Long View Systems

Consultant

• Deliver consultative services directly to clients and build relationships with stakeholders and project teams.
• Ensure projects and change initiatives meet objectives on time and on budget by increasing employee adoption and usage of technical solutions focused in Microsoft 365.
• Support the identification and mobilization of a change network for clients and provide change management expertise in the areas of change strategy & planning, communications, training, and user adoption support.
• Collaborate with clients to understand how a technology change will affect their end-users.
• Inform clients of the technology’s full range of features so they can maximize benefits.
• Collect requirements for technology adoption using methods such as one-on-one interviews or leading group workshops.

Change Management Consultant

Manager

• Lead and oversee complex, high‑profile cyber incident response and investigation engagements, guiding clients through preparation, response, and recovery
• Direct and participate in hands‑on investigative work during critical or high‑impact incidents, including ransomware investigations
• Manage multiple concurrent incident response projects across a diverse client base, spanning various industries, technologies, and geographies
• Act as the primary point of contact for clients, building trusted‑advisor relationships and ensuring high‑quality, consistent service delivery
• Oversee technical investigations to ensure thorough analysis of large‑scale cyber incidents and data breaches
• Design and facilitate both technical and executive workshops covering incident response, network security, vulnerability management, and related topics
• Provide strategic guidance on incident containment, remediation, and recovery using best‑practice frameworks such as NIST and SANS
• Lead and support the execution of tabletop simulation exercises for technical teams and executive stakeholders
• Oversee the creation of high‑quality deliverables, including detailed investigation reports, executive briefings, and remediation recommendations
• Ability to work evenings and weekends

Incident Manager

ServiceNow

• Work with clients to develop proposals for ServiceNow services provided by Long View
• Develop work breakdown structure (“WBS”) artifacts to support proposals to estimate cost and delivery
• Gather client ServiceNow requirements to develop proposals and solutions
• Lead activities surrounding the ServiceNow Partner portal for programs Long View is enrolled in
• Work with the Long View branch Architects and Account Managers to engage with clients to support their ServiceNow needs
• Attend weekly practice alignment sessions with practice leadership team members
• Act as an escalation point for in-flight projects to address any scope, budget, schedule, and other general project related estimates provided during presales
• Act as an escalation point for in-flight projects to assist with the creation of new Project Change Requests (“PCRs”)
• Maintain ServiceNow sales and pre-sales certifications in alignment with ServiceNow partner program requirements
• Work with Long View Partner Services to monitor, manage, and respond to ServiceNow partner requirements
• Provide guidance to the Long View consulting community on ServiceNow best practices and news
• Act as the go-to resource for any client Request for Proposal (“RFP”) or Request for Information (“RFI”) request where ServiceNow expertise is required
• Create presentation materials and marketing artifacts on Long View’s ServiceNow offerings and solutions

ServiceNow Solution Architect

• Support with design and implementation of ServiceNow solutions tailored specifically for the Technology Provider Service Management (TPSM) ServiceNow product suite, including but not limited to ITSM, CSM, VA, PA, App Engine, Service Bridge, and IntegrationHub.
• Design and implementation of ServiceNow solutions built on a multi-domain instance deployment of ServiceNow
• Collaborate with Client stakeholders and Long View team members to gather requirements and translate them into ServiceNow solutions
• Support Clients and Long View leadership to develop ServiceNow technology roadmap adoption strategy to best maximize their investments in the technology
• Provide technical leadership and guidance throughout the entire lifecycle, from solution design to implementation and deployment
• Conduct a thorough analysis of existing Client processes and workflows, identifying areas for improvement and automation using ServiceNow
• Ensure the scalability, performance, and stability of ServiceNow solutions, optimizing system resources and configuration settings
• Conduct thorough testing of ServiceNow configurations and customizations, ensuring high-quality deliverables and adherence to industry best practices
• Provide technical expertise and guidance to the Long View ServiceNow support team, assisting with troubleshooting and problem resolution
• Provide ServiceNow platform training and mentorship to other team members in the business and at clients
• Ensure ServiceNow platform security configuration aligns with corporate security policies and industry best practice

