Love, Bonito

Growth Marketing

• Owns omni-channel campaign calendar and one-time broadcasts (newsletters, pushes, WhatsApp blasts, etc).
• Lead and manage a team to drive customer acquisition, engagement and retention through Email, IAM, Push, WhatsApp, Telegram and SMS.
• Develop and optimise channel strategy across campaign broadcasts and automated lifecycle flows.
• Ensure message consistency and sequencing across channels to maximise impact without over-communication.
• Drive end-to-end execution of global and market-level Email, Push Notifications, Whatsapp, Telegram and SMS campaigns from planning to deployment.
• Align campaign calendars across markets to ensure local relevance while maintaining global consistency.
• Work closely with Creative & Content teams to ensure communication is aligned with Love, Bonito tone of voice, customer-centric and performance driven.
• Manage and optimise third-party marketing automation tools.
• Identify automation opportunities to reduce manual workload and increase scalability.
• Collaborate with E-commerce & Tech teams on platform improvements impacting customer growth performance.
• Partner with Global Customer Growth Manager to optimize loyalty & CRM strategy across lifecycle stages (new user onboarding, first purchase conversion, repeat purchase, churn prevention, reactivation) and automated flows (welcome series, browse abandonment, cart abandonment, post-purchase, win-back, loyalty nudges).
• Support loyalty & CRM communication strategy, including copy, channel sequencing, A/B testing, and deployment.
• Translate campaign data into actionable insights and clear recommendations.
• Present performance updates and key learnings to HQ and market stakeholders.
• Run A/B tests across messaging, segmentation, timing and channel mix.
• Conduct competitor and industry benchmarking to identify growth opportunities.
• Work closely with the Data team to refine segmentation logic (RFM, behavioral triggers, high-value segments, churn risk segments).
• Lead a lean, high-performing omni-channel team with strong execution and continuous improvement.
• Partner with HQ Marketing, E-commerce, Data, Creative, and Markets to align and amplify campaigns across touchpoints.
• Drive visibility and alignment on campaign calendars, CRM flows, and key growth initiatives.
• Serve as the central owner of omni-channel communications, ensuring Newsletter and CRM operate as one cohesive function.

Customer Growth Assistant Manager

Supply Chain

• Manage the end-to-end execution of returns inbound operations across multiple 3PL distribution centers
• Coordinate the flow of returned inventory from both e-commerce and retail channels into the warehouse network
• Ensure returned inventory is received, inspected, processed, and made available in the system within defined turnaround times
• Work closely with DC teams to prioritize returns receiving and putaway based on operational priorities and inventory needs
• Ensure inbounded quantities are accurately reflected in WMS and ERP systems (e.g., SAP) upon receipt
• Investigate and resolve inbound discrepancies including shortages, overages, mis-receipts, or system mismatches
• Support inventory reconciliation activities related to returns inbounding.
• Provide regular updates to stakeholders on returns status, delays, and risks to inventory availability
• Conduct root cause analysis on recurring operational or inventory issues and work with 3PL partners and internal teams to implement corrective actions
• Identify and drive process improvements or key initiatives to enhance returns processing efficiency, inventory visibility, and operational accuracy across the warehouse network
• Support the implementation of new operational workflows, system enhancements, or automation initiatives to strengthen reverse logistics capabilities
• Act as the primary point of contact for 3PL partners on reverse logistics operations, with working knowledge of inbound and outbound warehouse processes
• Monitor and track operational KPIs and SLAs for returns inbounding, ensuring timely processing and adherence to agreed service levels
• Identify recurring execution issues and work with 3PL partners to drive corrective actions
• Conduct root cause analysis for delays or performance issues and drive corrective actions with 3PLs
• Work closely with 3PL partners to continuously improve operational efficiency, inventory accuracy, and returns processing performance
• Provide operational support for outbound fulfilment and inbound processing during peak periods or issue escalation
• Support DC teams in resolving outbound delays, inbound backlogs, or exception cases
• Assist in root-cause analysis for outbound or inbound-related issues that may impact customer experience
• Conduct regular visits to the Indonesia DC to review inbound, outbound, and returns operations validating processes and SLAs
• Build strong working relationships with warehouse teams through presence, follow-up, and accountability
• Support on-site execution during critical launch periods or operational escalations
• Support issue resolution and continuous improvement initiatives

Supply Chain Executive – DC Returns Operations

Payroll

• Own and execute end-to-end payroll operations across multiple markets, ensuring accuracy, compliance, and alignment with financial governance.
• Lead internal payroll processes and work closely with relevant stakeholders to collect and review attendance, work hours, and leave records.
• Manage tax and withholding records and deductions for all federal, state, local, or other corporate taxes that affect payroll amounts.
• Manage all People related external invoices and ensure timely payment of all the invoices.
• Assist in the accuracy of all payroll and claims reporting to ensure its within approved budget.
• Prepare payroll reports and breakdown to support Finance with monthly closing payroll reporting.
• Investigate payroll discrepancies, perform root-cause analysis, and drive resolution across systems and stakeholders.
• Act as key liaison during internal and external payroll yearly audits, preparing reconciliations and supporting documentation.
• Maintain regular communication with the People’s team pillars to ensure that employee records necessary for accurate payroll processing are up to date.
• Support payroll budgeting, cost tracking, and variance analysis to ensure payroll expenses remain within approved financial guardrails.
• Assist with tackling HR related issues and questions such as payroll inquiries, compensation and benefits administration.
• Manage the invoice submission of government-related applications including tax clearances etc.
• Assist with the administration of BIPO, Connecteam, and other new tools (i.e. scheduling, time attendance) that are implemented.
• Keep abreast of any relevant legislation changes especially related to payroll and tax of Singapore, Hong Kong, Indonesia, Malaysia, and Philippines and ensure the team is updated.
• Support the country teams in the standardization of SOPs.

Payroll Executive

• Support the Supply Chain team in keeping our warehouse and logistics operations running smoothly day to day.
• Work closely with our 3PL partners to manage online and offline returns and make sure service level agreements (SLA) are met.
• Create and validate warehouse documentation to ensure system and physical stock accuracy.
• Update weekly performance reports on warehouse and logistics KPIs and flag issues or trends early to the team.
• Develop new processes or ways we oversee returns processes in warehouse and operational metrics.
• Spotting process gaps or inefficiencies and suggesting practical solutions.
• Support logistics projects related to operations improvements, new market launches, and network optimisation — from planning to execution.

Supply Chain Intern, DC Ops

Graphics Designer

• Execute creative design projects, including digital and print assets for campaigns, social media, website, EDMs, and in-store visuals.
• Develop visually compelling layouts, typography, and graphic compositions that align with Love, Bonito’s brand identity.
• Support the marketing team with designs that drive engagement and conversions while maintaining aesthetic appeal.
• Ensure all design outputs are cohesive, consistent, and reflective of the brand’s identity.
• Explore and incorporate fresh design trends to keep content innovative and relevant to our audience.
• Work closely with the marketing, e-commerce, and retail teams to bring creative ideas to life.
• Actively participate in brainstorming sessions and contribute ideas to enhance campaign effectiveness.
• Create motion graphics and animations to enhance social media content, product videos, or marketing campaigns if applicable.
• Experiment with dynamic visual effects and short-form animations to elevate digital storytelling.
• Leverage AI tools to improve efficiency and innovation in design processes.
• Stay updated on AI-driven design trends and incorporate them as appropriate.

Customer Growth Assistant Manager

Supply Chain Executive – DC Returns Operations

Payroll Executive

Supply Chain Intern, DC Ops

Visual Designer