MAG (Airports Group)

Product Marketing

• Support the Head of Product Marketing in producing product marketing strategies and campaigns for CAVU’s B2C Escape Lounges and aether (the private terminal) across the globe (EMEA, APAC, AMER)
• Support on delivering the “go to market” plans for new and existing lounges, driving visitor numbers and increasing profitability
• Develop and execute B2C product marketing campaigns to drive product awareness and sales
• Use customer insights and competitor intelligence to develop product positioning and key messaging
• Conduct market research to understand customer needs and trends and analyse market data to make recommendations on product pricing and promotions
• Work closely with our Brand team to inform and build marketing activity
• Work collaboratively with a wide range of stakeholders, including our Product and regional Business Development teams
• Provide progress updates and performance measurement of marketing activity through tracking and measurement
• Be the evangelist, internally and externally, for CAVU’s ‘experience’ products and drive forward their success

Product Marketing Manager

Support Engineer

• Act as the first line of functional and platform-specific support for multiple booking engine systems within a cloud-native AWS environment
• Monitor and triage platform issues, ensuring timely investigation, resolution, and root cause analysis
• Work collaboratively with Engineering, QE teams as well all essential stakeholders within CAVU to escalate and track issues through to resolution
• Maintain and update technical documentation, support knowledge base, and runbooks
• Participate in incident reviews and contribute to post-mortem processes and continuous improvement plans
• Identify trends and propose automation opportunities or enhancements to reduce support overhead and improve platform reliability
• Provide regular status updates and performance metrics to internal stakeholders.

Support Analyst

Learning and Development

• Lead the planning and delivery of large-scale Talent Development Programmes
• Partner with our Talent Digital Optimisation Specialist to evolve systems, tools, and platforms
• Build operational excellence and continuous improvement across the business
• Use data and insight to shape decisions, programme design, and evaluation
• Translate data into compelling stories for stakeholders

Talent Development Operations Lead

Manager

• Preparing, cooking and delivering food in accordance with the agreed menu and CAVU Operating Procedures.
• Positively influencing the team and therefore maximising their efforts to perform in line with expectations.
• Balancing hands-on cooking time with administration requirements and team development.
• Ensuring the kitchen team work quickly and efficiently to produce food in high volumes with great attention to detail.
• Following recipes and/or product directions for preparing and cooking all varieties of foods.
• Working with the Commis Chef and Chef de Partie as appropriate to prepare foods to be cooked.
• Ensuring the food offering is presented to a high standard.
• Maintain the food offering ensuring presentation meets operating standards.
• Maintaining stock levels, receive delivery of supplies, ensure stored correctly, rotate and maintain.
• Completing required stock checks including temperature checks as per the required schedule and complete the appropriate documentation.
• Assisting with clearing and organising the kitchen ensuring a high standard of hygiene.
• Ensure floors are swept, mopped or vacuumed and ensure equipment is cleaned, sanitised and stored correctly.
• Disposing of waste, including recycling, in the appropriate manner and if required to remove it to the designated location.
• Liaising with subcontracted suppliers, Airline representatives, handling agents and booking agents to develop positive working relationships to ensure the efficient operation of the Units.
• Assisting in one to one training of new staff, including subcontracted supplier staff, in order to uphold the high level of presentation, hospitality and service.
• Working flexibly to the rota, typically shifts are confirmed at least one month in advance.

Kitchen Manager

Solutions Engineer

• Work across boundaries as a Solution Architect
• Design robust solutions for operational systems
• Contribute to systems for passenger & colleague journeys
• Support AI and analytics initiatives at MAG
• Involve in major transformation programmes to modernize platforms

Solution Architect

Operations

• Responsible for the day-to-day operational management of the ATC unit at East Midlands Airport
• Ensuring the safe, efficient, and compliant delivery of aerodrome and airspace services in line with CAA regulations and local procedures
• Provide leadership, guidance, and support to Watch Managers and operational staff
• Overseeing performance, staff development, and the maintenance of operational standards
• Coordinate operational activities, manage resources, respond to incidents, and ensure systems and infrastructure are fit for purpose
• Deliver local projects and operational changes, ensuring staff are trained and prepared

Operations Manager – Air Traffic Services

Analyst

• Supporting Trading Managers and Heads of E-commerce to optimise trading strategies through analysis of key markets
• Analysing pricing, discount and product changes, working collaboratively to improve performance
• Providing a suite of trading reports to inform daily and longer-term trading decisions
• Developing best practice approaches to working with complex and disparate datasets
• Creating clear, impactful data visualisations to highlight performance trends, risks and opportunities
• Building and maintaining commercial models, including scenario modelling for hypothetical trading situations
• Supporting the budget planning process, forecasting and in-year performance tracking
• Producing commercial reports and insight using Google Analytics, Power BI and SQL
• Sharing insight, skills and experience across the wider analyst community, promoting a strong “squad” mentality

