Retail Transformation Manager

MAG (Airports Group)

Head of Retail Transformation at London Stansted Airport focusing on retail strategy and significant commercial growth. Leading transformation programme to enhance passenger experience with large-scale retail projects.

Posted 7/17/2026full-timeLondon • 🇬🇧 United KingdomSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading large-scale retail and transformation programmes, with a strong focus on commercial strategy and stakeholder engagement. Proven ability to manage complex projects and deliver against ambitious financial targets while enhancing customer experience.

Highest-signal resume keywords

Retail Strategy DevelopmentStakeholder Relationship ManagementComplex Project ManagementCommercial AcumenTender Process Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retail Programme LeadershipBusiness Case DevelopmentFinancial Target AchievementSupplier EngagementProject Delivery

Soft Skills

Influencing Senior StakeholdersCommunication SkillsAnalytical Problem-SolvingPresentation SkillsRelationship Building

Industry Keywords

RetailCommercialAviationTransformationInfrastructure

About the role

Key responsibilities & impact

Lead the retail workstream within London Stansted Airport's Transformation Programme, ensuring our future retail proposition delivers against both our commercial strategy and long-term business objectives.
Work closely with the Retail Director, Commercial teams and Transformation Programme, acting as the key link between retail operations and major capital projects.
Oversee the delivery of a retail strategy that supports passenger growth from 30 million to over 43 million passengers by FY34.
Create 40 new retail units and expand the airport's airside retail footprint to 20,000sqm.
Manage complex programmes, lead major tender processes and ensure commercial opportunities are maximised throughout the transformation journey.
Transition into the role of Head of Retail, leading the Retail Category team to drive continued commercial performance.

Requirements

What you’ll need

Significant experience leading large-scale retail, commercial or transformation programmes within complex, customer-focused environments.
A proven ability to influence senior stakeholders and build strong relationships across multiple business functions.
Extensive experience managing complex projects from strategy through to delivery, balancing commercial priorities with operational requirements.
Strong commercial acumen, with experience developing business cases and delivering against ambitious financial targets.
Experience managing competitive tender processes, supplier engagement and commercial negotiations.
The ability to work effectively within live operational environments, balancing customer experience with project delivery.
Excellent communication and presentation skills, with confidence presenting complex information to senior leadership teams.
Strong analytical and problem-solving skills, with the ability to manage competing priorities and resolve complex challenges.
Experience working with retailers, contractors, consultants and external partners at senior level.
Ideally, over 10 years' experience in retail, commercial, aviation, infrastructure or major transformation environments.

Benefits

Comp & perks

Annual bonus scheme
Flexible and generous company pension with employer contributions of up to 8%
24 days holiday plus bank holidays
Free parking
Subsidised public transport
Wide range of company discounts
Two paid volunteering days each year
24/7 Virtual GP service
Care Concierge support service