Long View Systems

Analyst

• Submit fully documented customer issues into a ticket management system
• Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
• Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
• Understand and assist with all internal and external escalations
• Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery

Global Service Desk Analyst – Part time

Business Intelligence Developer

• Work with internal and external stakeholders driving value through Microsoft’s Analytics stack, inclusive of Power BI, Dataverse, and accompanying Azure technologies.
• Ensure solution design, and implementations solve clients’ requirements and challenges.
• Driving workshops with clients to understand their dashboard and reporting requirements.
• Creating wireframes to visualize reporting requirements,
• Modeling data in Power BI
• Metrics & Advanced Calculations via Data Analysis Expressions
• Deploying Power BI dashboards and reports, and
• Client Education on Power BI & Training

Power BI Specialist

Security Engineer

• Implement industry leading security solutions by understanding client requirements through your savvy business and technical consulting skills
• Validate clients' existing architecture, identify gaps and assist the various business and technical teams with gathering their business use cases
• Provide a technical implementation plan and assist with the configuration of cloud discovery
• Work as a subject matter expert to deliver projects from initiation through to successful implementation
• Team up with other senior consultants to create and implement proven solutions

Senior IT Security Consultant

• Implement industry leading security solutions by understanding client requirements through your savvy business and technical consulting skills
• Validate clients' existing architecture, identify gaps and assist the various business and technical teams with gathering their business use cases
• Provide a technical implementation plan and assist with the configuration of cloud discovery
• Work as a subject matter expert to deliver projects from initiation through to successful implementation
• Help the team better define protocols and maturing standard operating procedures in response to cyber threats
• Create and manage security Identity and Access Management workflows including but not limited to Microsoft Entra and CyberArk Privileged Access Management
• Deploy, troubleshoot, and maintain vulnerability management workflows using toolsets including but not limited to Tenable, Rapid7, and Defender Vulnerability Management
• Coordinate major security incident situations and provide internal communications via email in a timely manner
• Documenting remediation recommendations and use case recommendations to detect future risks
• Provide general support using Defender Vulnerability Management (Defender for Cloud) to identify, review and measure operational performance for clients
• Provide security guidance to team member across the organization how to best identify, contain and remediate security related incidents
• Understand complex issues across on premise, public and private cloud solutions and articulate the impact to higher tier team members
• Provide feedback and update client escalation procedures and documentation
• Diagnose, research, classify, resolve, and assign technical and procedural issues as outlined in support documentation
• Understand the business impact of issues that a customer reports; have a genuine concern for their situation and act appropriately

Security Consultant

ServiceNow

• Support with design and implementation of ServiceNow solutions tailored specifically for the Technology Provider Service Management (TPSM) ServiceNow product suite, including but not limited to ITSM, CSM, VA, PA, App Engine, Service Bridge, and IntegrationHub.
• Design and implementation of ServiceNow solutions built on a multi-domain instance deployment of ServiceNow
• Collaborate with Client stakeholders and Long View team members to gather requirements and translate them into ServiceNow solutions
• Support Clients and Long View leadership to develop ServiceNow technology roadmap adoption strategy to best maximize their investments in the technology
• Provide technical leadership and guidance throughout the entire lifecycle, from solution design to implementation and deployment
• Conduct a thorough analysis of existing Client processes and workflows, identifying areas for improvement and automation using ServiceNow
• Ensure the scalability, performance, and stability of ServiceNow solutions, optimizing system resources and configuration settings
• Conduct thorough testing of ServiceNow configurations and customizations, ensuring high-quality deliverables and adherence to industry best practices
• Provide technical expertise and guidance to the Long View ServiceNow support team, assisting with troubleshooting and problem resolution
• Provide ServiceNow platform training and mentorship to other team members in the business and at clients
• Ensure ServiceNow platform security configuration aligns with corporate security policies and industry best practices

ServiceNow Developer

Data Scientist

• Build reproducible experiments and models (classification, regression, forecasting, NLP/LLMs) using Python and Azure ML/Databricks, document assumptions and limitations.
• Engineer and select features; perform rigorous validation (cross‑validation, leakage checks), bias/variance trade‑off, and error analysis; apply Responsible AI practices.
• Partner with ML Engineers for operational models with CI/CD, experiment tracking (ML flow), model registries, and online/offline evaluation pipelines.
• Design and evaluate GenAI use cases when relevant (prompt engineering, evaluation harnesses, RAG with Azure AI Search, grounded generation, safety testing).
• Communicate results and trade‑offs to non‑technical stakeholders; create compelling visuals and narratives; facilitate decisions that balance accuracy, cost, and operational risk.
• Architect and implement ML platforms and pipelines in Azure (Azure Machine Learning, Azure Databricks, Azure Synapse/Microsoft Fabric, Azure Data Lake Storage, Event/Service Bus).
• Participate in discovery workshops, solution estimation, Statements of Work inputs, and stakeholder demos; produce clear design docs, runbooks, and handover materials.