ServiceNow Developer

• Perform needs analysis, gather, and analyze business and technical requirements, and provide recommendations for solutions and business process modifications
• Work with technical teams to turn end-user and business requirements into solution design and implementation plans
• Develop test plans for business applications/users and locations, act as the interface between the program and technical teams
• Consider change management implications for implementation of new processes and strategize
• Work with the business to understand and outline the impacted processes and business requirements
• Provide detailed documentation including business requirements documents and plans to organizational and adoption plans including communications and training materials to guide the deployment of the solution to the end-users
• Collect and manage test case documentation
• Manage stakeholder needs, especially when conflicting, to drive stakeholders to a consensus
• Manage and verify the fulfillment of requirements through testing, quality assurance, and pilots
• Analyze data and provide reports as required

Business Systems Analyst – ServiceNow

Security Operations

• Actively participate in 24x7 operations of the Long View Security Operations Centre
• Monitor, identify and validate security events generated from Security Information Event Management (SIEM) tools
• Actively work in monitoring, event and incident management tools like Sentinel and ServiceNow
• Respond to critical business impacting situations and coordinate the efforts required to engage the proper resources to remediate the issue
• Coordinate major security incident situations and provide internal communications via email in a timely manor
• Provide general support for Security Information Event Management (SIEM) tool changes, tweaks, additions and updates within Sentinel and any additional tools leveraged by Long View
• Provide security guidance to team members across the organization how to best identify, contain and remediate security related incidents
• Understand complex issues across on-premise, public and private cloud solutions and articulate the impact to higher tier team members
• Follow and establish process documentation for receipt of security alerts for monitored devices, acknowledge the receipt of the event, opening and/or updating service desk tickets to track the handling of events to resolution and closure, assignment of the ticket to the appropriate owner
• Work with cloud technologies like Azure, AWS and Google Cloud Platform
• Fulfill reporting requests that can be pulled from Long View tools

Intermediate Security Operations Center (SOC) Analyst

• Develop and share knowledge of QA best practices both internally and with customers’ teams
• Ensure test strategies are in context of current business processes and incorporates how the business uses our systems
• Represent the QA function as needed in our internal initiatives and communicate status back to the team
• Lead testing activities for assigned projects
• Ensure quality of software and adherence to user story requirements before release to our customers
• Define the test strategy and scope for assigned projects, implementing QA best practices
• Estimate and communicate quality assurance effort for assigned work
• Develop comprehensive test plans and test cases
• Identify and partner with cross-functional teams to ensure all necessary levels of testing are performed
• Make recommendations to cross-functional teams for improvement of applications based on company strategies
• Identify, mitigate, and drive product issues and risks to resolution
• Collaborate with cross-functional team members to define user stories, acceptance criteria, deliverables, and product risks
• Analyze user story requirements and validate their testability
• Log defect reports and perform retest of defects as required
• Communicate test progress and results and other relevant information

Quality Assurance Consultant – ServiceNow

Inside Sales

• Create, manage, and track Cisco renewal quotes and opportunities as contracts approach expiry
• Manage customer contracts and subscriptions through Cisco portals
• Provide clear, informed recommendations on support levels and licensing options
• Act as a liaison between customers, internal stakeholders, and Cisco
• Educate clients on Cisco product lifecycles and adoption strategies
• Build strong, trusted relationships with clients and vendor partners
• Respond to customer and account manager requests with care and attention
• Coordinate with internal teams including Cisco procurement, accounting, and operations
• Support internal audits and compliance programs
• Maintain a consistently high standard of service and follow‑through
• Participate in 2–4 training or certification events each year
• Contribute to team collaboration and cross‑department initiatives

Renewals Specialist – Inside Sales Specialist

Financial Planning and Analysis

• Support Long View’s Business Applications D365 Finance and Operations (and Business Central) portfolio by working with customers and internal stakeholders (business clients, business analysts, developers, other architects), defining customer solutions, and delivering engagements that are innovative and exceed business requirements
• Responsible for overseeing design, architecture, and implementation of various Dynamics 365 Finance & Operations solution components, as well as support efforts of solution consultants in other technical and business disciplines.
• Focus on best practices for Organizational Change Management
• Qualify strategic business solutions leads and sales opportunities with Account Managers, Client Services Managers and/or Practice Directors and VPs
• Participate and contribute, including sharing learnings and information, with the larger Long View team that is not present at the event
• Collaborate with Service Realization to bring unique products and capabilities to market that compliment Business Applications and Data Modernizations services and technologies
• Keep abreast of relevant industry certifications and accreditations as aligned with key practices and technology partners

Principal Architect – Microsoft Dynamics 365 Finance & Operations

Analyst

• Submit fully documented customer issues into a ticket management system
• Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
• Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
• Understand and assist with all internal and external escalations
• Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery