Long View Systems

Data Scientist

• Build reproducible experiments and models (classification, regression, forecasting, NLP/LLMs) using Python and Azure ML/Databricks, document assumptions and limitations.
• Engineer and select features; perform rigorous validation (cross‑validation, leakage checks), bias/variance trade‑off, and error analysis; apply Responsible AI practices.
• Partner with ML Engineers for operational models with CI/CD, experiment tracking (ML flow), model registries, and online/offline evaluation pipelines.
• Design and evaluate GenAI use cases when relevant (prompt engineering, evaluation harnesses, RAG with Azure AI Search, grounded generation, safety testing).
• Communicate results and trade‑offs to non‑technical stakeholders; create compelling visuals and narratives; facilitate decisions that balance accuracy, cost, and operational risk.
• Architect and implement ML platforms and pipelines in Azure (Azure Machine Learning, Azure Databricks, Azure Synapse/Microsoft Fabric, Azure Data Lake Storage, Event/Service Bus).
• Participate in discovery workshops, solution estimation, Statements of Work inputs, and stakeholder demos; produce clear design docs, runbooks, and handover materials.

Machine Learning Engineer/Data Scientist

Analyst

• Submit fully documented customer issues into a ticket management system
• Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
• Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
• Understand and assist with all internal and external escalations
• Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery

Global Service Desk Analyst, Spanish Bilingual

Solutions Engineer

• Lead the architecture and implementation of AI-powered Microsoft solutions, including Azure AI services, Azure OpenAI, Copilot, M365, Teams, and Dynamics 365
• Design end-to-end AI solutions that integrate data, applications, security, and user experience across cloud and hybrid environments
• Translate business problems into practical AI use cases, balancing innovation with governance, cost, performance, and risk
• Partner with account executives and solution consultants to support presales activities, including AI demos, solution roadmaps, and technical proposals
• Provide technical leadership across the full project lifecycle: discovery, AI envisioning, design, deployment, and transition to managed services
• Define and own architecture artifacts such as AI solution diagrams, reference architectures, BOMs, SOW inputs, configuration standards, and knowledge transfer documentation
• Serve as a trusted AI advisor to clients, guiding responsible AI adoption, modernization, and continuous improvement
• Contribute to internal AI solution IP, reusable architectures, accelerators, and delivery methodologies across Azure, Modern Work, and Business Applications

Solution Architect

• Working with customers and internal stakeholders, defining customer solutions, and delivering engagements that are innovative and exceed business requirements
• Continuously improve team processes to ensure information is of the highest quality, contributing to the overall effectiveness of the team
• Design and Implement
• Ensure technology designs and implementations solve clients’ requirements and challenges
• Develop complete customer-focused technology solutions for current and new service offerings, considering all aspects of architecture including business outcomes and technical requirements, sizing, infrastructure, data protection, security and recovery items
• Create relevant documentation as required including conceptual design, logical and physical designs, bill of materials, as-built diagrams, knowledge transfer materials, FAQs, and transition to operations information
• Collaborate with other team members to develop and enhance deliverables
• Provide pre-sales technical assistance, demonstrations, and product education as required
• Meet with clients to determine needs and/or identify problem areas
• Develop estimates, Statements of Work (SOWs) and proposals which outline professional services required to meet client requirements
• Engage with clients to build long term relationships that further business value for both the client and Long View Systems
• Analyze complex requirements and develop IT strategies and multi-technology solutions that are aligned with industry-accepted best practices
• Stay abreast of architectural and industry changes, especially in the areas of Cloud

Sales

• Coordinating and administering tasks and projects with the sales team and our clients including:
• - Managing our Customer Relationship Management (CRM) software
• - Supporting account and territory planning
• - Building statements of work (SOWs) and other contract templates
• - Assisting with resourcing requests
• - Handling account management changes
• - Supporting client business reviews and contract renewals
• - Liaising with the accounting & finance team on various tasks as needed, such as invoice information and approvals, accounts receivable, and project budgets
• - Supporting account managers through executing small quotes and solutions from clients
• - Planning, organizing, and performing multiple tasks concurrently, while setting priorities, and focusing on detail, quality, and meeting deadlines
• - Providing out of office coverage for account managers to ensure quick response to clients

