MAG (Airports Group)

Manager

• Accountable for the safe, compliant and value-driven lifecycle management of airfield technical assets
• Ensure asset management decisions balance risk, cost, performance and safety
• Act as Senior Technical Authority for Air Traffic Engineering (CNS) and AGL
• Maintain CAA Approved Maintenance Organisation (AMO) status
• Ensure compliance with applicable CAA CAPs, ICAO Annexes, EASA/UK regulatory frameworks
• Embed a strong safety culture
• Leadership of asset management policy and translating into clear technical strategies
• Risk-led decision making ensuring maintenance, renewal and investment decisions are evidence-based
• Own end-to-end lifecycle of airfield technical assets from specification to disposal
• Strategic ownership of the airfield technical capital investment programme
• Provide clear asset performance, risk and compliance assurance to senior leadership
• Drive continuous improvement through audits, inspections, and stakeholder feedback

Airfield Technical Manager

Customer Support

• Meet and greet customers at key touch points throughout their journey.
• Respond to customer needs to advise, support, direct, and resolve issues, providing empathy and assurance to customer problems.
• Overseeing the hosting of E-gates in the immigration area, assisting arriving passengers through the immigration process, working alongside UK Border Force.
• To operate access control posts across the airport, allowing access to those authorised.
• To complete compliance and security patrols around the airport, completing security, health and safety and basic asset availability checks.
• To operate information desks, providing information and assistance to customers.
• Queue & crowd control at various touchpoints across the airport, including Check-in, pre-security, Immigration and Baggage Reclaim.
• To complete other regulatory checks.
• To support the implementation and provide guidance during contingencies, e.g. Fire alarm, TTS failure.
• Under instruction from the Customer Experience Manager/Airport Duty Manager, to support the deployment of emergency incident response and contingency plans.
• Providing initial first aid response and liaison with emergency services.
• To be fully up to date regarding policy, procedure, process, and company updates.
• Take pride in the Airport and resolve or report any issues to the relevant parties as required.
• Interact with 3rd parties to ensure customer issues are seen through to the point of completion.

Customer Experience Ambassador

Community Manager

• Deliver relevant aspects of the Group Sustainability Strategy at an airport level
• Develop and inform airport community programmes
• Work with external stakeholders to deliver community support projects
• Deliver implementation of community mitigation schemes
• Support formal engagement with key community stakeholders through forums and consultative committees
• Represent the airport at community events in the towns and villages close to the airport

Airfield Technical Manager

Customer Experience Ambassador

Community Engagement Manager