolution. Proven ability to lead cross-functional teams and manage stakeholder communications effectively.

Highest-signal resume keywords

Problem ManagementAI-Based Problem Detection ToolsCore Banking PlatformsITIL ProcessesStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Problem Lifecycle ManagementRoot Cause Analysis (RCA)KPI TrackingProcess AutomationProcess Enhancement

Soft Skills

Excellent CommunicationLeadershipCross-Functional Collaboration

Tools & Technologies

AI-Driven Tools

Industry Keywords

Core BankingITIL

About the role

Key responsibilities & impact

Own and manage the full lifecycle of problems from detection to resolution
Lead RCA sessions and ensure quality of submissions
Implement AI-driven tools to identify patterns
Work closely with application owners and business units
Track KPIs and present findings
Drive automation and process enhancements

Requirements

What you’ll need

8–10 years of experience in problem management
Strong understanding of core banking platforms
Hands-on experience with AI-based problem detection tools
Familiarity with ITIL processes
Excellent communication and stakeholder management skills
Ability to lead cross-functional investigations

Benefits

Comp & perks

Health insurance
Paid time off
Flexible work arrangements
Professional development