Marriott Vacations Worldwide

Sales

• Communicate via telephone calls (Inbound Call Transfer) with customers and potential owners to sell preview package sales/tours.
• Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour.
• Encourage guests or callers to purchase or schedule preview package sales/tours.
• Explain details and requirements related to attending a sales presentation to potential owners.
• Check the availability of accommodations and dates.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Maintain confidentiality of proprietary materials and information.
• Follow company policies and safety procedures.

Sales – Inbound Call Transfer – Vacation Planner

• Introduce and promote Marriott Vacations Worldwide brands
• Sell vacation ownership preview packages over the phone
• Check availability of accommodations and dates
• Suggest alternatives if first choice is unavailable
• Promote accommodation upgrades and extra nights to drive revenue
• Verify eligibility for purchasing preview packages
• Maintain confidentiality of proprietary information

Inbound Sales

• Introduce and promote Marriott Vacations Worldwide brands
• Reserve dates for vacation ownership preview packages
• Answer questions about vacation destinations and resort facilities
• Check availability of accommodations and suggest alternatives
• Promote accommodation upgrades and additional nights
• Verify eligibility for preview packages
• Maintain guest confidentiality and company policies

Vacation Advisor – Reservations Sales/Activations

Account Executive

• Present and involve guests in the opportunity to become vacation owners
• Greet each guest in a warm and friendly manner
• Use approved presentation materials effectively
• Achieve individual performance guidelines
• Provide customer service to guests as directed

Sales Executive

Marketing

• Participate in comprehensive onboarding and operational duties within the assigned department.
• Engage in eLearning, virtual meetings with company leaders, and job shadowing.
• Work directly with an onsite leader for mentorship.
• Learn and perform job duties of the position within the assigned department such as mastering the role of a non-commissioned marketing associate.
• Contribute to department projects and demonstrate the company's values and core beliefs.

Marketing Administrative Intern

• Communicate via telephone calls (Outbound and potential inbound calls) with customers and potential owners to sell preview package sales/tours, including explaining the opportunities available and answering questions.
• Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for an MVW property.
• Encourage guests or callers to purchase or schedule preview package sales/tours.
• Explain details and requirements related to attending a sales presentation to potential owners.
• Check the availability of accommodations and dates, including finding alternative dates or options if the first choice is not available.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Maintain confidentiality of proprietary materials and information.
• Always follow company policies and safety procedures.

Sales Vacation Planner

Call Center Representative

• Making outbound calls to international members to renew, upgrade, or reinstate memberships
• Presenting membership options and ancillary travel products
• Educating members on how to maximize their Interval International benefits
• Overcoming objections while maintaining a professional, positive approach
• Meeting weekly revenue goals aligned to incentive programs
• Navigating multiple systems accurately while managing live sales conversations
• Interact with members and colleagues professionally and respectfully
• Contribute to individual and team performance goals
• Maintain confidentiality of member and company information
• Follow all company policies, procedures, and quality standards

Call Center Sales Advisor – International

• Communicate via telephone calls (Outbound and potential inbound calls) with customers and potential owners to sell preview package sales/tours.
• Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour.
• Encourage guests or callers to purchase or schedule preview package sales/tours.
• Explain details and requirements related to attending a sales presentation to potential owners.
• Check the availability of accommodations and dates.

Call Center Sales

• Engaging with hotel guests at desk locations and providing elevated customer service
• Scheduling sales presentations and managing customer expectations
• Providing the highest level of service to exceed budgeted sales presentations and volume production goals
• Ensuring that all guests who attend a sales presentation meet eligibility requirements and are open to learning more about products and services
• Using persuasive techniques that maximize revenue while maintaining existing guest loyalty
• Welcoming and greeting guests; anticipating and addressing their needs
• Interacting with colleagues and guests professionally and promptly
• Contributing to team goals
• Always following company policies and safety procedures

Vacation Sales Coordinator

• Call members who need their memberships renewed.
• Call members who want to upgrade membership or to encourage them to upgrade membership.
• Call members whose membership has become delinquent to reinstate their membership.
• Call existing resort owners from an existing solicitation file.
• Process membership renewals, upgrades, and reinstatement of delinquent membership duties such as sending out letters, etc.
• Answer questions on all Interval International products and exchanges.
• Meet monthly renewal goals based upon assigned working area.
• Meet monthly Preferred goals based upon assigned working area.
• Maintain a minimum of 90% performance on call monitoring.

Call Center Sales Advisor I

Executive Assistant

• Assist the Sales Manager with the operation of the sales gallery
• Schedule Sales Executives to meet customer flow
• Review weekly reports and disseminate information to sales team
• Generate new business and attract potential owners
• Provide resources, coaching, and training on sales techniques
• Resolve conflicts and manage team performance
• Monitor guest experience and respond to customer concerns

Virtual Assistant Sales Manager

• Schedule sales presentations and manage customer expectations
• Provide the highest level of service to exceed budgeted sales presentations and volume production goals
• Ensure that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services
• Use persuasive techniques that maximize revenue while maintaining existing guest loyalty
• Welcome and greet guests; anticipate and address their needs
• Interact with colleagues and guests professionally and promptly
• Contribute to team goals
• Always follow company policies and safety procedures

Vacation Sales Concierge

• Manages and executes sales strategy to meet and exceed sales budgets/targets
• Manages, coaches, and actively trains the sales executives
• Coordinates with marketing management to ensure alignment of marketing and sales strategies
• Oversees the customer sales experience and proactively responds to customer concerns
• Conducts regular sales management meetings to review performance and make action plans

Sales Manager

• Deliver marketing generated sales presentations over the computer using screen-sharing technology
• Develop relationships with prospective owners by soliciting and following up on referrals and leads
• Cater the sales experience to the individual needs and preferences of each potential owner
• Follow through with the sales contract process to ensure that all required paperwork is completed accurately and in a timely manner
• Maintain the customer relationship after the sale is complete