D365 Engagement Manager

Long View Systems

Senior D365 Engagement Manager at Long View delivering Microsoft Dynamics 365 Finance & Operations and Customer Engagement implementations. Client-centric role ensuring project delivery excellence and business value alignment.

Posted 6/19/2026full-timeRemote • 🇨🇦 CanadaSeniorLead💰 CA$122,360 - CA$160,598 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Build and maintain trusted advisor relationships with client stakeholders.
Lead executive and steering committee meetings.
Understand client business objectives and align solutions to strategic priorities.
Manage stakeholder expectations and drive customer satisfaction.
Oversee a portfolio of Dynamics 365 implementation and transformation programs from initiation through deployment.
Ensure scope, schedule, budget, quality, and risk objectives are achieved.
Coordinate activities across business, functional, technical, and project teams.
Facilitate issue resolution and decision-making processes.
Collaborate with Solution Architects and Delivery Leads to ensure successful solution execution.
Monitor project health, risks, dependencies, and resource requirements.
Ensure adherence to delivery methodologies, governance standards, and best practices.
Support change management and organizational adoption initiatives.
Identify opportunities for additional services and business value realization.
Support account planning, opportunity development, and proposal activities.
Participate in discovery workshops, assessments, and executive presentations.
Contribute to revenue growth and client retention strategies.
Monitor engagement profitability, forecasts, and resource utilization.
Manage contract compliance, scope management, and change requests.
Ensure achievement of financial and operational objectives.

Requirements

What you’ll need

10+ years of experience in ERP/CRM delivery, including 5+ years leading D365 F&O and/or CE programs
Demonstrated success managing enterprise-scale Dynamics 365 implementations ($1M+)
Strong understanding of financials, supply chain, sales, service, and/or customer experience domains
Exceptional client-facing and executive communication skills
Deep knowledge of the Microsoft Dynamics 365 platform, Power Platform, and related ISVs
Program Management with multiple lane / department delivery
Experience in a consulting environment or a similar fast-paced industry
An analytical mind and creative problem-solving ability
Exceptional communication skills
Knowledge of change and problem management, and the ability to anticipate risks
Ability to build relationships and foster trust with stakeholders, project teams and project leaders
Strong team-oriented mindset with the proven ability to lead on complex IT projects

Benefits

Comp & perks

Great people and culture
Comprehensive benefits plan
Career Growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
Interesting Work – Be part of exciting projects while accessing all the latest technologies
Flexible Environment – A workplace that values the importance of flexibility for personal/professional growth, happiness, and wellness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ERP deliveryCRM deliveryDynamics 365 F&ODynamics 365 CEprogram managementchange managementproblem managementfinancial managementsupply chain managementcustomer experience management

Soft Skills

client-facing communicationexecutive communicationanalytical thinkingcreative problem-solvingrelationship buildingtrust fosteringteam-oriented mindsetstakeholder managementissue resolutiondecision-making