Sales Coordinator

Security Operations

• Actively participate in 24x7 operations of the Long View Security Operations Centre
• Monitor, identify and validate security events generated from Security Information Event Management (SIEM) tools
• Actively work in monitoring, event and incident management tools like Sentinel and ServiceNow
• Respond to critical business impacting situations and coordinate the efforts required to engage the proper resources to remediate the issue
• Coordinate major security incident situations and provide internal communications via email in a timely manor
• Provide general support for Security Information Event Management (SIEM) tool changes, tweaks, additions and updates within Sentinel and any additional tools leveraged by Long View
• Provide security guidance to team members across the organization how to best identify, contain and remediate security related incidents
• Understand complex issues across on-premise, public and private cloud solutions and articulate the impact to higher tier team members
• Follow and establish process documentation for receipt of security alerts for monitored devices, acknowledge the receipt of the event, opening and/or updating service desk tickets to track the handling of events to resolution and closure, assignment of the ticket to the appropriate owner
• Work with cloud technologies like Azure, AWS and Google Cloud Platform
• Fulfill reporting requests that can be pulled from Long View tools

Junior Security Operations Center Analyst

Security Engineer

• Act as the main technical point of escalation between Security Operations and the site resources, team leads and practice leads
• Follow established, documented processes to provide Tier 1 level support for event detection including receipt of security alerts for monitored devices, acknowledgement of the receipt of the event, opening and/or updating service desk tickets to track the handling of events to resolution and closure, assignment of the ticket to the appropriate owner
• Follow an established process for the purpose of collecting relevant data to perform the necessary level of analysis
• Follow an established process for transmitting event information to the appropriate point of contact (internal and / or external)
• Report on reoccurring problems and issues
• Follow established processes to ensure resolution criteria are met
• Demonstrate problem solving skills that contribute towards the resolution of issues as they arise
• Provide additional support related to network administration, server administration, data centre support, etc.

Junior Security Consultant

Customer Success Manager

• Support Long View’s Business Applications D365 Customer Engagement portfolio by working with customers and internal stakeholders (business clients, business analysts, developers, other architects), defining customer solutions, and delivering engagements that are innovative and exceed business requirements.
• Responsible for overseeing design, architecture, and implementation of various Dynamics 365 Customer Engagement solution components, as well as support efforts of solution consultants in other technical and business disciplines.
• Focus on best practices for Organizational Change Management
• Qualify strategic business solutions leads and sales opportunities with Account Managers, Client Services Managers and/or Practice Directors and VPs
• Participate and contribute, including sharing learnings and information, with the larger Long View team that is not present at the event.
• Collaborate with Service Realization to bring unique products and capabilities to market that compliment Data & Dynamics services and technologies.
• Keep abreast of relevant industry certifications and accreditations as aligned with key practices and technology partners.

Principal Architect, Dynamics 365 Customer Engagement

Financial Planning and Analysis

• Support Long View’s Business Applications D365 Finance and Operations portfolio by working with customers and internal stakeholders (business clients, business analysts, developers, other architects), defining customer solutions, and delivering engagements that are innovative and exceed business requirements
• Responsible for overseeing design, architecture, and implementation of various Dynamics 365 Finance & Operations solution components, as well as support efforts of solution consultants in other technical and business disciplines.
• Focus on best practices for Organizational Change Management
• Qualify strategic business solutions leads and sales opportunities with Account Managers, Client Services Managers and/or Practice Directors and VPs
• Participate and contribute, including sharing learnings and information, with the larger Long View team that is not present at the event
• Collaborate with Service Realization to bring unique products and capabilities to market that complement Business Applications and Data Modernizations services and technologies
• Keep abreast of relevant industry certifications and accreditations as aligned with key practices and technology partners

