MasAlto Capital

Accounts Payable

• Review, validate, and record vendor invoices accurately and on time.
• Process vendor payments through wire transfers, ACH, or other electronic methods.
• Maintain clear communication with vendors regarding payment status and inquiries.
• Reconcile accounts payable balances and vendor statements.
• Prepare accounts payable reports and support the monthly closing process.
• Maintain organized financial documentation for audits and internal reviews.
• Monitor outstanding payables and ensure payments are processed according to due dates.
• Assist in identifying discrepancies and resolving payment-related issues.

Accounts Payable Specialist

Accounts Receivable

• Generate and send invoices and account statements to clients.
• Follow up on outstanding payments and manage overdue accounts.
• Record incoming payments and reconcile unapplied payments.
• Resolve billing discrepancies in a timely and professional manner.
• Prepare accounts receivable aging reports.
• Support monthly closing processes and AR-related tasks.

Accounts Receivable Specialist

Sales

• Tracking Customer Experiences: Respond to customer queries promptly and effectively across online and offline channels, via phone, live chat, and ticket systems using Aircall, Guesty, and Hubspot apps.
• Identify trends and opportunities for enhancing the overall guest experience
• Address any issues or concerns promptly and effectively.
• Booking Cycle Management: Accompany guests through the entire booking cycle, offering support and guidance via phone, chat and email.
• Assess customer needs and recommend the best products and vacation options to meet those needs.
• Proactive Customer Engagement: Identify customer needs and proactively take steps to maintain positive guest experiences.
• Anticipate potential issues and provide solutions to ensure guest satisfaction.
• Upsell Services for Enhanced Guest Experience: Proactively identify opportunities to enhance the guest experience by suggesting and upselling additional services, amenities, or experiences that align with their preferences and needs, ensuring that their stay is truly memorable.
• Share local information with guests to enrich their stay.
• Continuously assess and anticipate customer needs to enhance their experience.
• KPI achievements: Consistently meet and exceed Key Performance Indicators (KPIs) established for the role.
• Collaboration with the team leads to feedback regarding strategies for continuous improvement in achieving KPIs.
• Collaboration and Communication: Collaborate closely with your team leader and other stakeholders to ensure alignment with organizational goals and strategies.
• Share insights, feedback, and data to improve reservation processes and enhance customer experiences.
• Ensure that issues are directed to the appropriate team while keeping the team lead informed of any escalated matters.
• Escalate customer issues and complex inquiries efficiently using company tools like CRM and HubSpot.

Accounts Payable Specialist

Accounts Receivable Specialist

Accounts Receivable Specialist

Sales Specialist – Corporate Stays