MasAlto Capital

Sales

• Tracking Customer Experiences: Respond to customer queries promptly and effectively across online and offline channels, via phone, live chat, and ticket systems using Aircall, Guesty, and Hubspot apps.
• Identify trends and opportunities for enhancing the overall guest experience
• Address any issues or concerns promptly and effectively.
• Booking Cycle Management: Accompany guests through the entire booking cycle, offering support and guidance via phone, chat and email.
• Assess customer needs and recommend the best products and vacation options to meet those needs.
• Proactive Customer Engagement: Identify customer needs and proactively take steps to maintain positive guest experiences.
• Anticipate potential issues and provide solutions to ensure guest satisfaction.
• Upsell Services for Enhanced Guest Experience: Proactively identify opportunities to enhance the guest experience by suggesting and upselling additional services, amenities, or experiences that align with their preferences and needs, ensuring that their stay is truly memorable.
• Share local information with guests to enrich their stay.
• Continuously assess and anticipate customer needs to enhance their experience.
• KPI achievements: Consistently meet and exceed Key Performance Indicators (KPIs) established for the role.
• Collaboration with the team leads to feedback regarding strategies for continuous improvement in achieving KPIs.
• Collaboration and Communication: Collaborate closely with your team leader and other stakeholders to ensure alignment with organizational goals and strategies.
• Share insights, feedback, and data to improve reservation processes and enhance customer experiences.
• Ensure that issues are directed to the appropriate team while keeping the team lead informed of any escalated matters.
• Escalate customer issues and complex inquiries efficiently using company tools like CRM and HubSpot.

Sales Specialist – Corporate Stays

Controller

• Lead and oversee all accounting operations for Canada and LATAM
• Ensure accurate monthly, quarterly, and annual financial closings
• Review and validate financial statements in compliance with local regulations and corporate standards
• Maintain strong internal controls and accounting policies
• Manage and mentor accounting teams across multiple regions
• Coordinate workflows, priorities, and deadlines between Canada and LATAM
• Act as the main point of escalation for accounting-related issues
• Ensure compliance with tax regulations, audits, and statutory requirements in all regions
• Coordinate with external auditors, tax advisors, and regulatory entities
• Identify financial risks and propose mitigation strategies
• Partner with Finance, Operations, HR, and Executive teams
• Support budgeting, forecasting, and financial analysis processes
• Provide insights to leadership for decision-making and business growth

Sales Specialist – Corporate Stays

Financial Controller