Liven

Full-stack Engineer

• Architect, design, and build scalable, secure, and maintainable full-stack systems
• Standardise API patterns, shared libraries, and service contracts
• Deploy event-driven, microservices-based architecture (Kafka / PubSub)
• Elevate system performance to handle global scale with <300ms response times
• Lead adoption of React + TypeScript + Next.js and shared component libraries
• Improve Core Web Vitals and frontend load times by 40%
• Champion clean UI architecture, SSR/ISR strategies, and frontend performance optimisation
• Integrate AI workflows — code generation, anomaly detection, smart APIs
• Collaborate with Data/AI teams to expose ML insights in product dashboards
• Implement CI/CD pipelines (Jest, Pytest, Cypress) for fast, reliable deploys
• Migrate to containerised / serverless infrastructure (Docker, Kubernetes, AWS ECS/GCP)
• Achieve ≥99.9% uptime and observability using Datadog, Prometheus, Grafana
• Mentor engineers through architecture reviews, coaching, and workshops
• Create and enforce engineering excellence frameworks for code quality, testing, and deployment
• Be a multiplier — standardising practices and raising the bar across squads

Lead Full Stack Engineer

Platform Engineer

• Own and operate the end-to-end data infrastructure, ensuring performance, reliability, and scalability.
• Design and implement CI/CD pipelines specifically for data workflows and tooling.
• Deploy and manage tools like Airbyte, Prefect, and Superset using Docker and Kubernetes.
• Set up and maintain monitoring, secrets management, and alerting systems to ensure platform health and security.
• Apply GitOps practices or tools like Argo Workflows for streamlined infrastructure deployments.
• Manage and scale Kafka, Spark, or DuckDB clusters to support real-time and batch data workloads.
• Explore and maintain self-hosted tools like dbt Cloud, ensuring smooth integration and performance.
• Use Infrastructure-as-Code tools like Terraform or Helm to automate provisioning and configuration.
• Administer observability stacks such as Grafana and Prometheus for infrastructure visibility.
• Implement secure access control, role-based permissions, and ensure compliance with GDPR, HIPAA, and internal data governance standards.
• Collaborate across teams to support data engineers, analysts, and developers with reliable infrastructure and workflow tooling.
• Steer clear of proprietary infrastructure platforms like AWS Glue or Azure Synapse (we’re staying open-source/cloud-native for now).

Senior Data Platform Engineer

SDET

• Write and maintain automated unit, integration, and E2E tests for services built in Express.js (Node.js) and Go.
• Contribute directly to production codebases, improving test coverage and reliability.
• Maintain and evolve Liven’s test frameworks, tools, and infrastructure.
• Ensure tests are seamlessly integrated into CI/CD pipelines (GitHub Actions, GitLab, Jenkins).
• Partner with engineers to design systems with testability in mind and ensure comprehensive test coverage for new features.
• Support exploratory testing for complex systems, validating edge cases and unexpected behaviors.
• Promote a culture of testing and quality engineering throughout the team.

Software Development Engineer in Test, SDET

Onboarding Specialist

• Own and manage the end-to-end client onboarding journey.
• Serve as the primary point of contact during onboarding, building trust and fostering strong relationships.
• Configure accounts and set up systems to ensure a smooth client experience.
• Manage and track client communications using CRM and onboarding tools.
• Educate clients on Liven’s product features to drive adoption and engagement.
• Identify and resolve issues promptly, escalating where necessary.
• Collaborate closely with internal teams to ensure a consistent, high-quality onboarding process.
• Drive client activation, reduce churn risk, and strengthen customer lifetime value.

