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Landside Operations Duty Manager
MAG (Airports Group)Landside Operations Duty Manager ensuring customer experience for meet & greet and self-park products. Managing health & safety requirements and promoting operational efficiency at East Midlands Airport.
About the role
Key responsibilities & impact- Responsible for the customer end to end journey for meet & greet and self-park products
- Ensuring regular communications are delivered to all colleagues in a timely and engaging manner ensuring accessibility and consistency
- Supporting with engagement action plans and working towards achieving the departmental target
- Managing all operational Health & Safety requirements (including risk assessments) and develop a safety focussed culture within the operational delivery teams
- Promoting a culture of continuous improvement and encourage innovation to improve operational efficiency and customer experience
- Translating colleague feedback and ideas into practical solutions which can be adopted by the operation
Requirements
What you’ll need- Excellent leadership skills through coaching and development
- Experience in all MS packages
- Able to analyse and interpret data to make informed decisions
- Advocate for change and supporting the team through any process improvements
- Excellent communication skills both verbally and written
- Ability to partner with others be flexible and have a “can do attitude”
- Full Valid driver’s license with a maximum of 6 points
Benefits
Comp & perks- Huge range of company discounts
- Free Virtual GP service, available 24 hours a day, 7 days a week
- Care Concierge service
- Two volunteering days per year
- Staff parking
- Competitive company pension scheme
- Staff uniform
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisrisk assessment
Soft Skills
leadershipcoachingcommunicationflexibilityproblem-solvinginnovationteam collaborationcustomer focuschange advocacyengagement
Certifications
valid driver's license