Dynamics 365 Customer Engagement Technical Consultant

Long View Systems

Dynamics 365 Technical Consultant designing and implementing customer-centered Dynamics 365 CE solutions. Collaborating with clients and stakeholders to enhance business processes with Microsoft technologies.

Posted 6/19/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$80,455 - CA$105,598 per yearWebsite

Tech Stack

Tools & technologies

AzureJavaScript.NETTypeScript

About the role

Key responsibilities & impact

Partner with clients and internal stakeholders to design and deliver customer-centric Dynamics 365 CE solutions
Facilitate requirements gathering workshops, business process reviews, and fit-gap analysis sessions
Configure and implement Dynamics 365 CE applications across Sales, Customer Service, Field Service, and related modules
Build and enhance solutions using the Microsoft Power Platform, including Model-Driven Apps, Canvas Apps, Power Automate, and Dataverse
Design and support integrations between Dynamics 365, Microsoft 365, Azure services, and third-party systems
Contribute to API and integration design using tools like Logic Apps, Azure Functions, and Power Platform connectors
Configure business rules, workflows, forms, dashboards, and security models within Dynamics 365 CE
Support data migration, deployment activities, and maintain data quality standards
Participate in testing cycles (SIT, UAT) and validate solutions meet business requirements
Provide post-go-live support, troubleshoot issues, and drive continuous improvement while promoting best-practice, low-customization solutions

Requirements

What you’ll need

5+ years of experience implementing or supporting Microsoft Dynamics 365 Customer Engagement (CE) and/or Power Platform solutions
Hands-on experience with one or more Dynamics 365 CE modules such as Sales, Customer Service, Field Service, or Marketing / Customer Insights
Strong understanding of CRM processes and customer engagement best practices
Proven ability to gather requirements, facilitate workshops, and translate business needs into effective solution designs
Experience configuring and extending solutions using the Power Platform, including Model-Driven Apps, Power Automate, Dataverse, and Power BI
Familiarity with Azure and integration technologies such as Logic Apps, Azure Functions, and Power Platform connectors
Experience working with APIs, REST services, and integrating Dynamics 365 with external systems
Understanding of enterprise data models, security frameworks, and solution architecture principles
Exposure to customization technologies such as C#, .NET, JavaScript/TypeScript, and web resources within Dynamics 365
Experience supporting application lifecycle management (ALM), deployments, and Agile delivery methodologies
Strong communication, stakeholder management, and problem-solving skills with the ability to work collaboratively across technical and business teams
Post-secondary education in Business, Information Technology, Computer Science, or a related discipline

Benefits

Comp & perks

RSP Plan
Comprehensive benefits package from day one
Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
Interesting work – Be part of exciting projects while accessing all the latest technologies
Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

ATS Keywords

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Hard Skills & Tools

Microsoft Dynamics 365 CEPower PlatformModel-Driven AppsCanvas AppsPower AutomateDataverseAPI designLogic AppsAzure FunctionsC#

Soft Skills

communicationstakeholder managementproblem-solvingcollaborationrequirements gatheringfacilitationbusiness process analysiscontinuous improvementtroubleshootingAgile methodologies