Maker

Customer Success Manager

Maker

full-time

Posted on:

Location Type: Remote

Location: India

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Build a trusted relationship with our clients, serving as their primary point of contact at Maker.
  • Coordinate implementation, onboarding and training to ensure smooth communication between the client and the Maker team.
  • Develop and execute CRO strategies by analyzing customer data, identifying conversion bottlenecks, and recommending optimizations.
  • Monitor key performance metrics related to conversion rates, engagement, and retention, and provide insights to improve digital experiences on customer's websites.
  • Set up and leverage A/B testing and experimentation to help clients optimize web content for improved user engagement and higher conversions.
  • Communicate with our clients across a variety of channels, like Slack, Zoom, Intercom, etc.
  • Strategically manage account escalations & provide timely resolutions.
  • Optimize existing business processes and work on customer success initiatives to improve retention.
  • Identify opportunities for upselling and cross-selling, enhancing customer experience and maximizing ROI through better engagement strategies.

Requirements

  • 5+ years of proven Customer Success experience working in a SaaS or a Martech company.
  • Experience with Conversion Rate Optimization (CRO), A/B testing tools.
  • Strong analytical skills with the ability to interpret data using tools like GA4 or similar tools.
  • Experience working with Google Analytics, Hotjar, Optimizely, VWO, or other CRO tools is highly preferred.
  • Experience with eCommerce platforms like Shopify is a plus.
Benefits
  • Fully remote role / Work from home
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessConversion Rate OptimizationA/B testingdata analysisGoogle AnalyticsHotjarOptimizelyVWOeCommerceSaaS
Soft Skills
relationship buildingcommunicationproblem solvinganalytical thinkingstrategic managementclient managementprocess optimizationcustomer engagementtrainingcoordination