Customer Service Advisor, German Speaker
Simple Online Healthcare
Support Specialist, Mandarin-Speaking
Liven
full-time
Posted on:
Origin: • 🇲🇾 Malaysia
Visit company websiteJob Level
JuniorMid-Level
About the role
- Deliver world-class support via email, chat, and phone to Liven’s global clients
- Resolve technical issues promptly and communicate solutions clearly
- Log, track, and manage support tickets in systems like Salesforce, Zendesk, or HubSpot
- Collaborate closely with Onboarding, Product, and Engineering teams to resolve complex client issues
- Identify recurring problems and contribute ideas for improving support processes
- Maintain accurate and thorough documentation of all customer interactions
- Support Chinese-speaking customers as needed, translating or localising responses where applicable
Requirements
- 2–5 years in customer support, technical support, or client services
- Fluent in both English and Mandarin (spoken and written) – Required
- Experience supporting international clients, especially in AU, US, or EU markets
- Strong troubleshooting and problem-solving skills
- Proficient with support tools like Salesforce, Zendesk, HubSpot, or similar
- Excellent communication, multitasking, and organisational skills
- Ability to work effectively under pressure in a fast-paced environment
- Good to Have: Experience with POS systems, SaaS platforms, or hospitality tech
- Good to Have: Familiarity with basic IT troubleshooting or APIs
- Good to Have: Startup or high-growth tech environment experience
- Good to Have: Certifications or training in customer success or conflict resolution
- Good to Have: Additional language proficiency to support global customers
