Sr. Manager, Client Leadership
Firework
Job Level
Mid-LevelSenior
About the role
- Identify, approach, and close new venue partners while expanding existing relationships through upselling and cross-selling.
- Serve as the primary point of contact for your portfolio, ensuring partner satisfaction, retention, and consistent business growth.
- Understand partner needs, propose tailored solutions, and cultivate value-driven, long-term relationships.
- Maintain a disciplined and accurate sales pipeline using CRM tools; regularly report on performance and key sales metrics.
- Contribute to and execute go-to-market strategies tailored to your territory, driving local opportunity development and market share.
- Work closely with product, operations, and marketing teams to align on partner feedback and drive continuous improvement.
- Recruit, coach, and lead a high-performing regional sales team as we scale — instilling a culture of ownership, ambition, and accountability.
Requirements
- 5+ years in sales, business development, or account management — preferably in B2B, SaaS, or tech-led environments.
- Demonstrated ability to meet or exceed targets and grow key accounts.
- Strong relationship-building and communication skills with a genuine client-first approach.
- Self-starter mentality with sharp commercial instincts and a structured sales approach.
- Proven experience working independently in dynamic, fast-paced settings.
- Skilled in pipeline management and CRM discipline.
- Familiarity with CRM Platforms: HubSpot, Salesforce, Pipedrive (or equivalent).
- Experience with Sales Enablement and Communication tools: Google Workspace, Notion, DocSend, Zoom, Slack, WhatsApp for Business, email automation tools.
- Analytics & Reporting familiarity: Google Sheets, Looker Studio, dashboarding tools.
- Good to have: Experience in the hospitality, payments, or loyalty tech sectors; leadership experience in building or managing small sales teams.
