Customer and Sales Support Representative

MAPEI USA

Customer Service and Logistics Specialist ensuring positive customer experience through accurate order processing. Partnering with Sales, Product Management, Accounting, and Operations to meet customer expectations.

Posted 6/8/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $28 per hourWebsite

About the role

Key responsibilities & impact

Process customer orders ensuring accurate and timely order entry, assign appropriate ship date, and shipping location.
Resolve credit hold issues with customers, accounting department, and sales. Scan order documents into the optical storage system.
Apply barcodes to documents and scan order documents into the optical storage system.
Coordinate with customers and the shipping department to optimize freight costs and resolve delivery issues.
Process Service-Related Complaints (SRC), and ensure complete resolution.
Manage customer returns in accordance with standard procedures.
Adhere to all policies, procedures and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company.
Perform other duties as assigned.

Requirements

What you’ll need

High school diploma or the equivalent plus a minimum of two years plus related experience and/or training.
Ability to work with a personal computer in a Windows environment.
Proficiency in Word, Excel, Outlook, and PowerPoint.

Benefits

Comp & perks

FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions.
17 Days of paid, sick and vacation time annually (days are prorated in year one).
401K retirement with up to 6% matching program.
Excellent dental, vision programs, flex spending accounts, employer paid life insurance and free tele-med physician services.
Various other company employee-centric perks initiatives; tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

order entrycredit resolutiondocument scanningbarcode applicationcustomer returns managementcomplaint resolutionquality management system (QMS)health and safety compliance

Soft Skills

customer coordinationproblem-solvingattention to detailorganizational skills