MAPEI USA

Account Executive

• Achieve and exceed sales targets as outlined by the Company
• Prepare and deliver persuasive presentations to both prospective and existing customers, showcasing MAPEI's value and solutions
• Build and nurture relationships with key purchasing decision-makers, ensuring exceptional customer satisfaction and retention
• Identify and recommend tailored solutions from MAPEI's portfolio to address customer business needs effectively
• Generate and maintain a robust pipeline of prospective customers using various sources, including industry directories, trade shows, online platforms, and market research
• Gather and provide market intelligence on customer preferences, competitive activity, and emerging trends, offering insights for product innovation and market strategy
• Represent the Company at industry trade shows, networking events, and customer meetings to promote MAPEI’s brand and solutions
• Maintain a safe workspace, adhering to all safety and quality standards
• Perform other duties as required.

Admixtures Sales Representative

Customer Support

• Lead, coach, and develop the Customer Service team, including training, scheduling, performance management, and compliance with company policies.
• Build strong relationships with Sales, Operations, Shipping, and Accounting to ensure seamless customer experiences.
• Partner with Operations to maintain adequate inventory levels and support daily business and project needs.
• Direct order fulfilment processes (order entry, administration, shipping, tracking) to achieve on-time, accurate delivery.
• Manage key national accounts, monitoring inventory and ensuring service levels are consistently met or exceeded.
• Participate in daily production and planning meetings to review ship dates, backorders, and order revisions.
• Resolve escalated customer complaints, analyse root causes, and recommend process improvements.
• Collect and interpret sales, order, and inventory data to support business decisions and continuous improvement.
• Drive process, system, and technology enhancements in alignment with the National Customer Service Manager.
• Foster a culture of best practices, ongoing training, and cross-coverage to strengthen team performance.
• Conform with and abide by all regulations, policies, work procedures, safety rules and instructions.
• Performs other duties as requested or assigned.

Customer Service Manager, Admixtures

• Process customer orders ensuring accurate and timely order entry, assign appropriate ship date, and shipping location.
• Resolve credit hold issues with customers, accounting department, and sales. Scan order documents into the optical storage system.
• Apply barcodes to documents and scan order documents into the optical storage system.
• Coordinate with customers and the shipping department to optimize freight costs and resolve delivery issues.
• Process Service-Related Complaints (SRC), and ensure complete resolution.
• Manage customer returns in accordance with standard procedures.
• Adhere to all policies, procedures and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company.
• Perform other duties as assigned

Admixtures Sales Representative

Customer Service Manager, Admixtures

Customer Service Representative - West Chicago