MAPEI USA

Customer Support

• Process customer orders ensuring accurate and timely order entry, assign appropriate ship date, and shipping location.
• Resolve credit hold issues with customers, accounting department, and sales. Scan order documents into the optical storage system.
• Apply barcodes to documents and scan order documents into the optical storage system.
• Coordinate with customers and the shipping department to optimize freight costs and resolve delivery issues.
• Process Service-Related Complaints (SRC), and ensure complete resolution.
• Manage customer returns in accordance with standard procedures.
• Adhere to all policies, procedures and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company.
• Perform other duties as assigned.

Customer and Sales Support Representative

Account Executive

• Achieve and exceed sales targets as outlined by the Company
• Prepare and deliver persuasive presentations to both prospective and existing customers, showcasing MAPEI's value and solutions
• Build and nurture relationships with key purchasing decision-makers, ensuring exceptional customer satisfaction and retention
• Identify and recommend tailored solutions from MAPEI's portfolio to address customer business needs effectively
• Generate and maintain a robust pipeline of prospective customers using various sources, including industry directories, trade shows, online platforms, and market research
• Gather and provide market intelligence on customer preferences, competitive activity, and emerging trends, offering insights for product innovation and market strategy
• Represent the Company at industry trade shows, networking events, and customer meetings to promote MAPEI’s brand and solutions
• Maintain a safe workspace, adhering to all safety and quality standards
• Perform other duties as required

Sales Representative, Concrete Admixtures

Sales

• Drive regional sales by managing representatives and executing strategic sales plans.
• Sell MAPEI products through distribution channels and directly to trained contractors.
• Develop forecasts, set sales goals, and oversee market analyses to determine pricing and strategies.
• Establish sales territories, quotas, and channel development activities.
• Deliver sales presentations and product demonstrations to key clients and prospects.
• Identify and develop new distribution and client opportunities for market penetration.
• Maintain client relationships, support negotiations, and close deals.
• Assess market needs, monitor competitors, and provide product recommendations.
• Prepare sales reports and track performance metrics.
• Recruit, train, and develop a high-performing sales team.
• Represent MAPEI at trade shows and industry meetings.
• Monitor regional expenditures and ensure alignment with budget.
• Maintain a safe workspace, adhering to all safety and quality standards.
• Perform other duties as required.

Regional Sales Manager

Business Development Rep

• Execute strategic sales and business development plans to drive profitable growth across assigned markets, product lines, and regions
• Identify, develop, and track project opportunities; influence specifications and position MAPEI solutions early in the project lifecycle
• Build and maintain strong relationships with AEC firms, design professionals, contractors, distributors, owners, and public authorities
• Partner with Sales Representatives to deliver presentations, product demonstrations, and consultative technical solutions
• Conduct market analysis to identify customer needs, industry trends, and competitive positioning
• Support product launches and go-to-market strategies in collaboration with Product Line Management and R&D
• Provide technical support through client education, jobsite visits, applicator training, and industry presentations (AIA/PDH)
• Expand networks of engineers, contractors, and industry influencers to increase market penetration and product specification
• Represent MAPEI at trade shows, industry events, and professional associations
• Collaborate cross-functionally to align strategy, share insights, and drive business results
• Adhere to all MAPEI policies, safety rules, and work procedures
• Perform assigned tasks in conformance with procedures and instructions established in the Business Management System (BMS) and in compliance with applicable Environmental, Health, and Safety (EHS) regulatory requirements

Customer and Sales Support Representative

Sales Representative, Concrete Admixtures

Regional Sales Manager

Business Development Leader – CRS, Hydropower & Renewables