Marsh McLennan

Project Manager

• Work closely with our national Risk Practice Leader with 50% of your time dedicated to our national Cyber Risk Practice.
• Support a variety of interesting projects, including ongoing maintenance of content in SharePoint and event planning for internal meetings.
• Schedule regularly held national virtual meetings in Zoom and travel for in-person meetings as needed.
• Deliver day-to-day administrative assistance to the Insurance, Cybersecurity, Risk Intelligence, and Incident Management teams.
• Support the execution of cyber initiatives and project management planning.
• Coordinate timely communications to Cyber team members and maintain Microsoft Teams channel and SharePoint sites.

Content and Project Manager

ServiceNow

• Supporting, developing, and maintaining the integrations and applications within ITSM, HRSD, SPM, SIR, etc
• Build and customize solutions across ITSM, ITOM, Security Incident Response, Software asset Management, and Hardware Asset Management
• Configure and customize the ServiceNow platform
• Develop and configure workflows, business rules, UI policies, client scripts, and integrations
• Ensure high-quality coding standards, maintainability, and compliance with best practices
• Investigate, diagnose, and resolve issues as reported by customers or automated alerts
• Work closely with cross-functional teams, senior developers, and architects to refine technical approaches and system architecture
• Develop and maintain technical documentation for solutions implemented
• Troubleshoot and resolve technical issues related to processes and systems
• Participate in code reviews, knowledge-sharing sessions, and technical workshops
• Help define best practices for module development in a high-compliance regulated setting

ServiceNow Developer

Consultant

• Conducting client-based project work related to requests for proposals
• Facilitating interactions among key stakeholders in the RFP process
• Overseeing analysis of RFP results and producing compelling narratives
• Collaborating with internal and external contacts to resolve issues

Medical RFP Consultant

Onboarding Specialist

• Leading the client onboarding process for a range of our new clients
• Influencing and developing Mercer’s overall service delivery to Investment Solutions clients
• Developing knowledge of Mercer’s investment fund solutions by liaising with operational, legal, portfolio management and consulting teams
• Coordinating end-to-end projects of all clients on-boarding onto a Mercer investment solution
• Identifying client type and jurisdiction, setting out appropriate AML / KYC requirements
• Demonstrating in-depth operational knowledge of pooled funds
• Communicating both internally and externally to keep the business informed of progress of client take-on cases
• Preparing and coordinating all legal documentation
• Opening accounts and operational set-ups with custodian / transfer agency and tax teams
• Assisting and providing oversight to the transition planning efforts
• Supporting and influencing the development of Mercer’s overall client-service delivery across the UK/European/Asian client base
• Training and developing junior colleagues

Senior Client Onboarding – Investment Solutions

Manager

• Managing and creating bespoke insurance proposals
• Providing support on bid avoidance strategies
• Engaging with specialists from across Marsh to support project delivery
• Working with diverse teams from across Marsh for tender responses

Impact Bid Manager

Business Analyst

• Provide specialised domain knowledge in Superannuation Cash, Reconciliations, Operational processes, Investments, and Liquidity to identify current and future state processes, workflows, and systems
• Validate requirements, conduct gap analysis, and collaborate with stakeholders to prioritise and address business needs
• Support solution design ensuring alignment with business objectives such as efficiency, compliance, and scalability
• Lead testing and quality assurance activities including review of test scenarios, acceptance criteria, and defect triage
• Act as a liaison between technology, testing teams, and business users to manage change, communicate progress, and support rollout and optimisation

Senior Business Analyst

Account Executive

• Be the primary point of contact for the MMA field offices regarding pharmacy management
• Lead client pharmacy market bids, RFPs, and PBM negotiations
• Ensure the needs of the field offices align with deliverables from strategic partners
• Present results and recommendations to clients and prospects
• Conduct final reviews of new ASA agreements
• Collaborate with carriers and PBMs for necessary corrections before client signoff
• Lead regular training sessions for the MMA field force on clinical and pharmacy topics
• Present consulting model during pre-renewal meetings
• Work with clinical pharmacists and actuarial team to assess pharmacy strategies tailored to specific clients

