Business Operations

• Provide and ensure the highest level of customer service to external customers, executive leadership, corporate and field employees
• Model sales, marketing, and other business processes utilizing software to measure processes and identify bottlenecks and inefficiencies
• Establish work measurement programs to develop standards for efficient utilization of field team and support team
• Design and implement operational methods that promote efficiency and reduce costs
• Work closely with support teams to identify gaps and redundancies and develop prescribed solutions for process improvement
• Conduct data gathering, workflow, and process mapping
• Prepare and document business and technical requirements
• Initiate and conduct process improvement analysis (what to automate, what to change, what to eliminate)
• Build and maintain productive customer relationships with program management
• Evaluate business processes and methods and utilize them daily to ensure results
• Set clear objectives and measures, monitor progress, and build feedback and quality assurance loops
• Gain first-hand knowledge to further products and services for the customer
• Projects include process modeling, gap analysis, technical requirements, change management, SOPs, optimization and best practices

Business Process Engineer

BizOps Associate

HR Business Operations Specialist

Lead Director, Business Operations and Strategy

Manager, Business Operations

Business Operations Program Manager