LRQA

Business Support Specialist

LRQA

full-time

Posted on:

Location Type: Office

Location: Kuala Lumpur • Malaysia

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About the role

  • Work as part of the administration team within Edinburgh but located in Malaysia
  • Ensure all admin tasks for Edinburgh are delivered through effective processes
  • Accountable for the day-to-day administration to ensure that client KPIs and SLAs are met
  • Support with all areas of administration from onboarding, managing Entities within CMX1, admin checks and issuing of reports
  • First point of contact for incoming telephone calls, administration of generic mailboxes and managing all Client queries
  • Work together aiming for “one view” on all tasks and processes across Retail & Hospitality
  • Provide support to the wider team as required
  • Ensure each Scheme KPI’s/SLAs and any other Client requirements are maintained through regular review
  • Assist in preparation, production and maintenance of communication materials
  • Assist in the production and maintenance of all Quality Procedures (QPs), Work Instructions and Process Flows
  • Ensure all databases and Client portals are updated in a timely manner
  • Logging corrective evidence on CMX1 in a timely manner
  • Issuing correspondence, certificates, and reports in line with processes and KPIs
  • Liaise with Delivery Managers, auditors & clients and assist with queries
  • Provide reports to Senior Managers as requested
  • Take part in Quarterly Training session to share best practice/cross-train

Requirements

  • Bilingual in English and local language
  • Proven, strong administration background proficient with Microsoft Office (Word, Excel, PowerPoint)
  • Excellent communication, writing and organisational skills
  • Excellent attention to detail
  • Ability to work without supervision
  • Well organised, ability to plan and schedule work effectively
  • Ability to prioritise
  • IT literate
  • Ability to handle difficult customers
  • Team work experience
  • Ability to produce reports and track KPI’s
Benefits
  • No relocation package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
administrationreport productionKPI trackingSLA managementquality proceduresprocess flowsdatabase managementclient portal managementonboardingCMX1
Soft Skills
communicationwritingorganisational skillsattention to detailability to work without supervisionplanningschedulingprioritisationcustomer serviceteamwork