Maker

Customer Success Manager

• Build a trusted relationship with our clients, serving as their primary point of contact at Maker.
• Coordinate implementation, onboarding and training to ensure smooth communication between the client and the Maker team.
• Develop and execute CRO strategies by analyzing customer data, identifying conversion bottlenecks, and recommending optimizations.
• Monitor key performance metrics related to conversion rates, engagement, and retention, and provide insights to improve digital experiences on customer's websites.
• Set up and leverage A/B testing and experimentation to help clients optimize web content for improved user engagement and higher conversions.
• Communicate with our clients across a variety of channels, like Slack, Zoom, Intercom, etc.
• Strategically manage account escalations & provide timely resolutions.
• Optimize existing business processes and work on customer success initiatives to improve retention.
• Identify opportunities for upselling and cross-selling, enhancing customer experience and maximizing ROI through better engagement strategies.

Business Development Rep

• Qualify a high volume of mid-market opportunities over personalized emails and introductory calls
• Booking 16-18 meetings per month with mid-market DTC brands in outbound process.
• Log all activity in Salesforce and other CRM tool, maintaining clean data.
• Leverage AI and intent based tools for ABM campaigns.
• Work with the Demand Gen to develop customized pitches, demos, and overall sales strategy, based on the learnings you achieve from your high volume of sales cycles.

Business Development Representative

Account Executive

• Manage the sales process to ensure delivery against metrics
• Reach out to brands via personalized outreach through emails, calls, other mediums
• Work with your dedicated BDR to generate and qualify leads through the outbound process
• Work alongside dedicated outbound sales representatives to schedule and prepare for new business meetings
• Create narratives for sales campaigns based on market research, sales engagement metrics
• Engage in new client relationships by developing target customers at the C-suite, VP, and Director level at SMB and Mid-market ecommerce companies
• Maintain accurate and up-to-date customer information in Salesforce, ensuring data hygiene
• Understand data to create sales forecasts accurately, knowing what to work on and where to leverage support to close business.

Sales

• Own all plans and strategies for developing business and achieving the company’s sales goals
• Assists in the development of the sales plan
• Recruit, train, and manage a sales team
• Convert sales funnel into commercial success
• Drive greater results from a small but growing sales function
• Prepare forecasts and KPI reporting for the sales leaders, CRO, and upper management
• Build process and funnel for manual top-down reach out, onboarding, activation, and expansion
• Establish the inbound lead requirements needed to meet your sales objectives and manage/revamp the outbound sales plan
• Provide full visibility into the sales pipeline at every stage of development
• Establish and foster partnerships and relationships with key customers both externally and internally

Head of Sales

Ecommerce

• Design, develop, test, and deploy solutions based on best practices and client requirements
• Integrate and customize themes
• Collaborate with QA team for testing plans
• Troubleshoot eCommerce issues
• Build and deliver Shopify applications regularly
• Maintain an understanding of UI/UX concepts
• Work with latest design tools

Shopify Developer

Performance Marketing

• Create a robust marketing plan, working closely with key stakeholders.
• GTM strategy planning.
• Segment the market and develop a plan to acquire new clients using innovative online channels.
• Creating and scaling up outbound strategy.
• Creating successful ABM campaigns.
• Experience with email automation tools like outreach.io and CRM tools like Salesforce.
• Optimize our marketing automation and lead nurturing processes through email, content, and social channels.
• Manage various email campaigns, including the template designs, calls-to-action, and content used in our email campaigns.
• Grow new leads, including marketing-qualified leads, by converting site traffic through calls-to-action, landing pages, and lead generation content.

Demand Generation Lead

• Build a trusted relationship with our clients, serving as their primary point of contact.
• Coordinate implementation, onboarding and training to ensure smooth communication.
• Develop and execute CRO strategies by analyzing customer data, identifying conversion bottlenecks, and recommending optimizations.
• Monitor key performance metrics related to conversion rates, engagement, and retention, and provide insights to improve digital experiences.
• Set up and leverage A/B testing and experimentation to help clients optimize web content.
• Communicate with clients across a variety of channels, like Slack, Zoom, Intercom, etc.
• Strategically manage account escalations & provide timely resolutions.
• Optimize existing business processes and work on customer success initiatives.
• Identify opportunities for upselling and cross-selling, enhancing customer experience and maximizing ROI.