LUMBRA RISK ADVISORS, LLC

Account Executive

• Collaborate with Producers to analyze client needs, coverage forms, and quotations, offering technical guidance that supports sound recommendations.
• Manage group accounts with employee populations ranging from 5 to 200 lives, ensuring high quality service and proactive oversight.
• Oversee all aspects of group account management, maintaining compliance, accuracy, and strong client satisfaction.
• Schedule and lead client meetings, fostering trusted relationships and gaining a deep understanding of client goals.
• Prepare presentations for new business and renewal accounts, clearly communicating our value and strategy.
• Process renewals and applications, ensuring timely submissions and thorough follow up with carriers.
• Review invoices and policy change information, facilitating corrections and maintaining data integrity.
• Respond promptly to client inquiries and requests to uphold a superior standard of service.
• Proactively identify opportunities to preserve accounts, support retention initiatives, and maintain financial equity for the agency.

Benefits Account Executive

Producer

• Actively manage leads and prospective clients on a daily basis and utilizes the Agency’s technology for tracking leads, activities and action items
• Meet production goals/requirements as set by the Agency
• Conducts research of external information
• Ensure and anticipate accurate and timely servicing of client needs on a diverse book of commercial lines insurance business
• Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
• Identify prospective clients, obtain and maintain data about their financial resources and needs
• Utilize appropriate resources for initial and ongoing prospect sales meetings and proposals
• Prepare and conduct sales presentations to prospective and existing customers on new and renewal business
• Maintain thorough knowledge in market, industry, and economic and administrative trends to better serve customers
• Design insurance programs, recommend coverages, and change and/or implement client programs
• Presents the solutions to clients and negotiates compensation effectively
• Creates a client-specific business plan to ensure growth, retention, and cross-sell goals are met
• Ensures quality of deliverables and enforcement of critical deadlines through effective communication
• Leads communication between the client and the service team members
• Generates accurate budget projections, monitors progress and provides updates to leadership
• Seeks feedback on firm’s execution of renewals through ongoing client dialogue
• Maintain a strong understanding of Property & Casualty coverages
• Maintain expert knowledge of one of more specialty industry groups
• Contact prospective clients and explain features and merits of policies offered
• Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts
• Obtain and maintain all licensing and continued education requirements
• Develops and maintains relationships with clients, prospects, carriers, vendors and other firm advisors/employees

Account Manager

• Ability to handle complex accounts
• Cross-selling to existing and new clients
• Ordering and processing renewal and change requests
• Acting proactively to retain accounts; according to agency procedures and standards
• Actively solicits and processes additional lines of coverage for all accounts
• Ability to provide all basic information on all LRA Insurance services and direct clients accordingly
• Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities
• Maintains a cordial and effective relationship with our “family” (clients, co-workers, carriers, community) and other business contacts
• Keeps informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
• Interacts with others effectively by utilizing good communications skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the agency.

Personal Lines Account Manager

• Provides technical support to Producer(s); specifically in analyzing client needs, coverage forms and quotations
• Schedules appointments with clients as requested by Producer(s)
• Occasionally accompanies Sales Executive on prospect and client meetings as requested by Sales Executive
• Completes applications in coordination with Sales Executive; submits applications to eligible and appropriate carriers; follows up to ensure timely receipt of quotations and policies
• Orders and issues binders, certificates, policies, endorsements and other related items; verifies their accuracy; forwards them to client with appropriate correspondence
• Determines if direct or agency billing is appropriate and invoices accordingly
• Prepares summaries of insurance, schedules and proposals for word processing as needed
• Processes renewals in coordination with Producer(s) according to agency procedures
• Reviews audits of policies; verifies accuracy and facilitates corrections, as needed, between client and carrier
• Verifies policy and policy change information, facilitating corrections when necessary
• Processes incoming mail and phone requests, responding promptly and appropriately
• Uses agency credit and collection policy in invoicing and pursuing prompt payments; request cancellations from the carrier according to agency standards
• Determines reasons for requests for cancellations; acts to save accounts; notifies Sales Executive(s)
• Processes and following up on cancellations requests to carriers to ensure accurate and timely resolution; maintains agency in financial equity whenever possible
• Identifies exposure to loss and recommends appropriate coverage in coordination with Sales Executive(s)
• Assists clients in submitting first reports of claims, facilitates prompt response from carrier staff and follows up on claims status according to agency procedures
• Sets priorities and manages workflow to ensure efficient, timely, and accurate processing of transactions and other responsibilities
• Maintains a cordial and effective relationship with clients, coworkers, carriers, vendors and other business contacts
• Keeps informed regarding industry information, new product information, legislation, coverage and technology to continuously improve knowledge and performance
• Interacts effectively with others by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the agency

Commercial Lines Account Executive

Associate

• Assist with administrative tasks such as data entry, filing and document management.
• Provide support to insurance agents and brokers in servicing client accounts.
• Learn about various insurance products, coverage options, and policy terms.
• Assist in processing insurance applications, endorsements and renewals.
• Respond to client inquiries and provide excellent customer service.
• Collaborate with team members to ensure efficient workflow and timely completion of tasks.
• Participation in training programs and workshops to expand knowledge and skills.
• Stay updated on industry trends, regulations, and best practices.

Commercial Lines Associate

• Provide technical support to Sales Executives by analyzing client needs, reviewing coverage, and preparing applications.
• Submit applications to carriers, follow up on quotes and policies, and ensure accurate issuance of binders, certificates, endorsements, and related documents.
• Manage renewals, audits, policy changes, billing, collections, and cancellations according to agency procedures.
• Respond promptly to client and carrier requests and maintain clear, professional communication throughout the service process.
• Identify exposures and recommend appropriate coverage solutions.
• Assist clients with claims reporting and follow-up to ensure timely handling.
• Work to retain accounts by addressing concerns and resolving issues proactively.

Business Unit Account Manager

• Execute high-volume data entry, including processing applications, endorsements, and renewals with 100% accuracy.
• Serve as a primary point of contact for client inquiries, providing clear, professional, and empathetic service via phone and email.
• Assist agents and brokers in servicing accounts by managing documentation and ensuring a seamless workflow.
• Quickly learn and explain various insurance products, coverage options, and policy terms to clients.
• Navigate client questions regarding billing, documentation, and basic policy structures.
• Maintain organized digital and physical files in accordance with industry regulations and agency standards.