MasAlto Capital

Operations

• Coordinate and oversee daily housekeeping and maintenance operations using Breezeway.
• Monitor all scheduled housekeeping, maintenance, preventive maintenance, and inspection tasks to ensure they are completed on time.
• Follow up on incomplete or overdue work orders until fully resolved.
• Coordinate with housekeeping staff, maintenance technicians, vendors, and contractors to ensure timely execution of tasks.
• Prioritize urgent maintenance requests to minimize guest disruption and operational downtime.
• Ensure all assigned properties are guest-ready before each arrival.
• Review completed tasks, photos, videos, and reports submitted by field teams to verify quality standards.
• Conduct property inspections before and after guest stays to ensure compliance with Corporate Stays' cleanliness and operational standards.
• Identify recurring operational issues and recommend process improvements.
• Escalate significant maintenance, quality, or guest-impacting issues to the Operations Manager when necessary.
• Inspect properties following guest departures.
• Assess property conditions and determine whether security deposits should be approved, partially withheld, or fully retained based on documented damages.
• Maintain detailed documentation of damages, inspection findings, photos, and operational incidents.
• Track operational performance through Breezeway and ensure accurate task documentation.
• Monitor property readiness to ensure accommodations are prepared before guest arrivals.
• Support inventory control by reporting missing, damaged, or replacement items identified during inspections.
• Collaborate with Guest Services, Reservations, Finance, and Operations to ensure accurate communication regarding property status.
• Ensure compliance with company operational procedures, cleanliness standards, and safety guidelines.

Housekeeping and Maintenance Operations Coordinator

Accounts Payable

• Review, validate, and record vendor invoices accurately and on time.
• Process vendor payments through wire transfers, ACH, or other electronic methods.
• Maintain clear communication with vendors regarding payment status and inquiries.
• Reconcile accounts payable balances and vendor statements.
• Prepare accounts payable reports and support the monthly closing process.
• Maintain organized financial documentation for audits and internal reviews.
• Monitor outstanding payables and ensure payments are processed according to due dates.
• Assist in identifying discrepancies and resolving payment-related issues.

Accounts Payable Specialist

• Supervise the reservations team and ensure rapid response times.
• Monitor inquiry conversion rates.
• Improve sales and upselling performance.
• Ensure all leads receive timely follow-up.
• Review lost bookings and identify improvement opportunities.
• Oversee guest communications before, during and after each stay.
• Ensure SLA compliance across all communication channels.
• Supervise escalations and service recovery situations.
• Monitor guest satisfaction and review performance.
• Review calls, emails, live chats and WhatsApp conversations.
• Audit support tickets and reservation workflows.
• Identify coaching opportunities for team members.
• Ensure consistency in communication quality and brand standards.
• Lead and coach Reservations, Concierge and Guest Experience teams.
• Conduct regular performance reviews.
• Develop SOPs and training programs.
• Drive a culture of accountability and hospitality excellence.
• Monitor KPIs and operational performance.
• Prepare weekly and monthly management reports.
• Identify operational bottlenecks and improvement opportunities.

Head of Guest Operations

Onboarding Specialist

• Coordinate and manage the complete onboarding process for new properties.
• Ensure all required onboarding steps are completed accurately and on time.
• Verify that property information, content, photos, descriptions, amenities, and operational details are properly uploaded and configured.
• Collaborate with Revenue Management, Marketing, Operations, and Owner Relations teams to ensure successful property launches.
• Ensure a clean and error-free closure process during offboarding.
• Track progress and maintain visibility on all active onboarding and offboarding projects.

Property Onboarding & Offboarding Specialist

Executive

• Respond promptly and professionally to guest inquiries via phone, email, chat, and ticket systems.
• Provide clear information about reservations, services, and property details.
• Address guest questions, concerns, or requests in a timely and effective manner.
• Maintain a high level of guest satisfaction through excellent communication and follow-up.
• Guide guests through the full reservation process and assist them with booking inquiries.
• Understand guest needs and recommend the most suitable accommodation options.
• Assist with modifications, extensions, cancellations, and other reservation-related requests.
• Share local recommendations and useful information to enhance the guest experience.
• Assist guests with additional services or special requests whenever possible.
• Anticipate guest needs and proactively offer solutions to improve their stay.
• Coordinate with internal departments to ensure guest requests are handled efficiently.
• Maintain accurate records and communication through company tools such as CRM, HubSpot, Guesty, and Basecamp.
• Contribute to achieving KPIs related to guest satisfaction, response times, and service quality.
• Participate in team meetings, training sessions, and continuous improvement initiatives.

Executive Concierge

Growth Marketing

• Identify, qualify, nurture, and convert property owners into Corporate Stays management clients.
• Manage incoming leads, conducting discovery calls, presenting services, negotiating agreements, and guiding new owners through onboarding.
• Respond to inbound owner leads generated through websites, advertising campaigns, referrals, and partner networks.
• Conduct discovery calls and understand owners' goals to present tailored management solutions.
• Prepare and present revenue projections and investment recommendations.
• Negotiate management agreements and close new partnerships.
• Maintain accurate records and follow-ups within HubSpot CRM.
• Prospect new owners through LinkedIn, referrals, and strategic partnerships.
• Develop relationships with real estate brokers, developers, investors, and relocation professionals.
• Attend virtual networking events and support expansion initiatives across Latin America.
• Promote Casa Suarez furnishing packages and Corporate Stays bedding and towel packages to new property owners.
• Coordinate with operations and onboarding teams to ensure a smooth transition for new clients.

Owner Acquisition Manager

Digital Marketing

• Manage and coordinate digital marketing activities across channels
• Supervise the social media team member
• Oversee press releases and newsletters
• Manage HubSpot Marketing campaigns and workflows
• Coordinate content calendars and campaign launches
• Support brand communication consistency across Corporate Stays and related brands
• Work with Growth and Sales teams on campaign execution

Housekeeping and Maintenance Operations Coordinator

Accounts Payable Specialist

Accounts Payable Specialist

Head of Guest Operations

Head of Guest Operations

Property Onboarding & Offboarding Specialist

Executive Concierge

Owner Acquisition Manager

Digital Marketing Manager