Client Success Manager
Align Technology
Job Level
JuniorMid-Level
About the role
- Own and manage the end-to-end client onboarding journey.
- Serve as the primary point of contact during onboarding, building trust and fostering strong relationships.
- Configure accounts and set up systems to ensure a smooth client experience.
- Manage and track client communications using CRM and onboarding tools.
- Educate clients on Liven’s product features to drive adoption and engagement.
- Identify and resolve issues promptly, escalating where necessary.
- Collaborate closely with internal teams to ensure a consistent, high-quality onboarding process.
- Drive client activation, reduce churn risk, and strengthen customer lifetime value.
Requirements
- 2–4 years of combined experience in onboarding, client management, or customer-facing roles.
- Excellent verbal and written communication skills.
- Strong problem-solving ability with sharp attention to detail.
- A customer-focused mindset, showing empathy and professionalism in every interaction.
- Comfort with CRM systems, onboarding tools, and customer support platforms.
- Adaptability to thrive in a fast-paced and evolving environment.
- A proven ability to collaborate effectively across teams.
- Strong interpersonal skills with the ability to foster client trust (Good to Have).
- Confidence in managing multiple onboarding projects simultaneously (Good to Have).
- Experience delivering customer education or training sessions (Good to Have).
- Proactive approach to identifying risks or barriers and implementing timely solutions (Good to Have).
- Tech-savvy, with the ability to quickly learn new systems and tools (Good to Have).
