Customer Success Manager
Maker
full-time
Posted on:
Location Type: Remote
Location: California • United States
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About the role
- Build a trusted relationship with our clients, serving as their primary point of contact.
- Coordinate implementation, onboarding and training to ensure smooth communication.
- Develop and execute CRO strategies by analyzing customer data, identifying conversion bottlenecks, and recommending optimizations.
- Monitor key performance metrics related to conversion rates, engagement, and retention, and provide insights to improve digital experiences.
- Set up and leverage A/B testing and experimentation to help clients optimize web content.
- Communicate with clients across a variety of channels, like Slack, Zoom, Intercom, etc.
- Strategically manage account escalations & provide timely resolutions.
- Optimize existing business processes and work on customer success initiatives.
- Identify opportunities for upselling and cross-selling, enhancing customer experience and maximizing ROI.
Requirements
- 5+ years of proven Customer Success experience working in a SaaS or a Martech company.
- Experience with Conversion Rate Optimization (CRO), A/B testing tools.
- Strong analytical skills with the ability to interpret data using tools like GA4 or similar tools.
- Experience working with Google Analytics, Hotjar, Optimizely, VWO, or other CRO tools is highly preferred.
- Experience with eCommerce platforms like Shopify is a plus.
Benefits
- Work with the most iconic brands.
- Your ideas matter – inspire us!
- Learn and grow with a talented team.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessConversion Rate OptimizationA/B testingdata analysisupsellingcross-selling
Soft Skills
relationship buildingcommunicationproblem solvingstrategic managementanalytical thinking