MAPFRE

Insurance

• Adjusting 1st party Express claims for Auto Physical Damage
• Assuring timely, professional, and empathetic communications
• Delivering customer service aligned with departmental score
• Effectively managing ACD telephone system/features
• Ensuring all parties involved in a loss are contacted
• Maximizing the utilization of preferred vendors and repair/appraisals channels
• Taking steps to avoid consumer complaints
• Identifying potentially fraudulent claims

Auto Damage Insurance Claim Rep

Business Intelligence Developer

• Build and maintain datasets for enterprise reporting and analytics.
• Perform exploratory data analysis, data manipulation, and modeling to support business deliverables.
• Facilitate meetings to define and document requirements for future reporting and visualizations.
• Consult with teams across the organization to ensure data quality and accessibility.
• Provide actionable recommendations based on your analysis.

Business Intelligence Analyst II – Senior Level Considered

• Handle/service Vehicle Service Contracts (VSC) within the Claims Department.
• Ensure timely, effective and efficient completion of all VSC claims.
• Produce and maintain quality customer service to all aspects of Century’s clientele.
• Maintain the time of answered incoming claim calls to 60 seconds or less.
• Effectively adjudicate 20-30 claims per day.
• Maintain an average of 40+ calls per day.
• Respond promptly, effectively, and professionally to all claim telephone inquiries.
• Handle all extraordinary claim, customer, or client issues to a successful conclusion.
• Maintain positive working relationships internally and externally.
• Work closely with the Claims Lead and promptly resolve customer and/or client claims issues.
• Special projects or other duties as assigned.

Claims Adjuster

• Adjusting 1st party Express claims for Auto Physical Damage
• Screening losses, determining coverage exposures, and settlements
• Assuring written and verbal communications are timely, professional, and empathetic
• Delivering service to customers and agents aligned with departmental tNPS score
• Managing ACD telephone system/features by complying with expectations and standards
• Ensuring all parties involved in a loss are contacted to identify claim exposures
• Maximizing utilization of preferred vendors and repair/appraisal channels
• Taking steps to avoid consumer complaints

Auto Damage Insurance Claim Representative

• Auto Damage Claim Rep (Hybrid or Remote) at MAPFRE Insurance – adjust 1st party Express claims for Auto Physical Damage.
• Hybrid/Remote role with 2 in-office days required in Webster, MA; remote possible.
• In this role you will be responsible for adjusting 1st party Express claims for Auto Physical Damage through screening losses, determining coverage exposures, and settlements.
• Communication - Assure written and verbal communications are timely, professional and empathetic.
• Customer Service – Deliver service to customers and agents aligned with contribution to the Departmental tNPS score
• Telephone Management - Effectively manage ACD telephone system/features by complying with message retrieval, Log In/Log Out, AUX and ACW expectations and standards.
• Contact - Ensure all parties involved in a loss are contacted to identify claim exposures.
• Programs – Maximize utilization of preferred vendors and repair/appraisals channels.
• Complaint Resolution - Take steps to avoid consumer complaints such as AG or DOI and mitigate bad faith allegations.
• Ensure timely and comprehensive responses to complaints with supervisory oversight.
• Fraud Identification - Identify potentially fraudulent claims for transfer with Supervisory input.
• Embrace and effectively manage a team centric approach

Auto Damage Insurance Claims Representative

Consultant

• The Claim Consultant – Commercial/Complex will require working with a high level of independence handling high exposure claims and litigation potentially in multiple lines of coverage (e.g. Personal/Commercial, Homeowner liability, Environmental, Life and OTA losses to include GL).
• Responsibilities: Responsible for all components of the adjustment process including multi-jurisdictional coverage analysis, liability and damage investigation, claim evaluation, negotiation and litigation/arbitration management with a demonstrated ability to properly manage expenses.
• Participate in the training of other claims personnel.
• Knowledge/Skills: Frequent oral and written communication with customers is required and should be timely and professional.
• Must be able to interact with defense counsel and be an active participant in the handling and settlement of assigned cases.
• Working knowledge of multi-state policies.

Auto Damage Insurance Claim Rep

Business Intelligence Analyst II – Senior Level Considered

Claims Adjuster

Auto Damage Insurance Claim Representative

Auto Damage Insurance Claims Representative

Claim Consultant - Commercial/Complex