Marriott Vacations Worldwide

Account Executive

• Assist in providing our Owners/guests with experiences and events to make memorable vacation memories
• Answer Owner questions regarding the use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery
• Follow up on referrals/leads from Owners
• Fulfill requests from Owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information
• Contact Owners to monitor satisfaction, make them aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals)
• Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities
• Welcome and greet all guests and anticipate and address their needs
• Interact with colleagues and guests professionally and promptly
• Contribute to team goals
• Always follow company policies and safety procedures

Sales Executive – Roadshow

Sales

• Introduce and promote Marriott Vacations Worldwide brands over the phone
• Answer questions about vacation destinations and resort facilities
• Check availability and suggest alternatives
• Promote accommodation upgrades and drive additional revenue
• Explain requirements for purchasing preview packages
• Verify eligibility requirements

Vacation Advisor – Reservations Sales/Activations

• Responsible for making meaningful moments for Owners, members, and guests
• Contribute to the success of the organization by effectively using sales techniques
• Develop relationships with prospective owners by soliciting and following up on referrals and leads
• Follow through with the sales contract process to ensure all paperwork is completed accurately and timely
• Maintain the customer relationship after the sale to ensure continued owner satisfaction

Experienced Virtual Timeshare Sales Executive

Recruitment

• Works closely with their division’s Director, M&S Recruiting to implement M&S recruiting philosophies and tactics
• Partners with regional M&S leaders and onsite M&S management to tailor the recruiting processes and programs to the specific market, circumstances or business needs of the M&S business
• Oversee the recruiting tactics used by hiring managers to attract candidates within their division; share proven best practices and ensure compliance to recruiting principles in place for Marriott International and within the timeshare industry – including non-compete agreements in place
• Provides consultative leadership and drives continuous process improvement in support of M&S recruitment in the Americas
• Manages the full lifecycle recruitment process including intake, sourcing, screening, and interviewing applicants
• Partners with Human Resources Business Partners (HRBPs) and field Compensation partners to develop competitive and equitable compensation recommendations
• Works directly with M&S Workforce Planning, HR Change Management and Global Communications teams to ensure new policies, processes, tools, etc. are communicated to end users accurately and timely
• Designs and helps to develop and present recruiting and staffing processes pertinent to M&S recruiting
• Constantly appraises the effectiveness of the M&S hiring model (Compensatory vs. multiple hurdle)
• Works to harness the increasing capabilities of technology that progressively supports recruiting and staffing processes, with a specific emphasis on social media platforms (LinkedIn, X, Facebook, Instagram, etc.)

Manager I, M&S Recruiting

Call Center Representative

• Call members who need their memberships renewed
• Call members who want to upgrade membership or to encourage them to upgrade membership
• Call members whose membership has become delinquent to reinstate their membership
• Call existing resort owners from an existing solicitation file
• Process membership renewals, upgrades, and reinstatement of delinquent membership duties such as sending out letters
• Answer questions on all Interval International products and exchanges
• Meet monthly renewal goals based upon assigned working area
• Meet monthly Preferred goals based upon assigned working area
• Maintain a minimum of 90% performance on call monitoring
• Perform other related duties as required

Call Center Sales Advisor I

• Introduce and promote the Marriott Vacations Worldwide brands to sell vacation ownership preview packages over the phone
• Answer questions about vacation destinations and resort facilities
• Check accommodation availability and suggest alternatives
• Verify eligibility requirements for purchasing vacation ownership preview packages

Vacation Planner – Call Center Inbound Sales

• Communicate via telephone calls (Outbound and potential inbound calls) with customers and potential owners to sell preview package sales/tours, including explaining the opportunities available and answering questions.
• Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for an MVW property.
• Encourage guests or callers to purchase or schedule preview package sales/tours.
• Explain details and requirements related to attending a sales presentation to potential owners.
• Check the availability of accommodations and dates, including finding alternative dates or options if the first choice is not available.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Maintain confidentiality of proprietary materials and information.
• Always follow company policies and safety procedures.

Sales Vacation Planner

Events

• Promote Marriott Vacations Worldwide
• Engage with hotel guests and/or Marriott Vacation Club owners
• Attend no-obligation presentations
• Participate in paid training and development
• Work full-time with eligibility for benefits after 30 days

MVW Waikiki Marketing Event

• Communicate via telephone calls (Inbound Call Transfer) with customers and potential owners to sell preview package sales/tours.
• Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour.
• Encourage guests or callers to purchase or schedule preview package sales/tours.
• Explain details and requirements related to attending a sales presentation to potential owners.
• Check the availability of accommodations and dates.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Maintain confidentiality of proprietary materials and information.
• Follow company policies and safety procedures.

Sales – Inbound Call Transfer – Vacation Planner

• Introduce and promote Marriott Vacations Worldwide brands
• Sell vacation ownership preview packages over the phone
• Check availability of accommodations and dates
• Suggest alternatives if first choice is unavailable
• Promote accommodation upgrades and extra nights to drive revenue
• Verify eligibility for purchasing preview packages
• Maintain confidentiality of proprietary information

Inbound Sales

• Introduce and promote Marriott Vacations Worldwide brands
• Reserve dates for vacation ownership preview packages
• Answer questions about vacation destinations and resort facilities
• Check availability of accommodations and suggest alternatives
• Promote accommodation upgrades and additional nights
• Verify eligibility for preview packages
• Maintain guest confidentiality and company policies

• Present and involve guests in the opportunity to become vacation owners
• Greet each guest in a warm and friendly manner
• Use approved presentation materials effectively
• Achieve individual performance guidelines
• Provide customer service to guests as directed