Marriott Vacations Worldwide

Call Center Representative

• Introduce and promote the Marriott Vacations Worldwide brands to sell vacation ownership preview packages over the phone.
• Answer questions about vacation destinations.
• Check the availability of accommodations and dates, suggesting alternatives when necessary.
• Promote accommodation upgrades and extra nights.
• Follow all Marriott Vacations Worldwide call center policies and procedures.
• Develop and maintain positive working relationships with others.

Vacation Planner – Call Center Inbound Sales

Sales

• Assist customers and potential owners with experiences and events for memorable vacations
• Communicate via telephone (Outbound and potential inbound calls) to sell preview package sales/tours
• Verify eligibility requirements for preview package sales/tours prior to scheduling a tour
• Encourage guests or callers to purchase or schedule preview package sales/tours
• Explain details related to attending a sales presentation to potential owners
• Check availability of accommodations and dates, including finding alternatives if needed.
• Interact with colleagues and guests professionally and promptly
• Contribute to team goals
• Maintain confidentiality of proprietary materials and information
• Follow company policies and safety procedures

Part-Time Sales – Vacation Planner

Account Executive

• Deliver marketing generated sales presentations over the computer using screen-sharing technology
• Develop relationships with prospective owners by soliciting and following up on referrals and leads
• Cater the sales experience to the individual needs and preferences of each potential owner
• Follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner
• Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction
• Monitor contract processing to minimize rescission decisions

Virtual Timeshare Sales Executive

Marketing

• Learn and perform the job duties of the position(s) within their assigned department.
• Participate in comprehensive onboarding, operational duties within their assigned department, eLearning, and virtual meetings with company leaders.
• Job shadow and have a direct mentorship with an onsite leader.
• Contribute to department projects and learn what drives a successful Marketing and Sales operation on site.
• Demonstrate the company’s values and core beliefs.

Marketing Administrative Intern

• Communicates via telephone calls (Outbound and potential inbound calls) with potential owners to reserve dates for preview package sales/tours, including explaining the opportunities available and answering questions
• Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements
• Encourage guests or callers to purchase or schedule preview package sales/tours
• Answer guest questions about property facilities/services
• Interact with colleagues and guests professionally and promptly
• Contribute to team goals
• Maintain confidentiality of proprietary materials and information
• Always follow company policies and safety procedures

Confirmations Representative, Call Center

Recruitment

• Reporting to the Senior Manager, Talent Acquisition – Marketing & Sales (M&S); primary recruiter for all M&S positions located within North America and Luxury segments.
• Acts as a business partner to site Marketing & Sales hiring managers to develop recruiting strategies and generate a strong pipeline of qualified candidates.
• Work with hiring managers at locations throughout the U.S. to understand and define staffing requirements, create sourcing strategies, and provide subject matter expertise to develop candidate specifications.
• Manages the full lifecycle recruitment process including intake, sourcing, screening, and interviewing applicants.
• Partners with Compensation to develop competitive and equitable compensation recommendations.
• Designs and helps deliver and develop Talent Acquisition related processes pertinent to Marketing & Sales recruiting; provides consultative leadership and drives continuous process improvement.
• Develops strong relationships with regional recruiters to leverage local knowledge and share best practices.
• Provides input to update enterprise-wide policies related to Sales/Marketing Executive talent acquisition and works with HR Change Management/Communications for rollout.
• Reviews and analyzes customer satisfaction survey results; identifies trends and provides follow up for issue resolution and communication.
• Appraises effectiveness of hiring models and assessment tools; develops alternative assessment strategies and harnesses technology and social media for talent acquisition.
• May be based at the corporate office or in the field and may direct work of non-management staff.

Talent Acquisition Manager

Executive Assistant

• Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software
• Open, read, and prepare answers to routine letters and correspondence
• Locate and attach appropriate files to incoming correspondence requiring replies
• Create and maintain computer- and paper-based filing and organization systems for records, reports, and documents
• Transmit information or documents using a computer and handle multiple systems simultaneously
• Interact with colleagues and guests professionally and promptly; contribute to team goals
• Maintain confidentiality of proprietary materials and information and follow company policies and safety procedures
• Assist in providing Owners/guests with experiences and events to make memorable vacation memories