LRQA

Auditor

• Conduct risk-focused audits and certification decisions
• Develop other auditors and cultivate client relationships
• Guide clients in management systems compliance

Lead Auditor

Customer Support

• Submitting certification and audit information to CNCA website according to CNCA requirement.
• Ensure correct certificate information are disclosed on LRQA website for active, withdraw and suspended certificates.
• Taking customer services adviser role for Food Safety Management Scheme Responsible for ensuring a positive customer journey by providing specialist relationship management support as a named advisor, from planning to certification production through to invoice.
• Prioritise, plan and ensure completion of complex customer activity from planning to certification production through to invoice, in line with or ahead of agreed business SLAs (ensuring that utilisation for FTE colleagues vs subcontractors is optimised and that travel time, assessor competencies/ activity codes, usage of subcontractors are taken into account).
• Take responsibility to ensure effective and timely invoicing of accounts ensuring that BOS is updated with the right notes and purchase order.
• Liaise with the invoicing team to ensure effective and timely invoicing of accounts.
• Proactively support the promotion of the portal by engaging with customers to ensure that they can use all aspects of the tool.
• Escalate operational issues as appropriate.
• Responsible for the accuracy and completeness of data in BA systems (in line with internal procedures, contractual requirements, cost structures and budget constraints) within or ahead of agreed SLAs to support smooth delivery of resource and invoicing.
• Proactively respond to queries within or ahead of agreed SLAs and escalate service delivery issues as appropriate to the relevant manager.
• Proactively identify and propose improvements to processes and procedures.

Senior Customer Service Advisor

• Deliver high quality assessments/audits and inspections that meet customer requirements.
• Provide monthly availability for proposed work.
• Plan and manage work within agreed timescales with the client.

Food Safety Auditor

Financial Planning and Analysis

• To contribute positively to the development and execution of the business strategy by playing a key role in setting direction, prioritising investment, managing risks and driving profitable growth.
• Providing financial and commercial leadership within the management team, challenging conventional wisdom and identifying opportunities to improve the competitive position.
• Act as true business partner to Regional FBP, providing support and challenge to the other functional leads in the management team.
• Provide constructive input into strategic business planning and commercial decision, such as prioritizing technology investments, allocating resources, identifying new partnerships, determining optimal staffing levels and expanding into new services or geographical locations.
• Create tools and frameworks to measure and manage commercial and operational performance in liaison with the Business Controller.
• Lead monthly business reviews with the operational areas providing challenge and support to Management.
• Co-ordinate the annual review of the 5-year business plans.

Senior Finance Business Partner

DevOps Engineer

• Act as an ambassador for DevOps principles
• Drive process improvements and advance automation across the SDLC
• Focus on optimizing speed, scalability, and security of deployments
• Responsible for designing and implementing robust CI/CD pipelines
• Establish monitoring and alerting systems
• Lead incident management efforts to minimize downtime
• Collaborate closely with cross-functional teams
• Implement best practices in security, cost optimization, and operational improvement
• Mentor junior team members

• Proactively responds to complex customer queries as required and supports less experienced colleagues
• Responsible for ensuring a positive customer journey by providing specialist relationship management support as a named advisor, from planning to certification production through to invoice.
• Prioritise, plan and ensure completion of complex customer activity from planning to certification production through to invoice.
• Take responsibility to ensure effective and timely invoicing of accounts ensuring that BOS is updated with the right notes and purchase order.
• Liaise with the invoicing team to ensure effective and timely invoicing of accounts.
• Champion complex customer needs and manage/ anticipate customer complaints to support a positive experience.
• Proactively support the promotion of the portal by engaging with customers to ensure that they can use all aspects of the tool.
• Escalate operational issues as appropriate.
• Responsible for the accuracy and completeness of data in BA&IS systems within or ahead of agreed SLAs to support smooth delivery of resource and invoicing.
• Build and maintain excellent relationships through proactive communication and action.
• Proactively respond to queries within or ahead of agreed SLAs and escalate service delivery issues as appropriate to the relevant manager.
• Proactively identify and propose improvements to processes and procedures.
• Proactively carry out complex tasks at the request of people managers and proactively contribute to team meetings and initiatives.
• Mentor less experienced colleagues and share knowledge of BA&IS's products, processes and designated customers.

Customer Service Advisor

• Working under the guidance of the R&H Operations Manager to ensure that each Scheme KPI’s/SLAs and any other Client requirements are maintained
• Assisting the Retail & Hospitality Operations Manager and other team members in preparation, production, and maintenance of communication materials
• Ensuring all actions are completed in a timely manner
• Production and maintenance of all Quality Procedures (QPs), Work Instructions, and Process Flows
• Ensuring databases and Client portals are updated in a timely manner
• Logging corrective evidence on AIMS/ASSIST in a timely manner
• Issuing correspondence, certificates, and reports in line with processes and KPIs
• Liaising with Delivery Managers, auditors & clients and assisting with queries
• Providing reports to Senior Managers as requested
• Taking part in Quarterly Training session to share best practice

Business Support Specialist

• Deliver high quality assessments/audits and inspections that meet customer requirements
• Provide monthly availability for proposed work
• Plan and manage work within agreed timescales with client
• Complete retail food safety audits according to legal and client requirements
• Complete audit reports immediately after audit and submit on the same day
• Correct and update any errors on reports within 12 hours of request
• Keep Line Manager / Lead Auditor informed of client requests during audits
• Allow Shadow and Witness Audits as required
• Maintain Continuous Personal Development (CPD)
• Take on additional training as required
• Provide own laptop or tablet for work

• Support the Fisheries Team in the delivery of the certification schemes, primarily MSC Fisheries, and Marin Trust.
• Management of subcontractors, and input and maintenance of the platforms used by the team for audit planning and financial reporting.
• Support LRQA’s Quality Team ensuring that documentation, control manuals and operating procedures are fit for purpose and comply with accreditation body and scheme owner requirements.
• Contribute to internal and external audit and review processes as required.

