Executive Concierge

MasAlto Capital

Executive Concierge at Corporate Stays providing guest support and service in a remote environment. Managing reservations and enhancing guest experiences through effective communication.

Posted 6/25/2026full-timeRemote • 🇵🇰 PakistanMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

customer serviceproblem-solvingreservationsconcierge servicesattention to detailcommunication skillsGoogle WorkspaceCRM systemsonline communication toolsEnglish proficiency

Soft Skills

organizational skillsindependencereliabilityproactive approachteam collaborationguest satisfaction focuseffective follow-uptimelinessadaptabilityinterpersonal skills

Tools & Technologies

HubSpotGuestyBasecampticket systemsremote work setupprofessional communication toolscompany toolsKPI tracking systemsreservation management systemsonline booking platforms

Industry Keywords

hospitalitycorporate housingguest experienceservice qualityguest inquiriesmodifications and cancellationslocal recommendationsfull reservation processguest needs assessmentcontinuous improvement

About the role

Key responsibilities & impact

Respond promptly and professionally to guest inquiries via phone, email, chat, and ticket systems.
Provide clear information about reservations, services, and property details.
Address guest questions, concerns, or requests in a timely and effective manner.
Maintain a high level of guest satisfaction through excellent communication and follow-up.
Guide guests through the full reservation process and assist them with booking inquiries.
Understand guest needs and recommend the most suitable accommodation options.
Assist with modifications, extensions, cancellations, and other reservation-related requests.
Share local recommendations and useful information to enhance the guest experience.
Assist guests with additional services or special requests whenever possible.
Anticipate guest needs and proactively offer solutions to improve their stay.
Coordinate with internal departments to ensure guest requests are handled efficiently.
Maintain accurate records and communication through company tools such as CRM, HubSpot, Guesty, and Basecamp.
Contribute to achieving KPIs related to guest satisfaction, response times, and service quality.
Participate in team meetings, training sessions, and continuous improvement initiatives.

Requirements

What you’ll need

Experience in hospitality, customer service, corporate housing, reservations, concierge services, or related fields.
Excellent written and verbal communication skills.
Strong customer service and problem-solving abilities.
Proficiency in Google Workspace, HubSpot, CRM systems, and online communication tools.
Strong organizational skills and attention to detail.
Ability to work rotating schedules, including weekends and holidays.
Ability to work independently in a remote environment.
Reliable internet connection and a professional work-from-home setup.
Advanced English is required.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities