Marriott Vacations Worldwide

Artificial Intelligence

• Driving the adoption of AI technologies related to machine learning, deep learning, augmented analytics, robotic process automation, and natural language processing.
• Spearheading the development and implementation of AI strategies across the enterprise.
• Building and managing an AI team, establishing best practices, and fostering a culture of continuous learning and improvement.
• Developing innovative & value adding AI solutions, enhancing machine learning and deep learning models, boosting AI and machine learning adoption.
• Strengthening AI ethics and compliance across the MVW Enterprise.

Vice President – Artificial Intelligence

Sales

• Communicate via telephone calls (Outbound and potential inbound calls) with customers and potential owners.
• Sell preview package sales/tours, including explaining the opportunities available and answering questions.
• Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour.
• Encourage guests or callers to purchase or schedule preview package sales/tours.
• Explain details and requirements related to attending a sales presentation to potential owners.
• Check the availability of accommodations and dates, including finding alternative dates or options if the first choice is not available.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Maintain confidentiality of proprietary materials and information.
• Always follow company policies and safety procedures.

Sales Vacation Planner

• Welcome and acknowledge guests
• Ensure cleanliness of common areas
• Report accidents and unsafe conditions
• Speak clearly and professionally

Sales Specialist – Front Desk

• Ensure guest comfort and offer refreshments
• Assign guests to Sales Executives
• Report accidents and unsafe conditions
• Anticipate and address guest needs
• Cross-reference information in systems

Sales Front Desk Specialist

Administration

• Locating, entering, retrieving and/or transmitting information across various computer systems.
• Verifying information and data for accuracy and completeness.
• Processing requests within set guidelines and communicating completion of transactions.
• Interact with colleagues professionally, responding promptly to requests in a professional and positive manner.
• Support team to reach common goals and ensure adherence to quality standards.
• Maintain confidentiality of proprietary information and follow company policies and safety procedures.

Data Administration Coordinator

Events

• Promote Marriott Vacations Worldwide
• Attend no-obligation presentations for clients
• Provide hotel and resort stay discounts
• Collaborate with the Sales and Marketing team

Marketing & Sales Opportunities

Account Executive

• Deliver marketing generated sales presentations over the computer using screen-sharing technology
• Develop relationships with prospective owners by soliciting and following up on referrals and leads
• Cater the sales experience to the individual needs and preferences of each potential owner
• Follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner
• Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization
• Develop future business opportunities (i.e., reloads, referrals, additional sales)

Virtual Sales Executive – CSD

• Conducts virtual tours for potential owners.
• Answer Owner questions regarding the use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
• Follow up on referrals/leads from Owners.
• Fulfill requests from Owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
• Contact Owners to monitor satisfaction, make them aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
• Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Attend daily huddles and regularly scheduled team/manager meetings.
• Always follow company policies and safety procedures.

Virtual Sales Executive

• Assist guests with reserving, modifying, or canceling rental reservations.
• Check the availability of accommodations and dates, including finding alternative dates or options if the first choice is not available.
• Communicate via telephone calls with customers and potential owners to set up preview package sales/tours, including explaining the opportunities available and answering questions.
• Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for an MVW property.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Maintain confidentiality of proprietary materials and information.
• Always follow company policies and safety procedures.

Reservations Sales

• Communicate via telephone calls (Outbound and potential inbound calls) with customers and potential owners to sell preview package sales/tours, including explaining the opportunities available and answering questions.
• Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for an MVW property.
• Encourage guests or callers to purchase or schedule preview package sales/tours.
• Explain details and requirements related to attending a sales presentation to potential owners.
• Check the availability of accommodations and dates, including finding alternative dates or options if the first choice is not available.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Maintain confidentiality of proprietary materials and information.
• Always follow company policies and safety procedures.

Customer Support

• Communicate with potential owners via telephone to resolve customer service concerns and answer questions
• Promote awareness of brand image internally and externally
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to HVC, including up-selling
• Identify guest reservation needs by asking open-ended questions to obtain all necessary information
• Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available
• Ability to handle multiple systems simultaneously, along with proficiency in reading, writing, and comprehension
• Interact with colleagues and guests professionally and promptly
• Contribute to team goals
• Maintain confidentiality of proprietary materials and information
• Always follow company policies and safety procedures

Vice President – Artificial Intelligence

Sales Vacation Planner

Sales Specialist – Front Desk

Sales Front Desk Specialist

Data Administration Coordinator

Marketing & Sales Opportunities

Virtual Sales Executive – CSD

Virtual Sales Executive

Reservations Sales

Sales Vacation Planner

Customer Service Representative, Call Center