Call Center Sales Advisor I

Marriott Vacations Worldwide

Call Center Sales Advisor at Marriott Vacations Worldwide handling membership renewals and upgrades. Providing exceptional customer service and meeting performance goals in a hybrid setting.

Posted 6/23/2026full-timeMiami • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $15 per hourWebsite

About the role

Key responsibilities & impact

Call members who need their memberships renewed
Call members who want to upgrade membership or to encourage them to upgrade membership
Call members whose membership has become delinquent to reinstate their membership
Call existing resort owners from an existing solicitation file
Process membership renewals, upgrades, and reinstatement of delinquent membership duties such as sending out letters
Answer questions on all Interval International products and exchanges
Meet monthly renewal goals based upon assigned working area
Meet monthly Preferred goals based upon assigned working area
Maintain a minimum of 90% performance on call monitoring
Perform other related duties as required

Requirements

What you’ll need

Minimum of two years telephone sales experience
Knowledgeable and maintains current knowledge about all new and existing membership programs and benefits
Computer literate
Ability to successfully navigate all functions of the Predictive Dialer
Excellent customer skills
Excellent telephone etiquette
Excellent oral and written communication skills
Detail oriented and possess excellent organizational skills
Excellent negotiating and sales skills
Ability to work shifts

Benefits

Comp & perks

$1,000 sign-on bonus!
Paid Training
Medical, Dental and Vision Insurance
Life Insurance
401K, Employer match
Employee Assistance Program (EAP)
Paid Time Off (PTO – includes vacation, sick and personal days)
Interval Perks – Free vacation stays

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

telephone sales experiencemembership program knowledgePredictive Dialer navigation

Soft Skills

customer service skillstelephone etiquetteoral communication skillswritten communication skillsorganizational skillsnegotiating skillssales skillsdetail oriented