Customer Support

• Deliver world-class support via email, chat, and phone to Liven’s global clients
• Resolve technical issues promptly and communicate solutions clearly
• Log, track, and manage support tickets in systems like Salesforce, Zendesk, or HubSpot
• Collaborate closely with Onboarding, Product, and Engineering teams to resolve complex client issues
• Identify recurring problems and contribute ideas for improving support processes
• Maintain accurate and thorough documentation of all customer interactions
• Support Chinese-speaking customers as needed, translating or localising responses where applicable

Support Specialist, Mandarin-Speaking

Sales

• Identify, approach, and close new venue partners while expanding existing relationships through upselling and cross-selling.
• Serve as the primary point of contact for your portfolio, ensuring partner satisfaction, retention, and consistent business growth.
• Understand partner needs, propose tailored solutions, and cultivate value-driven, long-term relationships.
• Maintain a disciplined and accurate sales pipeline using CRM tools; regularly report on performance and key sales metrics.
• Contribute to and execute go-to-market strategies tailored to your territory, driving local opportunity development and market share.
• Work closely with product, operations, and marketing teams to align on partner feedback and drive continuous improvement.
• Recruit, coach, and lead a high-performing regional sales team as we scale — instilling a culture of ownership, ambition, and accountability.

Area Sales Manager

iOS Engineer

• Take technical ownership of Liven’s iOS-based POS product, working on new features, performance improvements, and key architectural components
• Maintain and evolve Liven’s iOS POS application using Swift, Objective-C, and core iOS frameworks
• Design and implement new features and UI/UX improvements based on product roadmap
• Lead the development of reusable components, libraries, and frameworks (including Flutter integrations)
• Integrate the app with backend services, APIs, and hardware relevant to POS operations
• Monitor crash rates and app performance; target a 20% reduction in app crashes over 6 months
• Collaborate closely with Product Managers, QA, and fellow engineers to ensure high-quality releases
• Contribute to and improve CI/CD workflows, automated testing, and deployment processes
• Mentor junior iOS engineers and help upskill the team through code reviews and pair programming
• Support cross-platform squads (Android, Backend, QA, Product) and contribute to shared iOS and Flutter libraries

Senior iOS Engineer

Accountant

• Support daily financial operations and ensure integrity and accuracy of accounting processes.
• Upload and reconcile bank transactions regularly to maintain up-to-date financial records.
• Create and manage Sales Orders and customer invoices in alignment with commercial agreements.
• Issue credit memos related to RMAs (Return Merchandise Authorisation) or refunds.
• Apply customer payments to outstanding balances accurately and promptly.
• Respond to finance-related queries and collaborate with cross-functional teams (Sales, Procurement, Accounts Receivable).
• Support accounts receivable and accounts payable processes, including accurate data entry.
• Escalate issues to the appropriate internal teams when needed.
• Help build a scalable and responsive finance function as the company grows.

Assistant Accountant

Product Designer

• Create user experiences that are seamless, beautiful, and grounded in real user needs.
• Work from discovery to delivery, collaborating across disciplines to bring new features to life and improve existing products.
• Conduct or collaborate on user interviews, surveys, and usability tests to uncover pain points and validate opportunities.
• Translate ideas into wireframes and interactive prototypes—ranging from low to high fidelity.
• Craft clean, accessible, and on-brand UI designs that align with the design system and product goals.
• Help maintain and evolve the design system, contributing reusable components and patterns for consistency at scale.
• Work closely with product managers, engineers, and stakeholders to understand requirements and deliver high-impact solutions.
• Validate design decisions with real users and iterate based on feedback and insights.
• Deliver clear design specifications and collaborate with engineering to ensure accurate implementation.

Financial Planning and Analysis

• Lead all aspects of financial planning and analysis (FP&A) including forecasting, budgeting, and scenario modelling
• Partner with the CEO and leadership team to translate financial data into strategic decisions
• Oversee accounting, tax, audit, and regulatory compliance across local and international standards
• Prepare and present regular board packs, investor reports, and executive dashboards
• Drive improvements in unit economics, operating margins, and cash flow performance
• Manage capital planning, fundraising support, due diligence preparation, and investor communications
• Build and scale financial systems and processes to support a growing, global SaaS business
• Hire, lead, and develop a high-performing finance team
• Act as the primary contact for external partners including auditors, tax advisors, and banks
• Maintain Liven’s NetSuite environment, including sandbox testing and automation/enhancements
• Serve as core member of leadership team and trusted partner to CEO, board, and department heads