• Work as part of the administration team within Edinburgh but located in Malaysia
• Ensure all admin tasks for Edinburgh are delivered through effective processes
• Accountable for the day-to-day administration to ensure that client KPIs and SLAs are met
• Support with all areas of administration from onboarding, managing Entities within CMX1, admin checks and issuing of reports
• First point of contact for incoming telephone calls, administration of generic mailboxes and managing all Client queries
• Work together aiming for “one view” on all tasks and processes across Retail & Hospitality
• Provide support to the wider team as required
• Ensure each Scheme KPI’s/SLAs and any other Client requirements are maintained through regular review
• Assist in preparation, production and maintenance of communication materials
• Assist in the production and maintenance of all Quality Procedures (QPs), Work Instructions and Process Flows
• Ensure all databases and Client portals are updated in a timely manner
• Logging corrective evidence on CMX1 in a timely manner
• Issuing correspondence, certificates, and reports in line with processes and KPIs
• Liaise with Delivery Managers, auditors & clients and assist with queries
• Provide reports to Senior Managers as requested
• Take part in Quarterly Training session to share best practice/cross-train

Inside Sales

• Achieve and exceed annual sales targets aligned with business priorities
• Develop and execute clear action plans to drive consistent performance
• Deliver agreed KPIs through a balanced mix of lead conversion, outbound activity and pipeline management
• Manage marketing-generated leads in a timely and professional manner
• Conduct effective discovery conversations to understand client needs
• Proactively build and maintain a healthy sales pipeline through outbound prospecting, networking and follow-ups
• Prepare, manage and follow up on quotations and proposals
• Maintain accurate and up-to-date records in Salesforce and CRM systems
• Work closely with Marketing, Service Delivery and Sales colleagues

Inside Sales Specialist

• Deliver high quality assessments/audits and inspections that meet the needs of customers’ specific requirements in an efficient and professional manner
• Completing audit reports immediately after audit and at the latest 48 hours after site visit but as agreed with the client SLA
• Keep colleagues appraised of industry developments
• Shadow and Witness Audits of Auditors where technical support is given

Account Executive

• Drive Lead Conversions - Turn new marketing qualified leads into exciting sales opportunities by maximizing each interaction through excellent discovery and client engagement.
• Build your pipeline - Proactively prospect and network to create a robust pipeline of sales opportunities through outbound calls and strategic outreach.
• Achieve Sales Targets - Take ownership of your annual sales target and develop innovative plans to exceed expectations.
• Manage Leads Effectively - Handle new leads promptly and professionally, ensuring a smooth process that maximizes conversion rates.
• Maintain Pipeline Health - Engage in consistent prospecting to ensure a healthy pipeline, keeping your sales goals within reach.

Inside Sales Executive

• Undertake business assurance assessments in accordance with current procedures and agreed timescales
• Lead assessment teams effectively, ensuring that the visit is completed within the agreed timescales, and co-ordinating team findings to reach conclusions
• Produce high quality assessment reports reflecting business assurance principles in compliance with accreditation requirements and internal procedures
• Ensure that all internal client stakeholders are kept informed of changes and issues, escalating as appropriate
• Pass opportunities and sales leads to appropriate colleagues to progress
• Pass client feedback and insights to appropriate internal recipients
• Maintain professional competence by keeping abreast of technical and other developments in own area of expertise, maintaining CPD records, updating CV, maintaining professional registrations and producing records of competence as required
• Actively build strong client and internal relationships
• Participate fully in Assessor meetings

QHSE Auditor, TAPA

Support Engineer

• Platform Administration - Oversee the configuration, optimisation, and administration of the ITSM/Case Management tool, ensuring they are up to date, secure, and tailored to meet the organisations ever-evolving needs.
• Service Design – Scope requirements, implement and enforce best practices aligned with ITIL framework to create new service areas, and configure workflows and automation rules for process efficiencies.
• Incident and Problem Management – Implement and monitor robust incident and problem management practices, ensuring our teams have an effective response to cyber security issues, and minimising service disruptions.
• Change Management - Coordinate change management processes to manage risks associated with updates and modifications, enhancing the security posture and compliance.
• Process Improvement – Identify opportunities for process enhancement within the ITSM tool in adherence to the ITIL framework, applying best practices to boost operational efficiency, service quality, and end-user satisfaction and also conduct regular assessments for optimisation.
• Service Catalogue & Asset Management – Maintain and update the service catalogue and asset inventory, ensuring alignment with cyber security requirements and business priorities.

Lead Auditor

Senior Customer Service Advisor

Food Safety Auditor

Senior Finance Business Partner

DevOps Engineer

Customer Service Advisor

Business Support Specialist

Food Safety Auditor

Business Support Specialist

Business Support Specialist

Inside Sales Specialist

Lead Auditor

Inside Sales Executive

QHSE Auditor, TAPA

ITSM Support Engineer