Principal Architect – Microsoft Dynamics 365 Finance & Operations

• Support D365 Customer Engagement portfolio by working with customers and internal stakeholders (business clients, business analysts, developers, architects, other consultants), defining customer solutions, and delivering engagements that are innovative and exceed business requirements
• Align with clients to build long term relationships that further business value for both the client and Long View
• Analyze complex requirements and implement D365 solutions that are aligned with industry-accepted best practices
• Stay abreast of changes and opportunities as they pertain to the Dynamics 365 Customer Engagement product suite
• Ensure technology designs and implementations solve clients’ requirements and challenges
• Follow Agile best practices using DevOps including contributing to the creation and grooming of a program backlog of features and tasks

Dynamics 365 Customer Engagement Functional Consultant

• Responsible for overseeing design, architecture, and implementation of various Dynamics 365 F&O solution components, as well as support efforts of solution consultants in other technical and business disciplines.
• Design, implement and Support Long View’s Business Application D365 Finance & Operation portfolio by working with customers and internal stakeholders (business clients, business analysts, developers, other architects), defining customer solutions, and delivering engagements that are innovative and exceed business requirements.
• Work with Marketing, Sales, and Digital Architects to identify growth opportunities and build sales strategies for identified opportunities.
• Proactively build a pipeline of opportunities to support the delivery of territory revenue targets.
• Maximize D365 Ongoing Support & Services delivery value to clients through regular reviews of utilization, working with clients, consultants, and scrum masters to shape backlogs and ensure alignment to client success.
• Keep your team updated on exciting LVS news such as wins, growth, new branches, company direction and strategic sessions.
• Act as an escalation point for matters related to our offerings and lead or assist in the development of resolution plans as required.
• Provide direction and assistance to team members on how to deal with situations and issues on their own.

Dynamics 365 Finance & Operations Solution Architect

Manager

• Act as the primary liaison between our client, Long View, and telecom vendors, ensuring seamless communication and accountability
• Manage carrier relationships and contracts administered by Long View on our client's behalf
• Oversee contract transitions, renewals, and vendor onboarding/offboarding in compliance with regulatory requirements
• Maintain vendor accountability for SLA performance, escalation handling, and service restoration
• Own lifecycle management of circuits and telephony services, including adds, changes, and decommissioning
• Keep accurate inventory of circuits, services, and dependencies across WAN, fiber, and voice platforms
• Partner with Network Operations and Service Transition teams to support provisioning, incident resolution, and change execution
• Analyze carrier pricing models and contract terms to secure best-in-market pricing and identify cost optimization opportunities
• Validate carrier invoices, resolve billing discrepancies, and support clean chargeback/rebill processes with Finance and Procurement
• Monitor SLA performance, lead escalations during service-impacting events, and enforce contractual remedies where applicable
• Produce operational and executive-level reporting on vendor performance, cost trends, risks, and optimization opportunities

Vendor Manager

Recruitment

• Partner with hiring managers and technical teams to gather role requirements and translate them into compelling, accurate job descriptions
• Lead full-cycle recruitment, from intake strategy to offer negotiation, with a focus on high-quality delivery and stakeholder satisfaction
• Source active and passive technical talent through creative strategies, including advanced Boolean searches, LinkedIn Recruiter, talent communities, and niche job boards
• Conduct in-depth initial interviews to assess candidate fit (technical and cultural) and coordinate technical assessments with internal SMEs
• Deliver a high-touch candidate experience that reflects Long View’s values and employer brand
• Act as a trusted advisor to hiring teams, providing market insights, sourcing strategies, and data-driven recommendations
• Maintain accurate and organized candidate records in Lever (ATS), ensuring compliance and transparency at every stage
• Build and nurture diverse talent pipelines for current and future roles, with an eye toward long-term workforce planning
• Represent Long View at virtual and in-person industry events and career fairs, enhancing our talent brand and community presence