Lumivero

Product Marketing

• Develop clear and compelling product messaging that articulates the value of Lumivero’s risk and decision analytics solutions for diverse audiences.
• Lead creation and maintenance of product content, including website copy, demos, webinars, whitepapers, and sales collateral.
• Craft positioning and messaging strategies for communications and campaigns supporting product launches, updates, and customer engagement.
• Collaborate with creative and content teams to produce engaging assets that educate users and highlight real-world applications of Monte Carlo simulation, forecasting, and decision modeling.
• Partner with Product, Release Operations, and Marketing teams to execute successful launches for new features and versions across the risk and decision portfolio.
• Develop and implement go-to-market strategies, including campaign planning, timelines, and deliverables.
• Support internal enablement by equipping Sales, Success, and Partner teams with messaging, content, and competitive insights to effectively communicate value.
• Work closely with Product Management to analyze customer behavior and identify opportunities to improve onboarding, retention, and engagement.
• Conduct data-driven assessments of the customer journey to uncover growth levers—expansion, cross-sell, and advocacy.
• Collaborate with Customer Success to collect and act on feedback from key industry users, academic partners, and enterprise accounts.
• Serve as the voice of the risk and decision analytics user across Lumivero, ensuring their needs are reflected in roadmap priorities and messaging.
• Support Demand Generation and Campaign Marketing with product-focused positioning for lead acquisition, conversion, and upsell campaigns.
• Partner with Engineering and Product teams to ensure technical documentation and training materials remain accurate and relevant.
• Lead ongoing competitive intelligence to monitor market trends, emerging simulation and risk technologies, and competitor positioning in quantitative analysis software.
• Partner with Product and Marketing leadership to translate insights into actionable recommendations that influence roadmap, pricing, and go-to-market strategies.
• Maintain an active pulse on industry conversations, analyst coverage, and professional communities in risk management, project controls, and decision analysis to identify opportunities for differentiation and thought leadership.

Product Marketing Manager

Account Manager

• Act as the primary relationship manager and liaison between key customers and Lumivero.
• Work with cross-functional teams to maintain client satisfaction and trust to expand the footprint, introduce new software products and increase wallet share.
• Manage the full sales cycle with customers using a consultative, relationship-driven approach.
• Identify and size revenue opportunities by account, roadblocks to expanding or retaining revenue and facilitate with internal teams to build winning strategies.
• Define a relationship strategy within each account.
• Achieve the quarterly and annual revenue targets set by the company and manage and document pipeline and forecast in a CRM.
• Provide summaries to management regarding revenue opportunities and risks, and any product feedback or insights from our top clients.

• Act as the primary relationship manager and liaison between key customers and Lumivero.
• Work with cross-functional teams to maintain client satisfaction and trust to expand the footprint,
• introduce new software products and increase wallet share.
• Manage the full sales cycle with customers using a consultative, relationship-driven approach.
• Identify and size revenue opportunities by account, roadblocks to expanding or retaining revenue and facilitate with internal teams to build winning strategies.
• Define a relationship strategy within each account.
• Achieve the quarterly and annual revenue targets set by the company and manage and document pipeline and forecast in a CRM.
• Provide summaries to management regarding revenue opportunities and risks, and any product feedback or insights from our top clients.

Salesforce Administrator

• All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules across multiple Salesforce Orgs
• Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• Manage integrations with third-party tools (e.g., Marketo, Netsuite, Zuora, Docusign, Linkedin, etc.)
• Execute bulk data loads and extracts (Data Loader) and create SOQL-driven datasets to enable accurate reporting and analysis.
• Provide support for users resolving complex issues.
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Technical documentation
• Sandbox environment management
• DevOps/release management experience
• Proactive system maintenance, including security reviews, release updates, health check, and Optimizer

Senior Salesforce Administrator

Implementation Specialist

• Lead end-to-end technical onboarding and implementation for new clients, serving as project lead from kickoff through go-live
• Partner with clients to understand business needs and develop tailored implementation plans aligned to their use cases
• Analyze business processes, gather and prioritize requirements, and deliver end-user training as defined by Statements of Work
• Manage implementation project plans, timelines, and cross-functional coordination to ensure high-quality, on-time delivery
• Collaborate closely with Sales, Product, DevOps, Support, and Community teams throughout the implementation lifecycle
• Provide intermediate and advanced post-onboarding training on complex product features
• Identify, troubleshoot, and resolve implementation issues while proactively mitigating risk
• Conduct quality assurance, testing, and User Acceptance Testing to ensure product readiness and client satisfaction
• Maintain deep product knowledge, assist with testing new features, and document evolving best practices
• Serve as the Voice of the Customer by sharing feedback that informs product improvements and roadmap decisions
• Provide Level II customer support on product usage and best practices
• Support the sales process as a subject matter expert, including product demonstrations and RFP responses

Customer Support

• Respond to member inquiries with clear, professional communication and correct grammar.
• Guide members through product usage with accurate, concise instructions.
• Ensure timely follow-up on open tickets, especially when awaiting member responses.
• Collaborate with members and engineering to identify, reproduce, and troubleshoot software issues.
• Participate in internal product testing as needed.
• Assist Sales and Success Managers in identifying and resolving product-related issues.
• Develop and maintain strong knowledge of all product features and functionalities.
• Contribute to both internal and external knowledge bases to improve self-service support.
• Monitor and analyze support trends to identify opportunities for product improvements or process changes.
• Generate creative ideas to reduce ticket volume and enhance the support experience.
• Create helpful content (e.g., FAQs) for students, site supervisors, and faculty.
• Quickly identify and act on potential compliance or critical issues.
• Proactively monitor ticket patterns and identify possible account risk factors.
• Pinpoint root causes of recurring issues and work closely with the Success team to mitigate risks.
• Escalate urgent matters following established procedures to appropriate internal teams.

Product Marketing Manager

Account Manager

Account Manager

Account Manager

Senior Salesforce Administrator

Implementation Specialist

Customer Support Representative