MAPEI USA

Account Executive

• Achieve and exceed sales targets as outlined by the Company.
• Prepare and deliver persuasive presentations to both prospective and existing customers, showcasing MAPEI's value and solutions.
• Build and nurture relationships with key purchasing decision-makers, ensuring exceptional customer satisfaction and retention.
• Identify and recommend tailored solutions from MAPEI's portfolio to address customer business needs effectively.
• Generate and maintain a robust pipeline of prospective customers using various sources, including industry directories, trade shows, online platforms, and market research.
• Gather and provide market intelligence on customer preferences, competitive activity, and emerging trends, offering insights for product innovation and market strategy.
• Represent the Company at industry trade shows, networking events, and customer meetings to promote MAPEI’s brand and solutions.
• Maintain a safe workspace, adhering to all safety and quality standards.
• Perform other duties as required.

Territory Sales Representative – Construction and Restoration Systems

Field Engineer

• Assemble, install, calibrate, and maintain dispenser equipment, including electrical and mechanical components.
• Perform preventive and emergency repairs to ensure uptime and reliability.
• Assist customers with proper use and maintenance of equipment.
• Maintain service logs, equipment inventory, and ensure parts availability.
• Coordinate with your supervisor to plan efficient installation and service schedules.
• Partner with Sales Representatives to build and maintain professional customer relationships.
• Support product demand and service needs through timely, quality interactions.
• Call in delivery orders as needed and respond promptly to customer requests — overnight travel may be required.
• Plan and schedule daily, weekly, and monthly service work.
• Execute administrative duties including equipment ordering, expense reports, calibration tracking, and compliance documentation.
• Follow all company policies, work procedures, and safety regulations.
• Perform other duties as assigned.

Field Service Technician – Concrete Admixtures

Sales Representative, Concrete Admixtures – Southern CA

Technician

• Assemble, install, calibrate, and maintain dispenser equipment, including electrical and mechanical components.
• Perform preventive and emergency repairs to ensure uptime and reliability.
• Assist customers with proper use and maintenance of equipment.
• Maintain service logs, equipment inventory, and ensure parts availability.
• Coordinate with supervisor to plan efficient installation and service schedules.
• Partner with Sales Representatives to build and maintain professional customer relationships.
• Support product demand and service needs through timely, quality interactions.
• Call in delivery orders as needed and respond promptly to customer requests — overnight travel may be required.
• Plan and schedule daily, weekly, and monthly service work.
• Execute administrative duties including equipment ordering, expense reports, calibration tracking, and compliance documentation.
• Follow all company policies, work procedures, and safety regulations.
• Perform other duties as assigned.

Dispenser Service Technician – Concrete Admixtures

Customer Support

• Process customer orders ensuring accurate and timely order entry, assign appropriate ship date, and shipping location.
• Resolve credit hold issues with customers, accounting department, and sales. Scan order documents into the optical storage system.
• Apply barcodes to documents and scan order documents into the optical storage system.
• Coordinate with customers and the shipping department to optimize freight costs and resolve delivery issues.
• Process Service-Related Complaints (SRC), and ensure complete resolution.
• Manage customer returns in accordance with standard procedures.
• Adhere to all policies, procedures and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company.
• Perform other duties as assigned.

Customer and Sales Support Representative

• Achieve and exceed sales targets as outlined by the Company
• Prepare and deliver persuasive presentations to both prospective and existing customers, showcasing MAPEI's value and solutions
• Build and nurture relationships with key purchasing decision-makers, ensuring exceptional customer satisfaction and retention
• Identify and recommend tailored solutions from MAPEI's portfolio to address customer business needs effectively
• Generate and maintain a robust pipeline of prospective customers using various sources, including industry directories, trade shows, online platforms, and market research
• Gather and provide market intelligence on customer preferences, competitive activity, and emerging trends, offering insights for product innovation and market strategy
• Represent the Company at industry trade shows, networking events, and customer meetings to promote MAPEI’s brand and solutions
• Maintain a safe workspace, adhering to all safety and quality standards
• Perform other duties as required