Data Analyst
WorkNomads
Business Process Engineer
MarketSource Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States • Wisconsin
Visit company websiteJob Level
Junior
About the role
- Provide and ensure the highest level of customer service to external customers, executive leadership, corporate and field employees
- Model sales, marketing, and other business processes utilizing software to measure processes and identify bottlenecks and inefficiencies
- Establish work measurement programs to develop standards for efficient utilization of field team and support team
- Design and implement operational methods that promote efficiency and reduce costs
- Work closely with support teams to identify gaps and redundancies and develop prescribed solutions for process improvement
- Conduct data gathering, workflow, and process mapping
- Prepare and document business and technical requirements
- Initiate and conduct process improvement analysis (what to automate, what to change, what to eliminate)
- Build and maintain productive customer relationships with program management
- Evaluate business processes and methods and utilize them daily to ensure results
- Set clear objectives and measures, monitor progress, and build feedback and quality assurance loops
- Gain first-hand knowledge to further products and services for the customer
- Projects include process modeling, gap analysis, technical requirements, change management, SOPs, optimization and best practices
Requirements
- Bachelor of Science Degree in the Industrial Engineering/Systems Engineering field
- 1-2 years of Project Management experience; leading small project-oriented teams
- Ability to work on multiple projects simultaneously
- Must have the ability to proofread and edit content
- Must be flexible and deadline-driven
- Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus
- Strong situational analysis and decision-making abilities
- Must have good written, listening, and verbal communication skills and be able to communicate with all levels of the organization
- Ability to operate successfully in a cross-functional team
- Excellent presentation skills preferred
- A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes, and capabilities, enabling technologies and governance
- Understands the dynamics of corporate behavior and structure
- Knowledgeable in current and future policies, practices, trends, and information affecting the assigned area
- Adapts quickly when facing new problems, relentless and versatile learner, open to change
- Analyzes both successes and failures for clues to improvement
- Experimental and will try anything to find solutions, enjoys the challenge of unfamiliar tasks, quickly grasps the essence and the underlying structure of anything
- Preferred Computer Skills/ Programs: Visio, BPMN Add on, All Fusion Process Modeling Tool, Microsoft Office Suite, Signavio, Robotics Process Automation
