Liven

Support Specialist, Mandarin-Speaking

Liven

full-time

Posted on:

Location: 🇲🇾 Malaysia

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Job Level

JuniorMid-Level

About the role

  • Deliver world-class support via email, chat, and phone to Liven’s global clients
  • Resolve technical issues promptly and communicate solutions clearly
  • Log, track, and manage support tickets in systems like Salesforce, Zendesk, or HubSpot
  • Collaborate closely with Onboarding, Product, and Engineering teams to resolve complex client issues
  • Identify recurring problems and contribute ideas for improving support processes
  • Maintain accurate and thorough documentation of all customer interactions
  • Support Chinese-speaking customers as needed, translating or localising responses where applicable

Requirements

  • 2–5 years in customer support, technical support, or client services
  • Fluent in both English and Mandarin (spoken and written) – Required
  • Experience supporting international clients, especially in AU, US, or EU markets
  • Strong troubleshooting and problem-solving skills
  • Proficient with support tools like Salesforce, Zendesk, HubSpot, or similar
  • Excellent communication, multitasking, and organisational skills
  • Ability to work effectively under pressure in a fast-paced environment
  • Good to Have: Experience with POS systems, SaaS platforms, or hospitality tech
  • Good to Have: Familiarity with basic IT troubleshooting or APIs
  • Good to Have: Startup or high-growth tech environment experience
  • Good to Have: Certifications or training in customer success or conflict resolution
  • Good to Have: Additional language proficiency to support global customers