Machine Learning Engineer/Data Scientist

Global Service Desk Analyst, Spanish Bilingual

Solutions Engineer

• Lead the architecture and implementation of AI-powered Microsoft solutions, including Azure AI services, Azure OpenAI, Copilot, M365, Teams, and Dynamics 365
• Design end-to-end AI solutions that integrate data, applications, security, and user experience across cloud and hybrid environments
• Translate business problems into practical AI use cases, balancing innovation with governance, cost, performance, and risk
• Partner with account executives and solution consultants to support presales activities, including AI demos, solution roadmaps, and technical proposals
• Provide technical leadership across the full project lifecycle: discovery, AI envisioning, design, deployment, and transition to managed services
• Define and own architecture artifacts such as AI solution diagrams, reference architectures, BOMs, SOW inputs, configuration standards, and knowledge transfer documentation
• Serve as a trusted AI advisor to clients, guiding responsible AI adoption, modernization, and continuous improvement
• Contribute to internal AI solution IP, reusable architectures, accelerators, and delivery methodologies across Azure, Modern Work, and Business Applications

Solution Architect

• Working with customers and internal stakeholders, defining customer solutions, and delivering engagements that are innovative and exceed business requirements
• Continuously improve team processes to ensure information is of the highest quality, contributing to the overall effectiveness of the team
• Design and Implement
• Ensure technology designs and implementations solve clients’ requirements and challenges
• Develop complete customer-focused technology solutions for current and new service offerings, considering all aspects of architecture including business outcomes and technical requirements, sizing, infrastructure, data protection, security and recovery items
• Create relevant documentation as required including conceptual design, logical and physical designs, bill of materials, as-built diagrams, knowledge transfer materials, FAQs, and transition to operations information
• Collaborate with other team members to develop and enhance deliverables
• Provide pre-sales technical assistance, demonstrations, and product education as required
• Meet with clients to determine needs and/or identify problem areas
• Develop estimates, Statements of Work (SOWs) and proposals which outline professional services required to meet client requirements
• Engage with clients to build long term relationships that further business value for both the client and Long View Systems
• Analyze complex requirements and develop IT strategies and multi-technology solutions that are aligned with industry-accepted best practices
• Stay abreast of architectural and industry changes, especially in the areas of Cloud

Sales

• Coordinating and administering tasks and projects with the sales team and our clients including:
• - Managing our Customer Relationship Management (CRM) software
• - Supporting account and territory planning
• - Building statements of work (SOWs) and other contract templates
• - Assisting with resourcing requests
• - Handling account management changes
• - Supporting client business reviews and contract renewals
• - Liaising with the accounting & finance team on various tasks as needed, such as invoice information and approvals, accounts receivable, and project budgets
• - Supporting account managers through executing small quotes and solutions from clients
• - Planning, organizing, and performing multiple tasks concurrently, while setting priorities, and focusing on detail, quality, and meeting deadlines
• - Providing out of office coverage for account managers to ensure quick response to clients

Sales Coordinator

Security Operations

• Actively participate in 24x7 operations of the Long View Security Operations Centre
• Monitor, identify and validate security events generated from Security Information Event Management (SIEM) tools
• Actively work in monitoring, event and incident management tools like Sentinel and ServiceNow
• Respond to critical business impacting situations and coordinate the efforts required to engage the proper resources to remediate the issue
• Coordinate major security incident situations and provide internal communications via email in a timely manor
• Provide general support for Security Information Event Management (SIEM) tool changes, tweaks, additions and updates within Sentinel and any additional tools leveraged by Long View
• Provide security guidance to team members across the organization how to best identify, contain and remediate security related incidents
• Understand complex issues across on-premise, public and private cloud solutions and articulate the impact to higher tier team members
• Follow and establish process documentation for receipt of security alerts for monitored devices, acknowledge the receipt of the event, opening and/or updating service desk tickets to track the handling of events to resolution and closure, assignment of the ticket to the appropriate owner
• Work with cloud technologies like Azure, AWS and Google Cloud Platform
• Fulfill reporting requests that can be pulled from Long View tools

Junior Security Operations Center Analyst

• Act as the main technical point of escalation between Security Operations and the site resources, team leads and practice leads
• Follow established, documented processes to provide Tier 1 level support for event detection including receipt of security alerts for monitored devices, acknowledgement of the receipt of the event, opening and/or updating service desk tickets to track the handling of events to resolution and closure, assignment of the ticket to the appropriate owner
• Follow an established process for the purpose of collecting relevant data to perform the necessary level of analysis
• Follow an established process for transmitting event information to the appropriate point of contact (internal and / or external)
• Report on reoccurring problems and issues
• Follow established processes to ensure resolution criteria are met
• Demonstrate problem solving skills that contribute towards the resolution of issues as they arise
• Provide additional support related to network administration, server administration, data centre support, etc.

Global Service Desk Analyst – Part time

Power BI Specialist

Senior IT Security Consultant

Security Consultant

ServiceNow Developer

Machine Learning Engineer/Data Scientist

Global Service Desk Analyst, Spanish Bilingual

Solution Architect

Solution Architect

Sales Coordinator

Junior Security Operations Center Analyst

Junior Security Operations Center Analyst

Junior Security Consultant