Commercial Analyst

Revenue Operations

• Responsible for leading the optimisation strategy of our ecommerce journeys to improve conversion rate, user experience and drive overall business growth.
• Develop, lead and execute a comprehensive Conversion Rate Optimisation (CRO) strategy across all websites and devices to drive customer journey improvements and increase conversion & KPIs.
• Conduct in-depth opportunity analysis of user behaviour, customer journeys, and conversion funnels to identify optimisation opportunities.
• Work closely with key stakeholders (internal & external) to identify and prioritise UX pain points across the various existing & new user journeys & products aligned to business KPIs and targets.
• Regularly conduct and review website opportunity analysis to determine areas of focus for optimisation, driving the optimisation roadmap.
• Manage the relationship with key stakeholders including product, tech and UX to deliver a programme of CRO aligned to achieving commercial business KPI targets at both topline P&L level but also airport level, ultimately driving improvements in conversion rate
• Plan, execute, and analyze A/B and multivariate tests to optimize website elements, including copy, layout, forms, and calls-to-action (CTAs).
• Utilize testing platforms and tools to set up experiments, monitor performance, and derive actionable insights for iterative improvements.
• Interpret test results and make data-driven recommendations for ongoing optimisation efforts.
• Utilize web analytics tools (e.g., Google Analytics, Full story) to track key performance indicators (KPIs), such as conversion rates, bounce rates, and session duration.
• Generate reports and dashboards to monitor website performance, identify trends, and communicate insights to stakeholders.
• Conduct user research, surveys, and usability testing to gather qualitative feedback and identify areas for improvement.
• Collaborate with UX/UI designers to enhance the user experience and usability of digital properties through iterative design improvements, helping to shape industry leading, innovative experiences for our customers.
• Conduct heuristic evaluations and UX audits to identify usability issues and friction points in the conversion process.
• Implement best practices for responsive design, accessibility, and mobile optimization to optimize user engagement and conversion rates across devices, whilst influencing adoption across wider CAVU business.
• Chair regular weekly, monthly and quarterly meetings with stakeholders across the business ensuring an aligned roadmap delivered at pace to ensure delivery of growth targets.
• Partner with development teams to implement CRO enhancements, track performance metrics, and troubleshoot technical issues.
• Foster a culture of experimentation and continuous improvement by sharing insights, best practices, and success stories across the organization.
• Be the CRO expert lead across all Ecommerce activity working alongside the wider Ecommerce Department and Digital product teams and strive to continuously enhance the Customer Experience.
• Stay at the leading edge of trends in Digital Optimisation and UX design.
• Deputise for Head of Ecommerce when required.

CRO Manager

• Work collaboratively with the project delivery teams to apply the controls, governance and standards
• Provide early visibility of risks, issues and slippages
• Support several projects simultaneously across different areas of Technology
• Influence project managers to complete assurance activities on time and to a high-quality level

PMO Analyst

Financial Planning and Analysis

• Provide comprehensive finance support to senior stakeholders across Group Services
• Build key relationships with their teams
• Provide decision making support through financial information reporting, analysis and recommendations
• Maintain a strong system of financial controls
• Support and influence development and delivery of Group Services Business Plan and BAU activity

Associate Finance Business Partner

• Provide oversight of capacity analysis undertaken across the three airports
• Ensure analysis and modelling by Capacity Planners/Analysts is robust and consistent
• Develop and provide governance to MAG’s suite of analysis models in Capacity Planning
• Explore and evaluate new tools and methodologies to improve efficiency and insight capability
• Provide expert analytical advice to the Business on capacity issues and recommendations.

Senior Capacity Analyst

Customer Support

• Providing prompt, professional responses to customer queries and complaints across all channels
• Supporting customers with existing reservations, including amendments, cancellations and related enquiries
• Identifying and converting sales opportunities through service interactions
• Accurately managing customer details and bookings across multiple systems
• Building strong product knowledge to resolve queries efficiently and confidently
• Sharing customer insights, trends and feedback to help improve services
• Working collaboratively with internal teams to deliver a joined-up experience
• Managing your time effectively and prioritising tasks in a busy environment

Customer Service Agent – Commercial

• Lead the team responsible for processing all Technology-related financial requests and orders
• Manage budgets, contracts, and financial reporting across multiple technology functions
• Oversee financial reporting, month-end adjustments, and variance analysis
• Lead on budgeting and forecasting processes
• Manage IT contracts from a financial and expiry perspective
• Manage supplier relationships and account reconciliation
• Drive process improvements and efficiencies
• Line management of 1–2 team members

IT Finance Manager – OPEX

• Lead and manage the monthly close, ensuring all reporting obligations are met
• Ensure compliance with MAG’s management and statutory reporting requirements
• Participate in and help plan all audit activities, ensuring all actions are completed to timescales
• Drive cultural and performance improvements across Finance
• Support development and implementation of finance policies and procedures
• Ensure audit recommendations (internal and external) are actioned
• Mentor and develop your team, providing structure and guidance
• Contribute to SLA and KPI development
• Improve financial processes, procedures, and internal controls to support future growth

Finance Manager

Compliance

• To provide London Stansted with an essential customer focused identity management and access control service ensuring that all persons being granted access to the airports Critical Part, Airside areas and other Landside controlled areas meet the required MAG security standards and any regulatory requirements specified by the Department for Transport (DfT).
• To authenticate all information received in connection with individual ID pass applications and maintain appropriate ongoing access amendment for pass holders.
• Ensure correct recording of all data within data protection guidelines and the correct application of current security standards and regulations specified by the DfT to fully comply with all requirements.
• Provide speedy resolution to stakeholder requests and the building of excellent relationships with all interested parties.