MAPFRE

Insurance

• Auto Damage Claim Rep (Hybrid or Remote) at MAPFRE Insurance – adjust 1st party Express claims for Auto Physical Damage.
• Hybrid/Remote role with 2 in-office days required in Webster, MA; remote possible.
• In this role you will be responsible for adjusting 1st party Express claims for Auto Physical Damage through screening losses, determining coverage exposures, and settlements.
• Communication - Assure written and verbal communications are timely, professional and empathetic.
• Customer Service – Deliver service to customers and agents aligned with contribution to the Departmental tNPS score
• Telephone Management - Effectively manage ACD telephone system/features by complying with message retrieval, Log In/Log Out, AUX and ACW expectations and standards.
• Contact - Ensure all parties involved in a loss are contacted to identify claim exposures.
• Programs – Maximize utilization of preferred vendors and repair/appraisals channels.
• Complaint Resolution - Take steps to avoid consumer complaints such as AG or DOI and mitigate bad faith allegations.
• Ensure timely and comprehensive responses to complaints with supervisory oversight.
• Fraud Identification - Identify potentially fraudulent claims for transfer with Supervisory input.
• Embrace and effectively manage a team centric approach

Auto Damage Insurance Claims Representative

Consultant

• The Claim Consultant – Commercial/Complex will require working with a high level of independence handling high exposure claims and litigation potentially in multiple lines of coverage (e.g. Personal/Commercial, Homeowner liability, Environmental, Life and OTA losses to include GL).
• Responsibilities: Responsible for all components of the adjustment process including multi-jurisdictional coverage analysis, liability and damage investigation, claim evaluation, negotiation and litigation/arbitration management with a demonstrated ability to properly manage expenses.
• Participate in the training of other claims personnel.
• Knowledge/Skills: Frequent oral and written communication with customers is required and should be timely and professional.
• Must be able to interact with defense counsel and be an active participant in the handling and settlement of assigned cases.
• Working knowledge of multi-state policies.

Auto Damage Insurance Claims Representative

Claim Consultant - Commercial/Complex