Strategic Client Executive, Rx Solutions

Operations

• Own planning, resource allocation, and the establishment of processes
• Maintain quarterly roadmaps with clear priorities, owners, and timelines
• Track and reconcile spend against plans and maintain POs
• Guide the management of the Marketing budget
• Cultivate strong relationships across global, regional, and functional teams
• Proactive management of function-wide processes
• Identify and implement opportunities to build new capabilities
• Mentor junior colleagues through dotted-line and project-based relationships

Senior Manager – Marketing Planning and Operations

Administration

• Serve as the main point of contact for a portfolio of global, blue-chip clients
• Administer complex Defined Contribution (DC) pension schemes with precision
• Provide tailored support and strategic insight to help clients meet their pension obligations
• Coordinate with internal specialists to deliver seamless service
• Ensure compliance with industry regulations and internal controls

Client Servicing Pensions Administrator – Manage Top-Tier Clients

• Support client meetings alongside aligned consultants, taking minutes and following up on action items
• Manage a small portfolio of low complexity clients, overseeing their benefits management and renewal cycles
• Assist in the preparation of partnership reports, presentations, and RFP proposals
• Proactively identify growth opportunities and track contract renewals and project progress
• Collaborate with internal teams and providers to ensure excellent service delivery and client satisfaction

Junior Employee Benefits Consultant

Program Manager

• Responsible for implementing regulatory changes that benefit members.
• Plan and manage the delivery and execution of regulatory projects.
• Control and manage changes, issues, and risks associated with the program and projects.
• Coordinate project resources, subject matter experts, and third parties.
• Manage highly complex, broad, and/or multi-year projects end-to-end.

Program Manager – Regulatory Change

• Deliver high quality business analyst project solutions
• Translate business strategies and objectives into business requirements
• Develop functional and operational requirements using requirements management methodology and tools
• Ensure requirements are communicated effectively to parties responsible for technical development and implementation
• Manage data and reporting requests
• Develop and deliver training and supplemental materials
• Write the business specifications detailing operations of an application or specific function
• Define and implement best practices with internal and external vendors
• Assist with data analysis to drive process improvements

• Develop processes for establishing and monitoring project plans, including the setting of milestones and deadlines, in consultation with business users.
• Develop project budgets and manage all project funds according to established accounting policies and procedures.
• Allocate duties and responsibilities of the project team, closely monitoring and driving the progression of the project teams for on-time and on-budget implementation.
• Lead decision-making processes required to move projects along to completion and makes steady and agreed upon progress on assigned programs/projects.
• Lead cross-business unit projects and program work streams and works closely with the business leader and applies appropriate project management methodology.
• Present feedback and trend analyses to senior management, as well as early warning indicators regarding exposure possibilities.

Senior Project Manager

Risk

• Enhance and coordinate the governance framework for risk management forums, ensuring alignment with organizational objectives and regulatory requirements.
• Develop and oversee forward agendas for risk management forums, facilitating the creation of comprehensive materials for informed discussions and decision-making.
• Maintain central open issues from audit events, ensuring accurate and timely documentation and follow-ups.
• Act as a central point of coordination for risk management forums, promoting a culture of risk awareness and accountability across various business units.
• Monitor the effectiveness of governance forums and prepare reports on governance activities, providing insights and recommendations for continuous improvement.

Risk Governance Lead

Financial Planning and Analysis

• Work with clients’ staff, investment committees, and boards to deliver a spectrum of investment advice and solutions.
• Analyze markets, investment managers, portfolios, and investment performance.
• Leverage your expertise to design, develop, deliver, and communicate investment solutions for clients.
• Collaborate across internal teams on investment strategy, portfolio management, research, marketing, sales, and consulting practice.
• Mentor junior colleagues in their career development.
• Engage with clients and prospective clients to grow the breadth of services we deliver to help them advance their missions.