MarketSource Inc.

Business Operations

• Model sales, marketing, and other business processes utilizing software to measure processes to identify and present bottlenecks and inefficiencies, and how the process can be streamlined for improved efficiency and effectiveness
• Establish work measurement programs to develop standards for efficient utilization of field team and support team
• Design and implement operational methods that promote overall efficiency and reduce costs
• Work closely with support teams to identify gaps, and redundancies, ultimately optimizing and developing prescribed solutions for process improvement
• Conduct data gathering, Workflow, and Process mapping
• Prepare and document business and technical requirements
• Initiate and conduct process improvement analysis (what to automate, what to change, what to eliminate)
• Build and maintain productive customer relationships with program management
• Evaluate appropriate business processes and methods and utilize them daily to ensure results
• Challenge process issues and those working on projects to develop efficient resolution
• Set clear objectives and measures to achieve results while monitoring progress; build avenues for feedback and loops quality assurance into work
• Gain first-hand knowledge to further products and services for the customer

Business Process Engineer

Manager

• Provide day-to-day management of all team resources (technologists and asset coordinators)
• Lead the team in the development of departmental work including RFP/Proposal support, new client program development/launches, continuous improvement workshops, change management, standard operating procedures, and technology operations
• Regular management of work requests
• Resource management of work designated to become a project
• Project and portfolio management of the Retail Book of Work
• Mentor team and direct reports on tools and techniques to eliminate non-value add activities and process variation to improve quality, productivity, and client satisfaction
• Provide leadership to cross-functional and cross-site teams through influence
• Monitor and coach team on client communication, interpersonal communication and documentation
• Establish annual performance goals and support team in achieving goals by providing both positive and constructive feedback

IS Manager – IT Business Solutions

Business Development Rep

• Foster a culture of accountability, collaboration, and continuous improvement among business development professionals
• Instill a high-performance, results-driven mindset across the team
• Support professional growth and succession planning within the business development function
• Develop and execute business development strategies aligned with MarketSource’s sales acceleration and customer experience solutions
• Personally engage in high-value sales opportunities, including prospecting, outreach, and managing the full enterprise/RFP sales lifecycle
• Ensure adherence to MarketSource’s standardized sales processes
• Lead strategic planning efforts to align MarketSource targets with company priorities
• Build and maintain trusted relationships with C-suite and senior business leaders
• Stay abreast of industry trends, emerging technologies, and competitive intelligence to inform strategy
• Represent MarketSource at industry events, conferences, and client engagements

VP, Business Development

QA Engineer

• Design, operationalize, and execute managed sales and customer experience solutions
• Deliver measurable improvements in business outcomes
• Work together to make others successful and create opportunities for clients

QA Manager

Recruitment

• Responsible for recruiting and evaluating job candidates
• Coordinating with recruiters and hiring managers
• Support sourcing and qualifying top sales talent to meet hiring needs and team goals
• Utilizes various recruitment tools and methods to source
• Execute the recruiting process, develop search strategies, sources internal and external databases (including but not limited to proactive networking, cold calling, resume mining, database searching etc.)
• Reviews resumes, prescreens, behavioral interviewing candidates to assess that applicants meet position requirements and to identify qualified candidates
• Educate candidates on all aspects of the opportunity and will administer assessment exams
• Refers pre-qualified candidates to Recruiters to close the candidate on the opportunity
• Build and maintain networks to find qualified candidates
• Collaborate and build relationships with Recruiters and Sales leaders on a regular basis, to understand expectations, fulfill hiring needs, team goals and build an effective sourcing strategy to ensure client satisfaction is a priority
• Communicate proactively and consistently with candidates, recruiters and hiring managers and field employees to establish rapport, gauge morale, throughout the course of the search to source new candidates and to collectively deliver the best possible recruitment experience
• Maintain all pertinent applicant and interview data in the Applicant Tracking System (ATS) to include updating records, status changes, edit templates, edit personnel information, create/print reports and other duties
• Assist Recruiters and Recruiting Managers with day-to-day responsibilities, including reporting
• Learn how to execute successful recruiting process from start (source) to finish (hire) using a vast set of best practices, guides and tools

Recruiter Trainee

Software Engineer

• Analyze and design program requirements by consulting with end users to determine scope, objectives, and specifications.
• Create detailed design specifications for new programs or enhancements, including logical/physical design, outputs, screens, and workflows.
• Estimate work effort for program requests or enhancements when assigned.
• Document and review system requirements (data, workflow, processes, hardware/software environment, interfaces, checks/controls, outputs).
• Write and modify code for new and existing programs based on requirements and design specifications.
• Test and debug code, performing incremental testing, troubleshooting errors, and revising programs as needed.
• Conduct program and regression testing, developing and executing test plans, identifying inconsistencies, and documenting results.
• Implement and support programs, including installation, go-live monitoring, training, upgrades, and ongoing enhancements.
• Document program development and testing processes, including logic, changes, corrections, and support details.
• Participate in project activities, meeting timelines, creating/maintaining project files, and providing technical support and status reports.
• Resolve problems with urgency, escalating issues as needed, ensuring quality end-user service, and documenting resolutions.
• Provide feedback and recommend improvements, analyzing recurring problems and assisting in creating/updating procedures for issue resolution.

Programmer Analyst

• Provide and ensure the highest level of customer service to external customers, executive leadership, corporate and field employees
• Model sales, marketing, and other business processes utilizing software to measure processes and identify bottlenecks and inefficiencies
• Establish work measurement programs to develop standards for efficient utilization of field team and support team
• Design and implement operational methods that promote efficiency and reduce costs
• Work closely with support teams to identify gaps and redundancies and develop prescribed solutions for process improvement
• Conduct data gathering, workflow, and process mapping
• Prepare and document business and technical requirements
• Initiate and conduct process improvement analysis (what to automate, what to change, what to eliminate)
• Build and maintain productive customer relationships with program management
• Evaluate business processes and methods and utilize them daily to ensure results
• Set clear objectives and measures, monitor progress, and build feedback and quality assurance loops
• Gain first-hand knowledge to further products and services for the customer
• Projects include process modeling, gap analysis, technical requirements, change management, SOPs, optimization and best practices

Human Resources

• Serve as the primary HR consultant to assigned customer base providing tactical HR support
• Coach and support management on performance management and employee relations
• Support management with EOAs ensuring business cases and impact analysis
• Administer accommodations and LOAs timely and appropriately
• Build consultative relationships with leadership and implement HR initiatives
• Participate in program implementation and job description creation
• Support employee engagement activities and deliver excellent employee experience
• Advise management on employment laws and company policies to manage risk
• Create and deliver HR presentations to ensure policy and legal adherence
• Identify training needs and coordinate with Learning & Development
• Maintain knowledge of legal requirements to reduce legal risk and ensure compliance
• Recommend new HR approaches, policies, and procedures for improvement
• Deliver project work aligned with business objectives

HR Generalist

Accountant

• MarketSource delivers integrated sales solutions by hiring, training and managing industry-specific professionals for iconic brands
• Designs and executes sales and training solutions for B2B and retail space
• Senior Accountant will manage month-end close, billing and collections, and financial reporting
• Requires adherence to corporate policies, tight deadlines, and experience in budgeting, forecasting, consolidations, and audits
• Strong budgeting systems experience and technical background to enhance financial systems and processes